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Full-time
Posted 8h ago
~40 hrs/week
Responsibilities
Manage desktop device incidents, hardware/software installations, and desk-side support services to ensure optimal connectivity and performance. Maintain spare parts inventory and provide VIP support while adhering to ITIL incident and change management processes.
Requirements
Requires 2-4 years of corporate desktop support experience with proficiency in Windows operating systems and service management tools like ServiceNow. Candidates should have strong expertise in EUC tools, remote support, and mobile device management.
Full job description
Job Description
Desktop Support:
Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
Manage IMAC and desk side support services.
Manage hard and soft break fix services for laptops and desktops.
Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance.
Remote support and management of Desktop Devices using appropriate tools.
Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
Required Skills:
2-4 years of experience in Desktop Support in a corporate environment.
Knowledge and experience on Windows 11/10 and 7.
Experience with Service management tool – ie Service now
Should have good expertise on EUC tools, remote support tools, MS office and outlook.
Have a good understanding of Lync, VPN, and mobile device support.
Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
Ensure that each Desktop Device is installed with the appropriate Desktop image.
Manage Desktop Devices (hardware and software) incidents through to resolution.
Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.
Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.
Management of the spare parts warehouse for a quick exchange or spare parts service if required.
Aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management.
Nice to have skills:
Knowledge in AD and smart hands and feet support.
Knowledge and experience of supporting MAC devices and tablets.
Fluent in English & local language
Related keywords
Desktop SupportHardwareSoftwareConnectivityIMACWindows 11Windows 10Windows 7ServiceNowEUC ToolsRemote SupportMS OfficeOutlookLyncVPNMobile Device Support
A leading independent provider of IT infrastructure services, enabling users and their business.
Industry
Information Technology & Services
Company size
10,001+ employees
Founded
1981
Headquarters
Hatfield, Hertfordshire
LinkedIn followers
341,729
Computacenter is a leading independent technology and services provider, trusted by large corporate and public sector organisations.
We are a responsible business that believes in winning together for our people and our planet.
We help our customers to Source, Transform and Manage their technology infrastructure to deliver digital transformation, enabling people and their business.
Computacenter plc is a public company quoted on the London Stock Exchange (CCC.L) and a member of the FTSE 250. Computacenter employs over 21,000 people worldwide.
Offices: Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW, GB · 100 Blackfriars Road, London, England, GB · Lowry Plaza, Salford, England M50 3, GB · Citibase, Birmingham Business Park, 2010 The Crescent, Birmingham , B37 7YS, GB · Building 7 Caldecotte Lake Business Park, Lake Drive, Caldecotte, Milton Keynes, MK7 8JU, GB
Helping our customers to sourcetransform and manage their technology infrastructure and Delivering digital transformation to enable the user and their businessCRMInformation TechnologySoftwareHardware