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$24/hr–$27/hr
Full-time
Health insurance, Dental insurance, Vision insurance, 401(k) retirement plan, Company match, Paid time off
Posted 1d ago
~40 hrs/week
Responsibilities
The dispatcher acts as the central communication hub, coordinating service requests between customers and field technicians. They are responsible for monitoring schedules, optimizing resource allocation, and resolving customer issues in a fast-paced environment.
Requirements
Candidates must have at least 2 years of dispatching experience and proficiency in computer applications. Experience with Service Titan and background in service-based industries like HVAC or plumbing is highly preferred.
Full job description
Job Overview:
Are you a master of multitasking with a knack for communication? Do you thrive in fast-paced environments where every second counts? Join Bee's as a Dispatcher for the Plumbing department and play a crucial role in ensuring our customers' homes are serviced promptly. As a Dispatcher, you will serve as the central communication hub between our customers, field technicians, and various departments within the business operations team.
Work Schedule:
We ask for open availability between Monday-Friday: 6:00 am – 8:30 pm, Saturday & Sunday: 7:00 am - 8:00 pm
Our office is conveniently located in West Seattle
Key Responsibilities:
Coordinating Service Requests: Efficiently schedule and dispatch service calls to field technicians.
Communication Point: Act as the main point of contact for field teams, customers, and management.
Problem-solving: Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
Monitor and Adjust Schedules: Monitor schedules closely and make real-time adjustments to optimize operations.
Record-Keeping: Maintain accurate records of service requests, schedules, and any incidents, via Service Titan.
Emergency Response: Coordinate emergency response efforts when necessary.
Resource Allocation: Ensure efficient allocation of resources to meet operational demands.
Collaboration: Work closely with other departments to streamline processes and improve service delivery.
Qualifications:
2+ years of dispatching experience. Call center experience is highly preferred.
HVAC, Plumbing, Electrical, or other service-based industry experience is a plus.
Excellent verbal and written communication skills.
Strong problem-solving abilities and a customer-centric mindset.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Proficiency in basic computer applications and call center software. Service Titan experience is a plus.
Benefits:
Health insurance: Comprehensive medical, dental, and vision coverage.
Retirement plan: 401(k) with company match.
Paid time off: Generous vacation, holidays, and sick leave.
Training and development: Ongoing opportunities for professional growth and advancement.
Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.
#BEE
Pay Range
$24—$27 USD
About Bee's Plumbing and Heating:
At Bee’s Plumbing and Heating, we are your gateway to a rewarding career in the home services industry! We are proud to be a leading provider of Plumbing services, sewer solutions, and home heating improvements. We believe that our success is rooted in the dedicated and passionate team members who make it all possible. We offer a culture of excellence, professional growth and development, cutting-edge technology and tools, a strong team environment, and competitive compensation and benefits.
We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with applicable state and local laws, including the Fair Chance Act.
Residential & Business Plumbing Services
We are committed to your complete satisfaction!
☎️ (360) 639-5852
Industry
Specialty Trade Contractors
Company size
51-200 employees
Headquarters
Seattle, Washington
LinkedIn followers
427
Bee’s Plumbing and Heating provides same day and 24 hour emergency services to homeowners and businesses across King, Snohomish, and Pierce County. Bee’s Plumbing and Heating is fully licensed, insured, and bonded and able repair or replace any plumbing or heating fixture inside or outside your home or business. We stand behind our products and services by installing only quality materials and hiring only Licensed Plumbers. Bee’s Plumbing and Heating only practices the highest standards to ensure our customers are provided the best services possible.
Offices: 2401 SW Alaska St, Seattle, Washington 98106, US
Customer ServiceField SupportMechanical EngineeringGeneral Repair & MaintenanceConstruction, repair and maintenance