Bengaluru, Karnataka, India · Hybrid
Job Description Position Summary:We are seeking a highly experienced Cloud Solution Architect with deep expertise in AWS to design and lead scalable, secure, and compliant cloud architectures. The ideal candidate will ha…
Skills: AWS, Cloud Architecture, Identity and Access Management, Serverless Architecture, Data Engineering
Virginia, United States · Hybrid
$188k–$282k/yr
Job Description At Zendesk, we’re revolutionizing what’s possible in Customer Experience (CX) and Employee Services (ES) for customers in the Federal, State, Local, and Education (FedSLED) space. Every interaction become…
Skills: Presales, Solutions Consulting, AI, Machine Learning, Cloud Technologies
Austin, Texas, United States · Hybrid
$36/hr–$54/hr
Job Description Join us at Zendesk! Where we’re redefining what’s possible in customer experience through cutting edge AI and technology. Our mission is to power exceptional service for every person on the planet, elevat…
Skills: Salesforce, Zoominfo, Outreach, 6sense, Cold calling
San Francisco, California, United States · Hybrid
$111k–$167k/yr
Job Description Join us at Zendesk, where we’re on a mission to power exceptional service for every person on the planet. Our AI-informed solutions transform every interaction into an opportunity for authentic human conn…
Skills: B2B Sales, SaaS, Account Management, Salesforce, Pipeline Development
Madison, Wisconsin, United States · Hybrid
$146k–$220k/yr
Job Description The Senior Manager, Finance & Strategy (F&S) Transformation will lead the next phase of Finance & Strategy transformation, with a focus on building scalable, AI-enabled planning, forecasting, reporting, a…
Skills: FP&A, Finance Transformation, Adaptive Insights, Process Automation, Project Management
Copenhagen, Capital Region of Denmark, Denmark · Hybrid
$392k–$588k/yr
Job Description Job Summary Zendesk’s people have one goal in mind: to make Customer Experience better. Our products help more than 145,000 global brands (AirBnb, Uber, JetBrains, Slack, among others) make their billions…
Skills: Python, Ruby, Machine Learning, LLM, RAG
California, United States · Hybrid
Job Description Stay on top of new cloud services and evaluate whether cloud-native alternatives can replace our stack components. Continue to strive toward a fully automated infrastructure. Evaluate new instances to res…
Skills: Cloud services, Infrastructure automation, Search infrastructure, AWS, API performance
San Francisco, California, United States · Hybrid
$145k–$217k/yr
Job Description Senior Full Stack Engineer, Solve Voice Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products root…
Skills: Backend engineering, Python, WebRTC, WebSockets, Telephony protocols
Austin, Texas, United States · Hybrid
$320k–$480k/yr
Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every intera…
Skills: B2B Sales, SaaS Sales, Enterprise Sales, Account Management, Strategic Planning
pune, Maharashtra, India · Hybrid
Job Description Zendesk’s people have one goal in mind - to make the customer experience better. Our products help more than 170,000 global brands (like Discord, Calm, and Skyscanner) to make their billions of customers …
Skills: Engineering management, Team leadership, SaaS, Cloud architecture, REST
New Zealand · Hybrid
Job Description Join us at Zendesk, where we’re on a mission to power exceptional service for every person on the planet. We are accelerating our ambition by building AI-first products rooted in the belief that behind ev…
Skills: B2B SaaS Sales, Consultative Selling, AI-powered CX Solutions, Pipeline Management, Negotiation
Berlin, Germany · Hybrid
Job Description At Zendesk, we’re on a mission to build the most advanced AI agents in CX, and the Testing team, part of AI Agents Advanced, is focused on ensuring the quality and reliability of our AI agents through syn…
Skills: TypeScript, React, Node.js, REST APIs, Synthetic testing
pune, Maharashtra, India · Hybrid
Job Description Product Designer- JD Product Designer (Agent Workspace) Location: Pune, India At Zendesk, we create software that powers exceptional customer service. Our easy-to-use and AI-powered tools enable support t…
Skills: Product design, Interaction design, Visual design, Information architecture, Figma
Volvic, Auvergne-Rhône-Alpes, France · Hybrid
Job Description Forward Deployed Engineer (FDE) — AI & Solutions Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building prod…
Skills: Software engineering, Python, JavaScript, TypeScript, LLM
Krakow, Lesser Poland Voivodeship, Poland · Hybrid
$154k–$230k/yr
Job Description At Zendesk, we strongly believe that to build a great company, you need great people. We enjoy working with smart, focused colleagues who care about both the work they do and the impact it has. We value c…
Skills: SQL, Data Analytics, Product Analytics, Business Intelligence, Data Visualization
Berlin, Germany · Hybrid
Job Description Zendesk is at the forefront of enabling businesses to configure, control, and personalize next-generation AI agents. As Senior Product Manager for Agent Config & Personalization, you'll take ownership of …
Skills: Product management, AI agents, LLM technologies, B2B SaaS, Configuration frameworks
Washington, District of Columbia, United States · Hybrid
$206k–$308k/yr
Job Description We are an innovative and fast-moving business focused on helping companies build better relationships with their customers. We take pride in the impact our work has on organizations, while also caring dee…
Skills: Solutions Architecture, Pre-sales, Generative AI, Prompt Engineering, API Design
Illinois, United States · Hybrid
$140k–$210k/yr
Job Description Company Overview Zendesk powers modern, AI-first customer service for organizations of all sizes. Our platform combines ticketing, messaging, help center, voice, analytics, and workforce/quality tools wit…
Skills: Pricing strategy, Packaging strategy, SaaS pricing models, Data-driven decision making, Strategic planning
Austin, Texas, United States · Hybrid
$151k–$227k/yr
Job Description About us We are looking for a Senior Data Analyst to support the Foundation Insights team. You will work cross-functionally to help drive analytics, enablement, and data-driven decision-making for our glo…
Skills: SQL, Dbt, Data Modeling, Data Visualization, Tableau
Arizona, United States · Hybrid
$118k–$178k/yr
Job Description Are you ready to own the strategy, not just the task? We are looking for a high-impact Global Leave & Accommodation Program Manager to lead our Global Leave and ADA/Accommodation strategy. This is a criti…
Skills: Leave of absence management, ADA compliance, Reasonable accommodations, HR operations, Total rewards
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Design and lead secure, highly available cloud architectures on AWS while driving best practices for serverless applications and data engineering platforms. Enforce cloud security measures and manage infrastructure automation using Infrastructure as Code (IaC) tools.
Requires a Bachelor's degree and over 10 years of professional experience in cloud architecture with deep AWS expertise. Candidates must possess strong skills in identity management, serverless architecture, and security compliance frameworks.
Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
Self-improving AI agents that learn, adapt, and outperform. On every channel, on any platform.
Move beyond deflection. Deliver real resolutions with self-improving AI agents that learn, adapt, and outperform, on every channel, on any platform.
Offices: 989 Market St, San Francisco, California 94103, US · 25 West Main Street, Madison, Wisconsin 53703, US · Snaregade 12, Kobenhavn K, Capital Region 1205, DK · 30 Eastbourne Terrace, London, England W2 6LA, GB · 5th Ave, Taguig City, National Capital Region, PH
Self-improving AI agents that learn, adapt, and outperform. On every channel, on any platform.
Move beyond deflection. Deliver real resolutions with self-improving AI agents that learn, adapt, and outperform, on every channel, on any platform.
Offices: 989 Market St, San Francisco, California 94103, US · 25 West Main Street, Madison, Wisconsin 53703, US · Snaregade 12, Kobenhavn K, Capital Region 1205, DK · 30 Eastbourne Terrace, London, England W2 6LA, GB · 5th Ave, Taguig City, National Capital Region, PH
