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Lead and develop a team of Client Service Specialists while managing day-to-day insurance operations to ensure SLAs are met. Drive continuous process improvement and serve as the primary operational escalation point for brokers.
Requires proven experience in insurance or financial services operations with demonstrated people leadership and workflow management skills. Knowledge of insurance legislation and experience with automation or systems implementation is highly regarded.
Marsh is seeking an Insurance Operations Team Supervisor to lead a team of Client Service Specialists and help drive operational excellence across our insurance servicing environment. The position is available in either Melbourne, Sydney or Brisbane and has the requirement of working at least three days per week in the office.
This role is ideal for an experienced financial services operations professional who aspires to gain experience as a people leader, and thrives in a fast-paced, SLA-driven setting. You will be someone who enjoys improving processes, uplifting capability, and partnering with stakeholders to deliver great broker and client outcomes.
This position is full-time fixed term for 12 months.
We will count on you to:
What you need to have:
What makes you stand out?
Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.
Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
We help our clients and colleagues grow — and our communities thrive — by protecting and promoting possibility. We seek better ways to manage risk and define more effective paths to the right outcome. We go beyond risk to rewards for our clients, our company, our colleagues, and the communities in which we serve. Marsh Risk is a part of Marsh. Together with Mercer, Guy Carpenter, and Oliver Wyman, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $24 billion and more than 90,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective.
Offices: 1166 Avenue of the Americas, New York, New York 10036, US · Laurinska 134/3, Bratislava, Bratislava 811 01, SK · 5 Jalan Bangsar, Kuala Lumpur, Federal Territory of Kuala Lumpur 59000, MY · 1166 Avenue of the Americas, New York, NY 10036, US
