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Sydney, New South Wales, Australia · On-site
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Lead the optimization of fiduciary operations and invoicing for the Pacific business while driving digitization and process improvement. Act as the primary interface between onshore teams and the Global Capability Centre to ensure consistent service delivery and governance.
Requires leadership experience in the insurance or financial services sector with a focus on fiduciary or finance functions. Preferred qualifications include CA/CPA, MBA, or Chartered Insurance Broker certification.
Marsh is seeking a Senior Manager, Fiduciary Operations to join our Business Client Services (BCS) team at Marsh, based in Sydney or Melbourne. This is a key leadership role responsible for optimizing Fiduciary operations (including invoicing and debtor management) for the Pacific business.
Reporting to the Global Head of Fiduciary Operations, with a dotted-line connection to the Senior Manager, Value Stream Operations (Pacific), you’ll play a critical role delivering global initiatives locally—balancing global direction with Pacific business needs—while driving digitization, process improvement, service quality, and operational performance. You’ll also act as a key interface between onshore Pacific teams and our Global Capability Centre (GCC) in India to ensure consistent, accurate service delivery.
We will count on you to:
What you need to have:
Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.
Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
We help our clients and colleagues grow — and our communities thrive — by protecting and promoting possibility. We seek better ways to manage risk and define more effective paths to the right outcome. We go beyond risk to rewards for our clients, our company, our colleagues, and the communities in which we serve. Marsh Risk is a part of Marsh. Together with Mercer, Guy Carpenter, and Oliver Wyman, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $24 billion and more than 90,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective.
Offices: 1166 Avenue of the Americas, New York, New York 10036, US · Laurinska 134/3, Bratislava, Bratislava 811 01, SK · 5 Jalan Bangsar, Kuala Lumpur, Federal Territory of Kuala Lumpur 59000, MY · 1166 Avenue of the Americas, New York, NY 10036, US
