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Coordinates repairs for Fashion, Timepiece, and Fine Jewelry items while collaborating with the Global Quality Department. Manages logistics between external vendors and boutiques, ensuring quality control and adherence to service level agreements.
Requires excellent communication skills, adaptability, and experience managing difficult conversations with empathy. Proficiency in Microsoft Office and the ability to work independently in a professional luxury environment are essential.
Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewelry and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organization and its people.
Chanel are excited to recruit for an After-Sales Coordinator to join our Client Care and After Sales team. This role is based in our Distribution Center, based in Horsley Park, and is full time.
The After Sales Coordinator coordinates all client Fashion and Time piece and Fine Jewelry repairs while collaborating with the Global Quality Department while delivering exceptional After Sales and Service support across all business areas, including Boutiques and the Client Care Department.
Being proactive in your ways of working, addressing repair service needs independently and effectively, while maintaining the highest level of professionalism, reflecting the Chanel client service values and prioritizing brand image and integrity in all after sales interactions and repairs.
Work within the established After Sales Service guidelines to evaluate the feasibility of item repairs.
Maintain a high level of knowledge regarding the ACET and CASS systems.
Provide professional assessments of all repair requests, adhering to the Global aligned service level agreement and completing necessary documentation for tracking repair items.
Coordinate all client and stock repairs for both Fashion and Beauty Boutique clients, including managing the logistics to and from external vendors and returning items to Boutiques.
Conduct quality control checks on all completed repair pieces.
Act on Global quality alerts in a timely manner
Conducting quality control requests via the Distribution center.
Collaborate with internal repairers and external vendors for repair follow-up and coordination, including approval of quotations.
Pack and manage domestic and international shipments for incoming and outgoing repairs using approved services
Excellent interpersonal and communication skills with the ability to build strong relationships internally and externally
A positive attitude, empathy and resilience when addressing Boutique and Client care enquiries and requested support
Demonstrated adaptability to a variety of circumstances, creative problem solving and quick thinking to resolve cases
Experience managing difficult conversations with a high level of empathy and integrity
Intermediate proficiency in Microsoft Office products including Word, Excel and PowerPoint.
Chanel is dedicated to empowering our people to develop and learn wholistically. We believe by nurturing the whole person, not just the employee, we give people the space and tools to design their impact based on their individual strengths and intrinsic motivations.
Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programs, learning and development opportunities, and parental leave for all parents globally.
We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. We are an Equal Employment Opportunity Employer and personal attributes do not form part of the selection process. Our team is selected solely for their talents and capabilities. We welcome the opportunity to learn how we can leverage your unique abilities and experiences to drive us forward.
Chanel is a private company and world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to exceptional craftsmanship and offering high-end creations. Chanel employs more than 32,000 people worldwide. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel is committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.
Offices: London, England W1J 6TL, GB
