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The Customer Solutions Consultant partners with Sales to define customer requirements and shape technical solution approaches to drive business outcomes. They bridge the gap between customer expectations and organizational capabilities by coordinating with Product and Technology teams for design development.
Candidates must have a Bachelor's degree in Engineering, Telecommunications, or Computer Science and at least 3 years of experience in the telecommunications industry. Strong skills in sales planning, cross-functional collaboration, and the ability to travel within the service area are required.
The Customer Solutions Consultant (CSC) is a customer-facing, opportunity-driven role that partners directly with Sales to define customer requirements, shape solution approaches, and drive successful business outcomes. This role gathers and communicates requirements to Product & Technology, enabling the development of technical designs that meet customer needs while ensuring feasibility, alignment, and delivery readiness, and clearly bridging customer expectations with organizational capabilities. The Customer Solutions Consultant is a strategic, stabilizing role designed to reduce friction and improve scalability, while also remaining opportunity-driven. The role ensures consistent requirements capture, solution alignment, and coordinated design development across sales pursuits.
Success Criteria:
Adoption and consistent use of standardized discovery, requirements, and solution documentation frameworks
Minimum Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Benefits:
We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Hotwire Communications is a national leader in fiber optic technology, delivering advanced, customized telecommunications solutions to residential, commercial, senior-living, hospitality, and campus environments. We specialize in creating innovative, fiber-based networks that offer unparalleled performance and reliability, tailored to meet the unique needs of every customer we serve.
Offices: 2100 W. Cypress Creek Road, Fort Lauderdale, FL 33309, US
