San Francisco, California, United States · On-site
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Skills: Technical Support, API Integration, Troubleshooting, SQL, Scripting
San Francisco, California, United States · Hybrid
$157k–$220k/yr
Hover helps people design, improve, and protect the properties they love. With proprietary AI built on over a decade of real property data, Hover answers age-old questions like “What will it look like?” and “What will it…
Skills: Full-Cycle Technical Recruiting, Sourcing Strategy, Market Mapping, AI Sourcing Tools, Hiring Manager Partnership
San Francisco, California, United States · On-site
$100k–$125k/yr
The $1.5 trillion insurance industry is powered by brokers. Every business needs insurance, and the brokerage industry is hamstrung by account management capacity. Account managers are constantly pulled in multiple direc…
Skills: HR Operations, Payroll Administration, Benefits Administration, Employee Relations, Compliance
San Francisco, California, United States · On-site
$175k–$250k/yr
The $1.5 trillion insurance industry is powered by brokers. Every business needs insurance, and the brokerage industry is hamstrung by account management capacity. Account managers are constantly pulled in multiple direc…
Skills: Product Discovery, Product Strategy, B2B SaaS, Customer Discovery, Roadmapping
San Francisco, California, United States · On-site
$180k–$275k/yr
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Skills: TypeScript, Python, Full-stack Development, System Scaling, Product Management
San Francisco, California, United States · Hybrid
$180k–$252k/yr
Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the…
Skills: People Management, Ad Tech Ecosystems, Pixel Implementation, Conversions API, AI Tools
San Francisco, California, United States · Hybrid
$120k–$140k/yr
IREN is a vertically integrated AI Cloud provider, delivering large-scale data centers and GPU clusters for AI training and inference. IREN’s platform is underpinned by its expansive portfolio of grid-connected land and …
Skills: Executive Support, Calendar Management, Project Management, Travel Coordination, Microsoft Office 365
San Francisco, California, United States · Hybrid
$130k–$150k/yr
TD Thornton TD Thornton is a premier consulting firm specializing in project management and project controls solutions. We provide strong onboarding and ongoing support to help our people succeed. We welcome applicants f…
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San Francisco, California, United States · Remote OK
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Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translati…
Skills: Executive Support, Calendar Management, Travel Coordination, Expense Management, Workflow Optimization
San Francisco, California, United States · On-site
$163k–$237k/yr
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Skills: Program Management, Infrastructure Planning, Real Estate Development, Cross-functional Leadership, Risk Management
San Francisco, California, United States · Hybrid
$117k–$127k/yr
Dealpath is looking for a self-motivated Implementation Manager to join our growing team! As an Implementation Manager you will play a critical role in collecting and analyzing new customer business requirements, configu…
Skills: Implementation Management, Customer Success, Project Management, Technical Consulting, Financial Analysis
San Francisco, California, United States · Hybrid
$60k–$79k/yr
Bilingual Social Worker Starting Starting Salary Bachelor's Degree: $59,826 - $71,791 Master's Degree: $65,929 - $79,114 Are you looking to make an impact and do work you are passionate about? GGRC is committed to assist…
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San Francisco, California, United States · On-site
$160k–$195k/yr
Summary Description: Syntiant Corp. is looking for an experienced Field Applications Engineer to be a key technical partner to customers, sales, product, and engineering teams. This role supports customers from early pro…
Skills: Field Applications Engineering, Embedded Systems, Edge AI, Hardware Troubleshooting, Software Troubleshooting
San Francisco, California, United States · Hybrid
$148k–$183k/yr
Hover helps people design, improve, and protect the properties they love. With proprietary AI built on over a decade of real property data, Hover answers age-old questions like “What will it look like?” and “What will it…
Skills: Operational Excellence, BPO Management, SLA Management, Data Analysis, Cross-functional Leadership
San Francisco, California, United States · Hybrid
$174k–$217k/yr
Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of…
Skills: Sales Development Strategy, Pipeline Generation, Account-Based Marketing, B2B SaaS Sales, Team Leadership
San Francisco, California, United States · On-site
$140k–$180k/yr
WHO WE ARE Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain cu…
Skills: Application Security, DevSecOps, AI/ML Security, Threat Modeling, SAST/DAST/SCA
San Francisco, California, United States · Hybrid
Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&…
Skills: Python, Java, SQL, Data Modeling, Snowflake
San Francisco, California, United States · Hybrid
$330k–$480k/yr
This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we …
Skills: Enterprise Sales, B2B Payments, Fintech, Financial Infrastructure, Pipeline Building
San Francisco, California, United States · On-site
$132k–$190k/yr
Minimum qualifications: Bachelor's degree or equivalent practical experience. 4 years of experience in writing, editorial, marketing, UX writing, or related, as well as leading content strategy projects. Experience desig…
Skills: UX Writing, Content Strategy, Conversational Design, AI Interface Design, Multi-modal Interaction
San Francisco, California, United States · Hybrid
$171k–$260k/yr
Company Description LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciti…
Skills: Account Planning, Effective Communication, Digital Marketing, Business Acumen, Data Driven Selling
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Provide technical guidance to developers on API integrations and troubleshoot customer-facing issues using observability tools. Collaborate with engineering teams to escalate bugs and provide feedback to influence the product roadmap.
Requires 2+ years of experience in B2B technical support or engineering with proficiency in SQL and API scripting. Candidates should possess strong communication skills and the ability to debug complex technical escalations.
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
Metronome, now part of Stripe, is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code.
Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, NVIDIA, Confluent, and Anthropic.
As a member of our technical support engineering team, you will be on the front lines providing world-class customer service. As part of our engineering organization, you will become an expert on our product and partner closely with Metronome's engineers, customer success, solutions architecture, and growth teams, as well as our customers' developers.
Your primary responsibilities will include handling customer escalations through our ticketing system, using internal observability tools to diagnose and scope customer-facing issues, collaborating directly with customers via Slack and other channels, and developing internal tools and documentation to improve the support experience. Since we view every support escalation as an opportunity to learn, both as individuals and as a company, you will play a critical role in providing feedback to our product team on common challenges and influencing our product roadmap.
Through your interactions with individual customers, you will help improve our product for everyone. Your work will play a crucial role in ensuring our customers' success and the continued effectiveness of their integration with Metronome.
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Help increase the GDP of the internet.
Stripe builds programmable financial services. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Headquartered in San Francisco and Dublin, the company aims to increase the GDP of the internet.
Offices: 354 Oyster Point Blvd, South San Francisco, California 94080, US · 1 Wilton Park, Wilton Terrace, Dublin, County Dublin D02 FX04, IE · 920 5th Ave, Seattle, Washington 98104, US · 201 Bishopsgate, London, England EC2M 3NS, GB · 10, Boulevard Haussmann, Paris, Ile-de-France 75009, FR
