Sydney, New South Wales, Australia · Hybrid
Customer Success Manager Are you skilled in driving meaningful engagement to achieve client success? Would you like to join a company that helps advance science, technology and health? About our Team Our Academic & Gover…
Skills: Customer Success, Relationship Management, SaaS, Account Management, Customer Engagement
Sydney, New South Wales, Australia · On-site
Lead the finance team that helps ING shape better decisions on cost, capacity, investment, productivity and strategic execution. This is a senior finance leadership role for someone who wants more than a traditional busi…
Skills: Finance business partnering, FP&A, Commercial finance, Cost management, Performance management
Sydney, New South Wales, Australia · On-site
Degree in Information Systems, Technology, or relevant discipline Certifications in relevant technologies is desirable Experience and Knowledge Demonstrated and have knowledge supporting 24x7 Technology Systems Demonstra…
Skills: Application Support, MS Windows, Azure, AKS, Incident Management
Sydney, New South Wales, Australia · On-site
Who are we looking for? The primary role of the Client Implementation Assistant Vice President is the coordination and efficient implementation of all stages of the business changes implementation and new business instal…
Skills: Financial markets, Client implementation, Project management, Stakeholder management, Investment operations
Sydney, New South Wales, Australia · Hybrid
About Us Location - Sydney Level - Manager Department - Revenue Working Pattern - Hybrid Benefits - Benefits at Ideagen Ideagen is looking for a Practice Manager to lead the go-to-market strategy and commercial enablemen…
Skills: Practice Management, Presales, Solution Consulting, Go-to-market strategy, Commercial enablement
Sydney, New South Wales, Australia · Hybrid
About Wahed: The global financial system wasn't built for everyone. For millions of people, its reliance on interest (riba) creates a barrier to managing money and building wealth without compromising their values. At Wa…
Skills: Project management, Strategic planning, Cross-functional coordination, Operational readiness, Stakeholder management
Sydney, New South Wales, Australia · On-site
Recruitment Coordinator <br> Job Description <br> Job Summary Joining the Human Resources team at Domain part of CoStar Group, you will contribute to the creation of a highly successful and engaging environment. The Recr…
Skills: Recruitment coordination, Onboarding, Scheduling, Applicant tracking system, Workday
Sydney, New South Wales, Australia · Hybrid
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better wor…
Skills: Service delivery management, Incident management, Client relationship management, Operational reporting, Financial performance management
Sydney, New South Wales, Australia · On-site
AWS Global Sales Operations (GSO) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers. AWS is where innovation, risks…
Skills: Business Operations, Strategic Planning, Data Analysis, Salesforce, CRM
Sydney, New South Wales, Australia · On-site
Do you dream of working in a role where your talent with mechanical system design and computational fluid dynamics (CFD) can be merged? Do you want to expand your current knowledge of data center systems while providing …
Skills: Computational Fluid Dynamics, Mechanical System Design, Thermal Analysis, Airflow Analysis, Data Center Design
Sydney, New South Wales, Australia · On-site
Brighter Futures start here As Australia’s biggest and most loved retailer, we’ve been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Ze…
Skills: Customer service, Teamwork, Communication, Proactivity, Initiative
Sydney, New South Wales, Australia · On-site
Brighter Futures start here As Australia’s biggest and most loved retailer, we’ve been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Ze…
Skills: Customer Service, Teamwork, Communication, Proactivity, Initiative
Sydney, New South Wales, Australia · On-site
Brighter Futures start here As Australia’s biggest and most loved retailer, we’ve been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Ze…
Skills: Customer Service, Teamwork, Communication, Proactivity, Initiative
Sydney, New South Wales, Australia · On-site
$100k/yr
At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More de…
Skills: Mechanical repair, Diagnostic capability, Troubleshooting, Scheduled maintenance, Customer service
Sydney, New South Wales, Australia · On-site
Brighter Futures start here As Australia’s biggest and most loved retailer, we’ve been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Ze…
Skills: Customer Service, Teamwork, Communication, Proactivity, Initiative
Sydney, New South Wales, Australia · Hybrid
12-month max-term opportunity Grow your skills through varied and rewarding project work Hybrid working – 3 days in the office Sydney or Canberra location About Us At Canon Business Services (CBS), we're a technology sol…
Skills: Financial reporting, Budgeting, Forecasting, Power BI, Excel
Sydney, New South Wales, Australia · On-site
Recruitment Coordinator <br> Job Description <br> Job Summary Joining the Human Resources team at Domain part of CoStar Group, you will contribute to the creation of a highly successful and engaging environment. The Recr…
Skills: Recruitment coordination, Onboarding, Scheduling, Applicant tracking system, Workday
Sydney, New South Wales, Australia · Hybrid
What's the role? News24 is seeking a highly motivated Politics Editor to join our Digital News team. Reporting to the Editor, Digital, you will be responsible for leading and delivering authoritative political coverage a…
Skills: Political journalism, Editorial leadership, Team mentoring, Fact-checking, Source verification
Sydney, New South Wales, Australia · Hybrid
What's the role? Are you ready to execute and deliver a compelling lifestyle content offering across News24.com.au and social platforms? We are looking for a Deputy Lifestyle Editor with a sharp editorial eye and a deep …
Skills: Editorial planning, Content production, Mentoring, Audience development, WordPress CMS
Sydney, New South Wales, Australia · Hybrid
What's the role? News24 is looking for a driven Digital Reporter to join one of the country's most trusted and fast-moving digital platforms. In this position, you will produce impactful stories that inform, challenge, a…
Skills: Digital journalism, Fact-checking, Source verification, WordPress CMS, SEO practices
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The Customer Success Manager acts as the primary post-sales contact, responsible for onboarding, enablement, and driving value realization for clients. They focus on customer retention, renewal growth, and identifying upsell and cross-sell opportunities while fostering strong client relationships.
Candidates must hold a university degree and possess at least 2 years of experience in a digital customer success or engagement role. Proficiency in SaaS, strong presentation skills, and the ability to work in an international matrixed organization are required.
Our Academic & Government team helps our communities accelerate knowledge for a better world by helping to establish, discover and advance knowledge. We do this by turning scientific discoveries into peer reviewed knowledge, hosting the world’s richest corpus of knowledge, allowing users to unlock insights from content and by measuring the quality and impact of research - turning insights into outcomes.
About the role
Customer Success Managers are the primary post-sales point of contact for customers. As such, they are responsible for onboarding, enablement, and value realization across Solutions and Research Sales portfolios and are expected to be fluent in all portfolio offerings. They work closely with Account Managers, Account Support, and other support functions to ensure strategic goals within the account are achieved. For certain product sets, they may coordinate with a technical onboarding team during implementation, after which they become the main point of contact through adoption, ongoing engagement, and renewal.
The Customer Success Manager (CSM) is focused on customer engagement, success, and satisfaction in adopting Elsevier solutions. The CSM serves as a trusted advisor to customers while protecting the existing revenue base and identifying upsell and cross-sell opportunities.
The primary role of a CSM is to drive value realization and effective use of solutions and products to ensure successful adoption, continuously improve customer satisfaction, and maximize customer outcomes. Their focus is on customer retention, renewal growth, and identifying upsell and cross-sell opportunities, supported by trainer, implementation, and consulting functions.
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous well-being initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.






We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs more than 36,000 people over 40% of whom are in North America. ____ Please note that RELX does not contact people through social media to extend job or contract offers, nor do we request money, credit card details or bank account information as part of any project or job application process. Any such request is fraudulent. Please contact your local law enforcement agency if you have been victimized by a scammer. For careers, access https://www.relx.com/careers/why-relx
Offices: 1-3 Strand, London, UK WC2N 5JR, GB · 230 Park Ave, New York, New York 10169, US · Radarweg 29, Amsterdam, North Holland 1043 NX, NL
