Toronto, Ontario, Canada · On-site
$19/hr–$20/hr
Overview: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Supervisor to join its Yorkdale location in Toronto, Ontario. The Sales Supervisor will support Management with all aspect…
Skills: Sales management, Customer experience, Team coaching, KPI management, Retail operations
New York, New York, United States · On-site
$120k–$130k/yr
OVERVIEW: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Senior designer, Leather Goods to join the Design team based in its New York City (SoHo) headquarters. RESPONSIBILITIES: Design …
Skills: Handbag design, Leather goods design, Adobe Illustrator, Adobe Photoshop, Technical drawing
Burlington, Massachusetts, United States · On-site
$17/hr–$18/hr
Overview: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Keyholder to join its Burlington store in Burlington, Massachusetts. The Keyholder is a responsible and trusted individual who p…
Skills: Retail operations, Leadership, Sales, Customer service, Cash handling
Tinton Falls, New Jersey, United States · On-site
$16/hr–$17/hr
Overview: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Associate to join its Jersey Shore location in Tinton Falls, New Jersey. As a Sales Associate at Marc Jacobs, you will dri…
Skills: Sales, Customer service, Clienteling, Product knowledge, Styling expertise
New York, New York, United States · On-site
$100k–$110k/yr
OVERVIEW Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Site Merchandising Manager to join the team based in its New York City (SoHo) headquarters, reporting to the Senior Manager of Si…
Skills: Site Merchandising, E-commerce Strategy, Data Analysis, Product Assortment Management, Google Analytics
Burlington, Massachusetts, United States · On-site
$17/hr–$18/hr
Overview: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Associate to join its Burlington location in Burlington, Massachusetts. As a Sales Associate at Marc Jacobs, you will driv…
Skills: Sales, Customer service, Clienteling, Product knowledge, Styling expertise
Burlington, Massachusetts, United States · On-site
$17/hr–$18/hr
Overview: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Associate to join its Burlington location in Burlington, Massachusetts. As a Sales Associate at Marc Jacobs, you will driv…
Skills: Sales, Customer service, Clienteling, Product knowledge, Styling expertise
New York, New York, United States · On-site
$32/hr–$37/hr
OVERVIEW: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks an Assistant Store Manager to join its Hudson Yards store in Manhattan, NY. The Assistant Store Manager partners with and supports…
Skills: Retail management, Sales generation, Team leadership, Visual merchandising, KPI monitoring
San Marcos, Texas, United States · On-site
Overview: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Supervisor to join its San Marcos store in San Marcos, Texas. The Sales Supervisor will support Management with all aspect…
Skills: Sales management, Customer experience, Team leadership, KPI tracking, Styling expertise
Tulalip Bay, Washington, United States · On-site
$18/hr–$19/hr
Overview: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Supervisor to join its Seattle Premium Outlet in Tulalip, Washington. . The Sales Supervisor will support Management with …
Skills: Sales management, Customer experience, Team coaching, KPI tracking, Retail operations
McLean, Virginia, United States · On-site
$19/hr–$23/hr
Overview: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Supervisor to join its Tysons Galleria location in Mclean, Virginia. The Sales Supervisor will support Management with all…
Skills: Sales management, Customer experience, Team leadership, KPI management, Styling expertise
Middletown, Ohio, United States · On-site
Overview: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Store Manager to lead its Cincinnati Premium Outlets in Middletown, OH. The Store Manager will oversee the daily operation of th…
Skills: Retail management, Sales leadership, Visual merchandising, Loss prevention, Human resources management
Thornton, Colorado, United States · On-site
$16/hr–$17/hr
Overview: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Associate to join its Denver Premium Outlet in Thornton, Colorado. As a Sales Associate at Marc Jacobs, you will drive sal…
Skills: Sales, Customer service, Clienteling, Product knowledge, Styling expertise
Elizabeth, New Jersey, United States · On-site
$21/hr–$22/hr
Overview: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Supervisor to join its Jersey Gardens location in Elizabeth, New Jersey. The Sales Supervisor will support Management with…
Skills: Sales management, Customer service, Team leadership, Retail operations, KPI management
Central Valley, New York, United States · On-site
$16/hr–$17/hr
Overview: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Associate to join its Woodbury Common Premium Outlets store in Central Valley, NY. As a Sales Associate at Marc Jacobs, yo…
Skills: Sales, Customer service, Clienteling, Product knowledge, Styling expertise
Aurora, Illinois, United States · On-site
$15/hr–$16/hr
Overview: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Associate to join its Chicago Premium Outlet in Aurora, Illinois. As a Sales Associate at Marc Jacobs, you will drive sale…
Skills: Sales, Customer service, Clienteling, Styling expertise, Product knowledge
Livermore, California, United States · On-site
$17/hr–$18/hr
Overview: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Associate to join its Livermore location in Livermore, California. As a Sales Associate at Marc Jacobs, you will drive sal…
Skills: Sales, Customer service, Clienteling, Product knowledge, Styling expertise
Livermore, California, United States · On-site
$19/hr–$21/hr
Overview: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Supervisor to join its Livermore Outlet in Livermore, California. The Sales Supervisor will support Management with all as…
Skills: Sales leadership, Customer experience, Team development, KPI management, Styling expertise
Atlanta, Georgia, United States · On-site
Overview: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Associate to join its Lenox Square location in Atlanta, Georgia. As a Sales Associate at Marc Jacobs, you will drive sales…
Skills: Sales, Customer service, Clienteling, Styling expertise, Product knowledge
Houston, Texas, United States · On-site
Overview: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Associate to join its Houston Premium Outlet in Houston, Texas. As a Sales Associate at Marc Jacobs, you will drive sales …
Skills: Sales, Customer service, Clienteling, Product knowledge, Styling expertise
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The Sales Supervisor supports store management in driving sales, achieving KPIs, and maintaining operational standards. They are responsible for leading the sales floor, coaching the team, and delivering an exceptional customer experience.
Candidates must have at least 3 years of experience in retail or sales with a focus on customer service. Prior leadership experience is strongly preferred, along with excellent organizational and communication skills.
Overview:
Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Supervisor to join its Yorkdale location in Toronto, Ontario. The Sales Supervisor will support Management with all aspects of the store including day-to-day operations such as driving sales, providing exceptional customer experience, and coaching and developing the team. In partnership with Management, the Sales Supervisor supports with implementing and enforcing company policies & procedures, corporate directives and initiatives, and ensures store standards are maintained.
RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Consistently achieve or exceed individual & store sales and other commercial KPIs
Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships
Ensure the store is always guest ready - a place where clients feel comfortable, welcomed and free to be themselves
Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise, seasonal trends and product knowledge
Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience – all with the goal of driving repeat business
Demonstrate deep knowledge of Marc Jacobs Universe inclusive of product, Brand DNA and pillars
Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries
Foster a culture of collaboration and open communication with colleagues and management
Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management
Open and close the store according to Marc Jacobs procedure
Ensure both the sales floor and stockroom are well-organized
Adhere to all company policies and procedures
QUALIFICATIONS:
3+ years’ experience in retail, sales, or industry-adjacent role with a focus on customer service
Prior leadership experience strongly preferred
Experience in generating sales, building, and developing client relationships
Demonstrated verbal and written communication skills
Delivers Excellence - demonstrates passion and empathy for clients, anticipates and exceeds client expectations
Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs
Creative & Innovative - promotes curiosity, diversity and collaboration – is open to disruptive ideas
Excellent organizational, follow-up, and time management skills
Passion for the Marc Jacobs brand and product offering
Computer skills including operating a POS and navigating Microsoft Office suite
Must have flexibility to work a retail schedule including evenings, weekends and holidays
SALARY & BENEFITS/WHAT WE OFFER:
The compensation for this position ranges from $19 - $20 (hourly). The rate of pay offered will be dependent upon candidate’s relevant skills and experience. If applicable, we offer our employees a comprehensive benefits package including paid holidays, vacation time, sick and personal time, medical, dental and vision insurance, and 401k matching. We also offer discounts on travel, entertainment, and more through our partnership with PerkSpot. MJ employees also receive discounts on MJ products throughout the year, as well as access to discounts on other LVMH brands.
ABOUT MARC
Marc Jacobs is a leading force in fashion, known for pioneering designs and an irreverent spirit that celebrates the everyday and the extraordinary. The brand continues to make its Marc, staying rebellious, unpredictable, and original. Our work is built upon core brand pillars: unexpected, utilitarian, urban, unisex, and unique. New York City in design and spirit, our teams thrive on relentless authenticity, a commitment to standing out, and inclusivity for all.
Founded on the vision of celebrating uniqueness and being Perfect as You Are, Marc Jacobs International is committed to building an equitable and inclusive culture. We value diversity of thought, background, and experience, recognizing these as essential to our spirit of innovation and creativity. We believe that the best candidate may come from a less traditional background or meet the qualifications in different ways.
ADDITIONAL INFORMATION
This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
EEO STATEMENT
Marc Jacobs International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, sex, sexual orientation, gender identity or expression, age, veteran status, national origin, religion, disability, or any other characteristic protected by federal, state or local law.
Marc Jacobs International, founded in 1984, is a driving force in fashion celebrating the everyday and extraordinary.
For nearly 40 years, Marc Jacobs has been a driving force in fashion with his philosophy: pioneering designs, an irreverent spirit, the everyday and the extraordinary. Today, the brand continues to make its Marc as rebellious, unpredictable, and original. Our work is founded on our core brand pillars: unexpected, utilitarian, urban, unisex, and unique. NYC in design and spirit, our teams thrive off relentless authenticity, an openness to standing out, and inclusivity for all.
Offices: 72 Spring St, New York, New York City 10012, US
Marc Jacobs International, founded in 1984, is a driving force in fashion celebrating the everyday and extraordinary.
For nearly 40 years, Marc Jacobs has been a driving force in fashion with his philosophy: pioneering designs, an irreverent spirit, the everyday and the extraordinary. Today, the brand continues to make its Marc as rebellious, unpredictable, and original. Our work is founded on our core brand pillars: unexpected, utilitarian, urban, unisex, and unique. NYC in design and spirit, our teams thrive off relentless authenticity, an openness to standing out, and inclusivity for all.
Offices: 72 Spring St, New York, New York City 10012, US
