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Drive sales and service by providing an exceptional client experience and engaging in clienteling. Maintain store operations, including organizing the sales floor and stockroom while achieving commercial KPIs.
Requires at least one year of experience in retail or sales with a strong focus on customer service. Candidates must be flexible to work a retail schedule including evenings, weekends, and holidays.
Overview:
Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Associate to join its Las Americas Premium Outlet in San Deigo California. As a Sales Associate at Marc Jacobs, you will drive sales & service by providing an exceptional client experience, engaging in clienteling, and assisting with the operations of the store.
RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Consistently achieve or exceed individual & store sales and other commercial KPIs
Ensure the store is always guest ready - a place where clients feel comfortable, welcomed and free to be themselves
Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise, seasonal trends and product knowledge
Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience – all with the goal of driving repeat business
Demonstrate deep knowledge of Marc Jacobs Universe inclusive of product, Brand DNA and pillars
Capture client data by cultivating new and existing client relationships
Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries
Foster a culture of collaboration and open communication with colleagues and management
Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management
Ensure both the sales floor and stockroom are well-organized
Adhere to all company policies and procedures
QUALIFICATIONS:
1+ years’ experience in retail, sales, or industry-adjacent role with a focus on customer service
Experience in generating sales, building, and developing client relations
Demonstrated verbal and written communication skills
Delivers Excellence - demonstrates passion and empathy for clients, anticipates and exceeds client expectations
Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs
Creative & Innovative - promotes curiosity, diversity and collaboration – is open to disruptive ideas
Excellent organizational, follow-up, and time management skills
Passion for the Marc Jacobs brand and product offering
Computer skills including operating a POS and navigating Microsoft Office suite
Must have flexibility to work a retail schedule including evenings, weekends and holidays
SALARY & BENEFITS/WHAT WE OFFER:
The compensation for this position ranges from $17.75 - $19.00. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. If applicable, we offer our employees a comprehensive benefits package including paid holidays, vacation time, sick and personal time, medical, dental and vision insurance, and 401k matching. We also offer discounts on travel, entertainment, and more through our partnership with PerkSpot. MJ employees also receive discounts on MJ products throughout the year, as well as access to discounts on other LVMH brands.
ABOUT MARC JACOBS
For nearly 40 years, Marc Jacobs has been a driving force in fashion with his philosophy: pioneering designs, an irreverent spirit, the everyday and the extraordinary. Today, the brand continues to make its Marc as rebellious, unpredictable, and original.
Our work is founded on our core brand pillars: unexpected, utilitarian, urban, unisex, and unique. NYC in design and spirit, our teams thrive off relentless authenticity, an openness to standing out, and inclusivity for all.
EEO STATEMENT
Marc Jacobs International was founded on Marc’s vision of celebrating uniqueness and being Perfect as You Are. We are committed to building an equitable and inclusive culture that values diversity of thought, background, and experience – all essential to our spirit of innovation and creativity. In line with this commitment, we believe that the best candidate may be one who comes from a less traditional background or may meet the qualifications in different ways. We encourage you to apply even if you don’t meet all of the listed qualifications.
Marc Jacobs International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, sex, sexual orientation, gender identity or expression, age, veteran status, national origin, religion, disability, or any other characteristic protected by federal, state or local law.
Marc Jacobs International, founded in 1984, is a driving force in fashion celebrating the everyday and extraordinary.
For nearly 40 years, Marc Jacobs has been a driving force in fashion with his philosophy: pioneering designs, an irreverent spirit, the everyday and the extraordinary. Today, the brand continues to make its Marc as rebellious, unpredictable, and original. Our work is founded on our core brand pillars: unexpected, utilitarian, urban, unisex, and unique. NYC in design and spirit, our teams thrive off relentless authenticity, an openness to standing out, and inclusivity for all.
Offices: 72 Spring St, New York, New York City 10012, US
