Vancouver, British Columbia, Canada · On-site
Job Description What is the Opportunity? Manages production support activities for all Finance applications including troubleshooting, incident and problem management, risk and audit responses, disaster recovery testing …
Skills: Incident Management, Problem Management, Disaster Recovery, SLA Management, SRE
Vancouver, British Columbia, Canada · On-site
$19/hr–$24/hr
Share in something more with a career at COBS Bread Best Workplaces™ in Retail & Hospitality 2025 Great Place To Work Certified™ Our Role When you work with COBS Bread, you’re part of a workplace that is committed to pro…
Skills: Baking, Recipe Following, Dough Shaping, Ingredient Measuring, Oven Operation
Vancouver, British Columbia, Canada · On-site
Job Description Join a locally owned Great Clips® salon team and enjoy a rewarding career doing what you love! Whether you’re an experienced stylist or a recent graduate, we're excited to meet you. Ready to kickstart you…
Skills: Haircutting, Customer service, Technical coaching, Communication, Teamwork
Vancouver, British Columbia, Canada · On-site
Job Summary Pathology and Laboratory Medicine (Provincial Laboratory Medicine Services) - Career Opportunities across the Lower Mainland to the Sunshine Coast Lower Mainland Consolidation (LMC) is an innovative approach …
Skills: Medical Laboratory Technology, Clinical Chemistry, Anatomic Pathology, Microbiology, Genetics
Vancouver, British Columbia, Canada · On-site
$38/hr–$48/hr
Salary DetailsThe salary range for this position is CAD $38.93/Hr. - CAD $48.59/Hr. Job Summary Come work as an Electromyography Technologist with Vancouver Coastal Health (VCH)!Vancouver Coastal Health is looking for an…
Skills: Electromyography, Electrophysiological Testing, Evoked Potential, Nerve Conduction Velocity, Muscle Strength Testing
Vancouver, British Columbia, Canada · On-site
Salary DetailsThe salary range for this position is CAD $41.59/Hr. - CAD $41.59/Hr. Job Summary Come work as a Machinist/Millwright with Vancouver Coastal Health (VCH)! Vancouver Coastal Health is looking for a Machinist…
Skills: Machining, Millwrighting, Fabrication, Welding, Rigging
Vancouver, British Columbia, Canada · On-site
Join us and inspire with every cup! At Starbucks, it’s all about connection. People are at the heart of who we are, especially the people that are a part of our store team. We connect with each other, our customers and o…
Skills: Customer Service, Cash Handling, Team Collaboration, Communication Skills, Beverage Preparation
Vancouver, British Columbia, Canada · On-site
Looking for Part Time Race Event Associate $ 20.00/ per hour. Duties will include •Setup and tear down of finish line structures -Timing clocks etc. •Course setup ( coning,signage,etc •Marshaling •Mar…
Skills: Event Setup, Course Marking, Marshaling, Logistics Coordination, Heavy Lifting
Vancouver, British Columbia, Canada · On-site
Join us and inspire with every cup! At Starbucks, it’s all about connection. People are at the heart of who we are, especially the people that are a part of our store team. We connect with each other, our customers and o…
Skills: Customer Service, Cash Handling, Team Collaboration, Communication Skills, Beverage Preparation
Vancouver, British Columbia, Canada · On-site
NATURE & SCOPE Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationshi…
Skills: Customer Service, Retail Sales, Relationship Building, Cash Handling, Merchandise Presentation
Vancouver, British Columbia, Canada · On-site
Join us and inspire with every cup! At Starbucks, it’s all about connection. People are at the heart of who we are, especially the people that are a part of our store team. We connect with each other, our customers and o…
Skills: Customer Service, Cash Handling, Team Collaboration, Communication Skills, Beverage Preparation
Vancouver, British Columbia, Canada · On-site
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for…
Skills: Team Leadership, Customer Service, Task Delegation, Cash Handling, Operational Excellence
Vancouver, British Columbia, Canada · On-site
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for…
Skills: Team Leadership, Customer Service, Operational Excellence, Cash Management, Staff Training
Vancouver, British Columbia, Canada · On-site
Join us and inspire with every cup! At Starbucks, it’s all about connection. People are at the heart of who we are, especially the people that are a part of our store team. We connect with each other, our customers and o…
Skills: Customer Service, Teamwork, Cash Handling, Communication Skills, Food & Beverage Preparation
Vancouver, British Columbia, Canada · On-site
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for…
Skills: Team Leadership, Customer Service, Operational Excellence, Cash Handling, Staff Training
Vancouver, British Columbia, Canada · On-site
Join us and inspire with every cup! At Starbucks, it’s all about connection. People are at the heart of who we are, especially the people that are a part of our store team. We connect with each other, our customers and o…
Skills: Customer Service, Cash Handling, Teamwork, Communication Skills, Beverage Preparation
Vancouver, British Columbia, Canada · On-site
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for…
Skills: Team Leadership, Customer Service, Task Delegation, Cash Handling, Staff Training
Vancouver, British Columbia, Canada · On-site
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for…
Skills: Team Leadership, Customer Service, Task Delegation, Cash Handling, Operational Excellence
Vancouver, British Columbia, Canada · On-site
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for…
Skills: Team Leadership, Customer Service, Operational Excellence, Cash Handling, Staff Training
Vancouver, British Columbia, Canada · On-site
Join us and inspire with every cup! At Starbucks, it’s all about connection. People are at the heart of who we are, especially the people that are a part of our store team. We connect with each other, our customers and o…
Skills: Customer Service, Cash Handling, Team Collaboration, Communication Skills, Beverage Preparation
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Manages production support for Finance applications, focusing on incident and problem management, disaster recovery, and operational excellence. Leads global L2/L3 support teams and implements AI-driven automation to improve application reliability and observability.
Requires over 7 years of experience managing 24/7 application support organizations and working with onshore/offshore vendors. Must possess strong analytical skills and the ability to collaborate across diverse organizational levels to drive process improvements.
Manages production support activities for all Finance applications including troubleshooting, incident and problem management, risk and audit responses, disaster recovery testing and introducing automation as part of continual improvement program using AI.
- Ensure operational excellence by maintaining stringent SLAs, monitoring application health metrics (availability, response time, error rates), and escalating critical incidents to senior management
- Manage global support teams across Level 2 and Level 3 support, spanning multiple geographies and time zones with 24/7 coverage and lead incident resolution for complex production issues, taking ownership of escalations and communicating status/impact to Director and MD-level stakeholders
- Lead disaster recovery drills and tabletop exercises with cross-functional teams; document findings and drive remediation of identified gaps and collaborate with Infrastructure and Network teams to ensure adequate redundancy, backup strategies, and geo-redundancy for critical applications
- Implement monitoring, logging, and tracing frameworks to establish end-to-end observability across applications, leverage tools for real-time alerting and anomaly detection.
- Identify and execute automation opportunities across the support lifecycle: ticket routing, incident correlation, root cause analysis, knowledge base updates, and routine maintenance tasks
- Mentor teams on SRE mindset, shifting from reactive to proactive incident management and building reliability into application design while evaluating and integrating AI/generative AI tools for intelligent incident management, predictive maintenance, and knowledge management
- Communicate proactively with business leaders about application health, upcoming maintenance, and risks; translate technical issues into business impact. Articulate complex technical issues to senior management (Director/MD level) with clear problem statements, impact, and recommended actions
- Work with Audit, Risk, and Compliance teams to ensure all applications meet regulatory requirements (e.g., SOX, OSFI, financial reporting standards)
- 7+ years of experience managing an application support organization providing 24*7 production support for portfolios spanning multiple technologies
- Experience working with vendors - both onshore and offshore resource
- Experience with different technologies and distributed systems and workflows
- Ability to identify, institute process improvement and effectively apply application efficiency and effectiveness
- Exceptional relationship-building skills, with the ability to collaborate across diverse functions and levels of the organization
- Strong analytical and problem-solving skills
- Experience with AI Tools
- Experience with ServiceNow or other ticketing tools
- Understanding of SRE concepts and application to real world use cases
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Opportunities to building close relationships with clients
#LI-POST
#TECHPJ
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
Backer of Canada’s most daring innovators and idea generators. We power bold. #RBCxPowersBold
Offices: 20 King St W, Toronto, Ontario M5H 1C4, CA · 335 8 Ave SW, Calgary, Alberta T2P 1C9, CA · 1055 W Georgia St, Vancouver, British Columbia V6E 0B6, CA · 90 Sparks St, Ottawa, Ontario K1P 5B4, CA · 1 Place Ville-Marie, Montreal, Quebec H3B 3Y1, CA
