Sydney, New South Wales, Australia · On-site
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Sydney, New South Wales, Australia · On-site
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Sydney, New South Wales, Australia · On-site
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Sydney, New South Wales, Australia · On-site
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Sydney, New South Wales, Australia · On-site
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Sydney, New South Wales, Australia · On-site
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Sydney, New South Wales, Australia · On-site
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Sydney, New South Wales, Australia · On-site
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Sydney, New South Wales, Australia · On-site
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Sydney, New South Wales, Australia · On-site
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Sydney, New South Wales, Australia · Hybrid
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Sydney, New South Wales, Australia · Hybrid
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Sydney, New South Wales, Australia · On-site
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Sydney, New South Wales, Australia · On-site
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Sydney, New South Wales, Australia • On-site
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Lead the design and development of autonomous Dynamics 365 capabilities for an intelligent IT contact center. Integrate enterprise platforms and ensure the delivery of AI-driven solutions across voice, chat, and case management channels.
Requires deep expertise in Dynamics 365, Microsoft Copilot Studio, and agentic AI engineering within an enterprise environment. Candidates should possess strong pro-code development skills and experience in designing scalable, secure, and compliant software solutions.
Technology is helping CommBank build tomorrow’s bank today, with AI and modern engineering playing an increasingly important role in how we support customers and colleagues.
This role sits in the EverydayAI and Contact Centre Intelligence teams within End User Experience, where the mission is to create effortless, intelligent digital experiences that enable every colleague to perform at their best.
As a Senior Software Engineer, Dynamics 365 Contact Centre Intelligence, you will help build a fully agentic IT Contact Centre, leading the Dynamics 365 agentic capability that supports VoiceBot, Live Chat and the handover into case management when human support is needed.
We know great candidates may not meet every requirement listed below. If you’re excited about this opportunity and believe your experience could add value, we’d love to hear from you.
This role will suit an experienced engineer who enjoys working across Microsoft technologies, agentic AI and enterprise-scale platforms, with a strong focus on Dynamics 365 and practical delivery.
At CommBank, we're committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please let us know. We welcome applications from people of all backgrounds and we're particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services. We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances. Connect with us, we'd like to hear from you: facebook.com/commonwealthbank twitter.com/commbank youtube.com/commbank youtube.com/commbankbusiness instagram.com/commbank Our Community Guidelines can be found at: https://www.commbank.com.au/support/social-networks.html For information on our Privacy Policy visit https://www.commbank.com.au/support/privacy
Offices: ., Sydney, NSW 2000, AU
