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Coordinates the end-to-end garment workflow, including receiving luxury merchandise, performing quality inspections, and managing outbound shipments. Provides administrative oversight, processes transactions, and supports technical atelier tasks like sewing and pressing.
Requires 2+ years of experience in retail operations or apparel environments with a strong understanding of garment construction and luxury styling. Must possess strong communication skills and proficiency in office software and POS equipment.
Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail-tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global’s portfolio of world-class luxury retailers and real estate assets.
The Alterations Coordinator supports the end-to-end garment workflow, ensuring seamless operations from receiving and organizing luxury merchandise to completing rigorous quality inspections and preparing outbound shipments. This role balances technical apparel support, such as assisting with fittings, sewing, pressing, and stock repairs and with vital administrative oversight.
As a key partner to store associates and leadership, you will run daily operational reports, manage documentation, process alterations transactions, and help oversee workroom operations in the manager’s absence to ensure all work meets Saks Global's luxury quality standards.
Logistics & Workflow Management
● Inbound Operations: Receive gondolas and wardrobe boxes delivered by carriers (e.g., FedEx); verify contents against
inbound manifests and immediately resolve any discrepancies.
● Organization: Break down, file, and organize garments systematically by customer promise date.
● Outbound Operations: Prepare wardrobe boxes for shipping, create shipping labels, manifest outbound merchandise by
store/destination, and load, seal, and stage gondolas for secure shipment.
Quality Assurance & Technical Support
● Garment Inspection: Retrieve garments from the press station and conduct final quality inspections to ensure all alteration
tasks strictly adhere to Saks Global quality guidelines.
● Atelier Assistance: Assist with fittings, sewing, pressing, spotting garments, and execution of stock repairs as needed.
Administration & Store Communication
● Reporting: Utilize daily alterations reports to verify merchandise completion, audit operational metrics, and plan upcoming
workflows.
● Compliance: Monitor alteration tickets, tasks, receipts, waived fees, and marks for accuracy and compliance with corporate
standards.
● Stakeholder Liaison: Act as a central point of contact for supported stores; answer inquiries from store associates and leadership professionally and direct inquiries appropriately.
● Financial Tracking: Ring alterations transactions accurately through the POS system as required.
Leadership & Support
● Workroom Oversight: Provide operational supervision and leadership to employees in the event the Alterations Manager is
not present.
● Ad Hoc Support: Perform additional responsibilities and projects as needed to support the success of the alterations
department.
Experience: 2+ years of relevant experience in retail operations, administrative coordination, or apparel/alterations
environments.
● Industry Knowledge: Solid understanding of the fashion industry, including garment tailoring, construction, fabrication, and
luxury styling.
● Communication Skills: Strong verbal and written communication skills; ability to interact effectively and professionally via
phone, email, and in person with customers, store associates, and leadership.
● Technical Proficiency: Proficient with Microsoft/ Google and comfortable operating standard office and POS equipment.
● Organization: Strong coordination skills, with a proven ability to manage order workflows, scheduling, and documentation
in a fast-paced environment.
Preferred Qualifications:
● Degree in Fashion Design, Apparel Product Development, or a related field.
Physical Demands
● The physical demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job
● While performing the duties of this job, the employee is regularly required to sit, stand, walk, and use hands to finger,
handle, or feel. The employee is frequently required to reach with hands and arms, and occasionally required to climb,
balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision
abilities required by this job include close vision and fine detail focus (essential for garment inspection and tailoring tasks).
Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
An amazing employee discount
This position offers an hourly rate of $25 hour. Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.
Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
Thank you for your interest with Saks Global. We look forward to reviewing your application.
Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.
Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.
Connecting Customers to Inspiring Luxury Fashion
Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of extraordinary stores across North America for seamless, all-channel shopping. Saks Fifth Avenue is part of Exemplar Luxury Group (formerly Saks Global), the luxury collective uniting coveted brands with unrivaled customer experiences. Interested in joining our team shaping the future of luxury retail? Explore exciting career opportunities with us here: https://careers.saksglobal.com/us/en/.
Offices: 225 Liberty Street, New York, NY 10281, US
