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Manage and process Return Material Authorizations (RMAs) for hyperscaler and enterprise server products. This includes diagnosing hardware failures, performing root cause analysis, and collaborating with cross-functional teams to maintain product quality.
Requires a Bachelor's degree in Computer Science or Engineering with 4+ years of experience, or an advanced degree with 2-3+ years of experience. Preferred candidates have expertise in hyperscaler hardware, debugging skills, and familiarity with automation tools like Python and Ansible.
The RMA Engineer is responsible for managing and processing Return Material Authorizations (RMAs) for hyperscaler and enterprise server products. This role ensures timely evaluation, troubleshooting, and disposition of returned hardware, while collaborating with cross-functional teams to maintain product quality and customer satisfaction.
Key Responsibilities:
• Review and log all returned server components and systems.
• Maintain accurate RMA records and audit documentation for compliance.
• Track reasons for returns and generate reports for trend analysis.
• Diagnose hardware failures down to component level.
• Perform root cause analysis and support corrective actions.
• Execute test plans for replacement parts and repaired units.
• Validate server SKUs and configurations for hyperscaler environments (AWS, Azure, GCP).
• Interface with engineering, supply chain, and customer support teams.
• Conduct cycle counts of RMA units and manage inventory.
• Coordinate repair, upgrade, and return-to-service processes.
• Master's/Bachelor’s degree in Electrical Engineering, Computer Engineering, or related field.
• 3-5 years in hardware troubleshooting or sustaining engineering.
• Familiarity with hyperscaler server hardware (CPU, memory, storage) and cloud platforms.
• Strong debugging and soldering skills (micro miniature preferred).
• Knowledge of server architecture, networking (TCP/IP, DNS), and hardware interfaces.
• Experience with automation tools (Ansible, Puppet) and scripting (Python, Bash).
• Excellent documentation, organizational, and communication skills.
• Ability to work cross-functionally and manage multiple priorities.
• Experienced in AI tools, including Microsoft Copilot, Claude, and Gemini.
• Experience with hyperscaler environments (AWS, Azure, GCP).
• Familiarity with server validation processes and performance tuning.
• Experience in product engineering is a plus.
• Understanding of compliance standards and ESD handling.
• Enjoys working in a dynamic, fast-paced environment.
Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail [email protected] or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.
EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.
Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
Pay range and Other Compensation & Benefits:
$134,800.00 - $202,200.00The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer – and you can review more details about our US benefits at this link.
If you would like more information about this role, please contact Qualcomm Careers.
Inspired by 250 years of American ingenuity, we build technologies that expand what’s possible. From wireless to AI at scale and 6G, our innovations power progress worldwide.
Offices: Qualcomm, San Diego, CA 92121, US · 2 Whitefield Road, Bengaluru, Karnataka 560066, IN · Hitech City Road, Hyderabad, TS 500081, IN
