Ciudad de México, Mexico · Hybrid
Job Description Digital Sales Representative We're looking for: A motivated self-starter who can handle a high-velocity sales approach while providing an excellent customer experience! Our Digital Inside Sales Specialist…
Skills: Digital Sales, SaaS Sales, Customer Experience, Lead Conversion, Product Demonstrations
Melbourne, Victoria, Australia · Hybrid
Job Description Forward Deployed Engineer (FDE) — AI & Solutions Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building prod…
Skills: Python, JavaScript, TypeScript, LLM, RAG
Oberfischbach, Bavaria, Germany · Remote OK
Job Description PARTNER SALES EXECUTIVE As a Partner Sales Executive you will be part of a growing Partner Sales Team and a critical piece of company growth initiatives in EMEA. You will build, operationalize, and own th…
Skills: Partner Recruitment, Onboarding, SaaS Sales, Business Planning, Pipeline Management
London, England, United Kingdom · Hybrid
Job Description Behind every great customer experience is an amazing employee experience. At Zendesk, we are on a mission to power exceptional service for every person on the planet — and that starts from the inside out.…
Skills: B2C Sales, SaaS Sales, ROI Analysis, Employee Service Solutions, HR Service Management
Madison, Wisconsin, United States · Hybrid
$66k–$100k/yr
Job Description An industry-leading tech company! At Zendesk, we build software that delivers the ultimate customer experience. Your favorite brands (Airbnb, Uber, Slack, and OpenTable) use our products to engage you as …
Skills: Revenue Operations, SaaS Subscription Billing, Salesforce, Salesforce CPQ, Zuora
Melbourne, Victoria, Australia · Hybrid
Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every intera…
Skills: B2B SaaS Sales, Technical Discovery, Product Demonstrations, Strategic Communication, Complex Deal Navigation
Lisbon, Portugal · Hybrid
Job Description About Us: At Zendesk, we are committed to delivering exceptional customer experiences through our innovative solutions. We are excited to expand our team with a Product Led Growth Sales Specialist who thr…
Skills: Sales, Customer Engagement, Value Articulation, Lead Management, Product Expertise
Krakow, Lesser Poland Voivodeship, Poland · Hybrid
$302k–$454k/yr
Job Description Senior Machine Learning Engineer, CopilotJob Summary At Zendesk, our focus is helping our customers build great relationships with their customers. Founded by three Danish entrepreneurs, Zendesk has exper…
Skills: Python, MLOps, LLM Integration, Model Serving, Kubernetes
Singapore, Singapore · Hybrid
Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every intera…
Skills: B2B Sales, SaaS Sales, Account Management, Prospecting, Value Selling
New York, New York, United States · Remote OK
$174k–$262k/yr
Job Description Zendesk helps companies build better relationships with their customers. We do this by focusing not only on our excellent products but also on building our outstanding teams. We are seeking a Director, Sa…
Skills: Sales Strategy, GTM Strategy, Executive Leadership, Cross-functional Collaboration, Data Analysis
New York, New York, United States · Hybrid
$200k–$300k/yr
Job Description Forward Deployed Engineer (FDE) – AI & Solutions As a Forward Deployed Engineer (FDE), you are part of an elite technical hybrid—part software engineer, part strategic consultant. You don't just sell the …
Skills: Python, JavaScript, TypeScript, Ruby, Java
Washington, District of Columbia, United States · Hybrid
$188k–$282k/yr
Job Description At Zendesk, we’re revolutionizing what’s possible in Customer Experience (CX) and Employee Services (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-cl…
Skills: Presales, Solutions Consulting, SaaS Architecture, AI/ML, LLMs
Texas, United States · Hybrid
$174k–$262k/yr
Job Description About the Role: We are seeking a Director of Sales Operations, Planning to lead two critical pillars of our go-to-market organization: Territory Planning Operations and Quota Strategy & Operations. This i…
Skills: Territory Planning, Quota Strategy, GTM Strategy, Capacity Modeling, Financial Modeling
Melbourne, Victoria, Australia · Hybrid
Job Description Senior Principal Product Manager, AI Platform, Australia (Melbourne) This role is based in Melbourne and requires you to work from office at least 2 days a week. Job Description Zendesk is seeking an expe…
Skills: Product Strategy, AI/ML Infrastructure, Developer Platforms, SDK Design, API Design
Manila, Metro Manila, Philippines · Hybrid
Job Description Why This Role? Why Now? Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today, we power billions of conversations with brands you know and love, and we are mo…
Skills: Inside Sales, Business Development, Account Management, Digital Literacy, Customer Experience
Melbourne, Victoria, Australia · Hybrid
Job Description Senior Product Designer, Platform Hiring manager: Abi Iyer Location: Melbourne, Australia At Zendesk, we create software that powers exceptional customer service. Our easy-to-use and AI-powered tools enab…
Skills: Product Design, AI Interaction Design, Figma, Prototyping, Systems Thinking
San Francisco, California, United States · Hybrid
$183k–$275k/yr
Job Description Role: Senior Product Marketing Manager Function: Drive Zendesk’s product marketing efforts to ensure successful launch, adoption, and impact of platform capabilities for building and customizing on Zendes…
Skills: Product Marketing, Go-To-Market Strategy, Market Research, Messaging And Positioning, Technical Marketing
Singapore, Singapore · Hybrid
Job Description About the Role We are seeking a high-caliber, strategic Senior Enterprise Account Executive with a proven track record of dominating the B2B SaaS landscape. This is an elite individual contributor (IC) ro…
Skills: B2B Enterprise SaaS Sales, Strategic Account Management, C-Suite Negotiation, Pipeline Generation, Value-Based Selling
pune, Maharashtra, India · Hybrid
Job Description Zendesk’s people have one goal in mind - to make the customer experience better. Our products help more than 170,000 global brands (like Discord, Calm, and Skyscanner) to make their billions of customers …
Skills: Engineering Management, Team Building, Scalable Backend Services, REST, GraphQL
Perth, Western Australia, Australia · Remote OK
Job Description At Zendesk, our mission is to simplify the complexity of business and make it easy for companies and customers to create connections. We build software that empowers organizations to deliver champion cust…
Skills: Solution Architecture, Pre-Sales Engineering, Generative AI, API Integration, Technical Prototyping
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Respond to inbound leads and existing customers via phone, zoom, chat, and email to drive business conversion. Conduct discovery calls and product demos to articulate the value of Zendesk and meet revenue targets.
Requires over one year of sales experience and excellent written communication skills in both French and English. Candidates must be physically located in Mexico City or Mexico State and be able to work in-office 4 days per week.
Digital Sales Representative
We're looking for: A motivated self-starter who can handle a high-velocity sales approach while providing an excellent customer experience! Our Digital Inside Sales Specialists are at the forefront of our customer experience for both new and existing customers of Zendesk. In the role, you will become a product expert and articulate the value of Zendesk to an informed buyer. You will do this by providing several touch points across the customer journey to help them have an informed buying decision. This is a new team at Zendesk, so you will be one of the founding members in what will be a fast-growing area for our business.
Ideal candidates joining our team will bring a consistent track record in achieving targets; Software/SaaS experience is a plus. Travel to a Zendesk office is required throughout training and then will move to a hybrid schedule.
Please note we are advertising this role proactively as part of planned growth in our Digital Segment
Respond to a large number of inbound leads and existing customers through various channels, primarily through phone, zoom, chat and email.
Actively resolve prospect and customer inquiries to drive online business conversion rates
Become an expert on Zendesk products
Be the voice of our customers; understand their needs and make them champions
Conduct discovery calls, provide demos and help customers see the value in purchasing Zendesk.
Meet or exceed SLAs and KPIs established for the role, including but not limited to: ticket volumes, response and resolution times, and productivity. You will also have a shared revenue target to contribute to.
Exceed activity, pipeline, and revenue goals on a weekly basis
Excellent written communication skills in Spanish and English
Will require working with clients/prospects across Zendesk’s global market
1+ years of sales experience; software/SaaS experience preferred
Real passion for Zendesk technology and quick ability to learn tools and processes
Outstanding organizational skills, with the ability to multitask a high volume of opportunities at all times
Ability to thrive in a fast-paced environment, think strategically and excel at tactical execution against a task
Work in-office 4 days per week
Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
Self-improving AI agents that learn, adapt, and outperform. On every channel, on any platform.
Move beyond deflection. Deliver real resolutions with self-improving AI agents that learn, adapt, and outperform, on every channel, on any platform.
Offices: 989 Market St, San Francisco, California 94103, US · 25 West Main Street, Madison, Wisconsin 53703, US · Snaregade 12, Kobenhavn K, Capital Region 1205, DK · 30 Eastbourne Terrace, London, England W2 6LA, GB · 5th Ave, Taguig City, National Capital Region, PH
Self-improving AI agents that learn, adapt, and outperform. On every channel, on any platform.
Move beyond deflection. Deliver real resolutions with self-improving AI agents that learn, adapt, and outperform, on every channel, on any platform.
Offices: 989 Market St, San Francisco, California 94103, US · 25 West Main Street, Madison, Wisconsin 53703, US · Snaregade 12, Kobenhavn K, Capital Region 1205, DK · 30 Eastbourne Terrace, London, England W2 6LA, GB · 5th Ave, Taguig City, National Capital Region, PH
