Customer Experience Specialist

• Make a real difference by helping children develop life-saving water safety skills and confidence through movement
• Enjoy opportunities for professional growth and advancement into leadership roles
• Work in a positive, mission-driven environment where your contributions are valued
• Help create memorable experiences for hundreds of local families
  
  

• Managing daily front desk operations and maintaining an organized, efficient office
• Responding promptly to phone calls, text messages, emails, and customer inquiries within 24 hours
• Assisting families with class registration, scheduling, make-up lessons, and enrollment
• Monitoring attendance and phone activity
• Ensuring scheduling changes and customer records are accurate
• Monitoring outstanding accounts and following up with families as appropriate
  
  

• Outstanding communication skills by phone, text, email, and in person
• Strong organizational, time management, and multitasking abilities
• Excellent attention to detail and accuracy
• Positive, energetic, and professional attitude
• Self-motivated with the ability to work independently and solve problems proactively
• Comfortable learning new software and using multiple computer systems
• Experience with scheduling, enrollment, customer service, or office administration is a plus