pune, Maharashtra, India · Hybrid
Job Description Zendesk’s people have one goal in mind - to make the customer experience better. Our products help more than 170,000 global brands (like Discord, Calm, and Skyscanner) to make their billions of customers …
Skills: Engineering Management, Technical Leadership, Cloud Architecture, SaaS, API Strategy
São Paulo, São Paulo, Brazil · Hybrid
Job Description We are seeking an Employee Service Sales Specialist with a proven track record in B2C sales and a passion for driving growth within the SaaS space. In this role, you will be instrumental in expanding our …
Skills: B2C Sales, SaaS Sales, ROI Analysis, Employee Service Solutions, HR Service Management
Singapore, Singapore · Hybrid
Job Description GTM Enablement Manager What you'll be doing Training and Live Delivery Lead our global GTM Bootcamp on a monthly basis, delivering an engaging and high-impact learning experience for participants in regio…
Skills: Sales Enablement, Training Delivery, Coaching, Facilitation, AI Tool Integration
Austin, Texas, United States · Hybrid
$160k–$240k/yr
Job Description Location: Austin, TX / Madison, WI Department / Team: Expert Services — Services Consulting Reports to: Bethany Neubauer Customer experience is being reshaped by AI-driven capabilities, but transformation…
Skills: People Management, Professional Services Delivery, Capacity Planning, Utilization Tracking, Change Management
Austin, Texas, United States · Hybrid
$94k–$140k/yr
Job Description What is Expected of You As the Senior AI Product Specialist Sales Operations Analyst, you serve as the analytical and operational cornerstone of Zendesk’s AI Product Specialist sales organization. This ro…
Skills: Sales Operations, AI Product Operations, Salesforce CRM, CPQ, Data Analysis
pune, Maharashtra, India · Hybrid
Job Description Ruby on Rails - Senior Software Engineer Job Summary Our team is responsible for the core User model for Zendesk. The team’s mission is to optimize the in-product, customer and developer experience for re…
Skills: Ruby on Rails, MySQL, Redis, React, TypeScript
Melbourne, Victoria, Australia · Hybrid
Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every intera…
Skills: B2B Sales, SaaS Sales, Account Expansion, Value Selling, Pipeline Management
San Francisco, California, United States · Hybrid
$111k–$167k/yr
Job Description Join us at Zendesk, where we’re on a mission to power exceptional service for every person on the planet. Our AI-informed solutions transform every interaction into an opportunity for authentic human conn…
Skills: B2B Sales, SaaS, AI Product Architecture, Salesforce, Pipeline Management
London, England, United Kingdom · Remote OK
Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent cu…
Skills: Project Management, SaaS Implementation, Stakeholder Management, Customer Success, API Technical Fluency
Lisbon, Portugal · Remote OK
Job Description At Zendesk, our focus is helping our customers build great relationships with their customers. Founded by three Danish entrepreneurs, Zendesk has experienced remarkable success and growth while maintainin…
Skills: React, TypeScript, Ruby, Python, AWS
Lisbon, Portugal · Hybrid
Job Description Sales Development is the sales & talent pipeline driving the EMEA business. At Zendesk, we provide the best sales training ground that enables you to enhance your skillset and accelerate your career traje…
Skills: Outbound Prospecting, Lead Generation, Consultative Sales, Customer Experience, Strategic Prospecting
Lisbon, Portugal · Hybrid
Job Description Sales Development is the sales & talent pipeline driving the EMEA business. At Zendesk, we provide the best sales training ground that enables you to enhance your skillset and accelerate your career traje…
Skills: Outbound Prospecting, Lead Generation, Consultative Sales, Cold Calling, Objection Handling
Lisbon, Portugal · Hybrid
Job Description Sales Development is the sales & talent pipeline driving the EMEA business. At Zendesk, we provide the best sales training ground that enables you to enhance your skillset and accelerate your career traje…
Skills: Outbound Prospecting, Lead Generation, Consultative Sales, Customer Experience, SaaS Sales
Melbourne, Victoria, Australia · Hybrid
Job Description Zendesk builds AI powered, customizable and simple to use service software crafted to improve customer relationships. Many of the world’s favorite brands leverage our products to engage you as a customer.…
Skills: Product Management, Platform Product Strategy, SaaS Design, API Design, Cross-functional Collaboration
London, England, United Kingdom · Hybrid
Job Description We are seeking a strategic and hands-on RVP of Partner Sales for EMEA to build a scalable, incremental indirect business. Reporting to the Global SVP of Partner Sales, you will lead the regional ecosystem…
Skills: Partner Sales Strategy, Channel Management, Revenue Forecasting, Ecosystem Development, Cross-Functional Leadership
Ciudad de México, Mexico · Hybrid
Job Description Digital Sales Representative We're looking for: A motivated self-starter who can handle a high-velocity sales approach while providing an excellent customer experience! Our Digital Inside Sales Specialist…
Skills: Digital Sales, SaaS Sales, Customer Experience, Lead Conversion, Product Demonstrations
New York, New York, United States · Remote OK
$174k–$262k/yr
Job Description Zendesk helps companies build better relationships with their customers. We do this by focusing not only on our excellent products but also on building our outstanding teams. We are seeking a Director, Sa…
Skills: Sales Strategy, GTM Strategy, Revenue Growth, Operational Excellence, Team Leadership
Lisbon, Portugal · Hybrid
Job Description About Zendesk & This Opportunity At Zendesk, we build software designed to make customer experiences simple and seamless. We believe our internal operations should run the exact same way. We are looking f…
Skills: Sales Operations, Revenue Operations, Salesforce, Business Intelligence Tools, AI Automation
Singapore, Singapore · Hybrid
Job Description About Zendesk Zendesk is the world’s leading Customer Experience and Support Platform and we are growing quickly with a suite of products our customers love! Zendesk makes customer service better. We buil…
Skills: Business Development, SMB Prospecting, Pipeline Generation, Customer Experience, Strategic Prospecting
Singapore, Singapore · Hybrid
Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every intera…
Skills: B2B SaaS Sales, Pipeline Generation, Account Expansion, Value Selling, Negotiation
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Lead a team of 6-10 engineers to build the Zendesk Headless Platform and API strategy. Architect high-throughput, low-latency infrastructure while fostering a culture of inclusivity and performance.
Requires previous experience as an Engineering Manager with a track record of building high-performing teams and managing large-scale cloud architecture in a SaaS environment. Must be located in Karnataka or Maharashtra and be able to work from the Pune office.
Zendesk’s people have one goal in mind - to make the customer experience better. Our products help more than 170,000 global brands (like Discord, Calm, and Skyscanner) to make their billions of customers happy, every day. Our engineering team in Australia works at a scale that most companies only dream about, and where the challenges start to get seriously exciting. In fact, our global engineering team is one of the most widely dispersed in the world, with people across nearly every continent. This means you will get a chance to do cool things with a diverse bunch of people while working in an office that is home to some of Zendesk’s most loved products.
The ideal candidate will have experience building technical teams, and driving their success while building consensus and alignment with external stakeholders outside the team. They should have previously proven success as the leader of dynamic, passionate teams that love to code and build highly scalable mission critical backend services while still being able to deliver important new initiatives that move Zendesk forward as a whole.
Note: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune.
You’ll be part of a high-performing team responsible for building the Zendesk Headless Platform and API strategy. At Zendesk, we are redefining the future of customer and employee service. As our enterprise customers build increasingly complex, AI-driven, and highly customized digital experiences, the demand for absolute flexibility has never been higher.
The Zendesk Headless Platform team is at the epicenter of this evolution. We are responsible for decoupling Zendesk’s core business logic, ticketing infrastructure, and AI capability layers from the traditional user interface, transforming Zendesk into a world-class, API-first, developer-centric engine.
As the Engineering Manager for this team, you won’t just be maintaining APIs; you will be architecting the foundational, high-throughput, low-latency infrastructure that powers customer service across the web, mobile apps, proprietary systems, and modern AI orchestration layers.
Lead a team of 6 - 10 engineers who are building products that are critical for an "Integrations Platform" vision.
Instil and foster an organizational culture of inclusivity, trust, and performance while anchoring on feedback and other guiding principles
Work closely with leaders in Engineering, Product and Program Management to align on strategy and lead efforts that deliver reliable products
Work with the existing management to continually improve delivery, grow the team responsibly, and ensure team happiness.
Communicate progress and key decisions broadly within the organization.
You are currently or have been in an Engineering Manager role or equivalent with experience managing one or more teams of engineers.
You have a track record of building high-performing, self-sufficient teams. This could be from hiring the right talent to mentoring & growing it internally.
You are able to control chaos by being objective and calm in situations
Experience with Large-scale cloud architecture preferably in a SaaS environment
Experience leading and working with a globally distributed engineering team.
Exceptional communication skills.
Zendesk is in the exciting early stages of establishing a Product Development Center of Excellence in Pune. This center is being developed gradually to build and scale our operations with an amazing bunch of people. Our vision is to create a vibrant, innovative hub where all team members can grow and help grow the site as well.
As an early hire, you will have a unique opportunity to be a pivotal part of this journey. You’ll play a key role in shaping the culture, processes, and success of our Pune site, contributing directly to the growth and maturity of our Product Development Center of Excellence. Your expertise and insights will help lay the foundation for a world-class development center, influencing the way we build and deliver products at Zendesk.
Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
Self-improving AI agents that learn, adapt, and outperform. On every channel, on any platform.
Move beyond deflection. Deliver real resolutions with self-improving AI agents that learn, adapt, and outperform, on every channel, on any platform.
Offices: 989 Market St, San Francisco, California 94103, US · 25 West Main Street, Madison, Wisconsin 53703, US · Snaregade 12, Kobenhavn K, Capital Region 1205, DK · 30 Eastbourne Terrace, London, England W2 6LA, GB · 5th Ave, Taguig City, National Capital Region, PH
Self-improving AI agents that learn, adapt, and outperform. On every channel, on any platform.
Move beyond deflection. Deliver real resolutions with self-improving AI agents that learn, adapt, and outperform, on every channel, on any platform.
Offices: 989 Market St, San Francisco, California 94103, US · 25 West Main Street, Madison, Wisconsin 53703, US · Snaregade 12, Kobenhavn K, Capital Region 1205, DK · 30 Eastbourne Terrace, London, England W2 6LA, GB · 5th Ave, Taguig City, National Capital Region, PH
