Oakbrook Terrace, Illinois, United States · On-site
$18/hr–$20/hr
Overview: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Supervisor to join its Oakbrook location in Oakbrook, Illinois. The Sales Supervisor will support Management with all aspe…
Skills: Sales Leadership, Customer Experience, KPI Management, Styling Expertise, Client Relationship Management
Mercedes, Texas, United States · On-site
Overview: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Supervisor to join its Rio Grande store in Mercedes, Texas. The Sales Supervisor will support Management with all aspects …
Skills: Sales Leadership, Customer Experience, KPI Management, Styling Expertise, Client Relationship Management
Clarksburg, West Virginia, United States · On-site
$18/hr–$21/hr
Overview: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Supervisor to join its Clarksburg Premium Outlet in Clarksburg, Maryland. The Sales Supervisor will support Management wit…
Skills: Sales Leadership, Customer Experience, Team Coaching, KPI Management, Styling Expertise
McLean, Virginia, United States · On-site
$19/hr–$23/hr
Overview: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Supervisor to join its Tysons Galleria location in Mclean, Virginia. The Sales Supervisor will support Management with all…
Skills: Sales Leadership, Customer Experience, KPI Management, Styling Expertise, Client Relationship Management
Houston, Texas, United States · On-site
Overview: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Supervisor to join its Houston Galleria location in Houston, Texas. The Sales Supervisor will support Management with all …
Skills: Sales Leadership, Customer Experience, KPI Management, Styling Expertise, Client Relationship Management
Pottstown, Pennsylvania, United States · On-site
Overview: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Associate to join its Philadelphia Premium Outlet location in Pottstown, Pennsylvania. As a Sales Associate at Marc Jacobs…
Skills: Clienteling, Sales Driving, Styling Expertise, Customer Service, Product Knowledge
Wrentham, Massachusetts, United States · On-site
Overview: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Supervisor to join its Wrentham Premium Outlet in Wrentham, Massachusetts. The Sales Supervisor will support Management wi…
Skills: Retail Sales, Team Leadership, Customer Experience, KPI Management, Styling Expertise
New York, New York, United States · On-site
$90k–$100k/yr
Overview: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Merchandising Operations Manager to join the Merchandising team based in its New York City (SoHo) headquarters. RESPONSIBILITIES…
Skills: Line Planning, Cross-functional Coordination, Retail Math, Inventory Management, Product Lifecycle Management
Wrentham, Massachusetts, United States · On-site
OVERVIEW: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Store Manager to lead its Wrentham in Wrentham, Massachusetts. The Store Manager partners with and supports the Sales Supervisor…
Skills: Retail Management, Sales Generation, People Development, Visual Merchandising, KPI Monitoring
Vancouver, British Columbia, Canada · On-site
$21/hr–$23/hr
Overview: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Supervisor to join its McArthurGlen Designer Outlet in Richmond, Vancouver. The Sales Supervisor will support Management w…
Skills: Sales Leadership, Customer Experience, KPI Management, Styling Expertise, Client Relationship Management
Deer Park, New York, United States · On-site
$16/hr–$17/hr
Overview: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Associate to join its Deer Park Tanger Outlet location in Deer Park, New York. As a Sales Associate at Marc Jacobs, you wi…
Skills: Clienteling, Sales, Customer Service, Styling Expertise, Product Knowledge
New York, New York, United States · On-site
$26/hr–$28/hr
OVERVIEW Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Merchandising Coordinator to join the Merchandising team based in its New York City (SoHo) headquarters. The Merchandising Coordi…
Skills: Merchandising, Assortment Planning, Market Research, Data Analysis, Microsoft Excel
New York, New York, United States · On-site
$23/hr–$25/hr
OVERVIEW Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Temporary Sample Coordinator to join the Merchandising team based in its New York City (SoHo) headquarters. RESPONSIBILITIESRespo…
Skills: Sample Management, Database Maintenance, Cross-functional Coordination, Showroom Organization, Market Photography
Cabazon, California, United States · On-site
$21/hr–$22/hr
Overview: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a sales Supervisor to join its Cabazon Outlet in Cabazon, California. The Sales Supervisor will support Management with all aspect…
Skills: Retail Sales, Team Leadership, Customer Experience, KPI Management, Styling Expertise
Halton Hills, Ontario, Canada · On-site
Overview: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Stock Associate to join its Toronto Premium Outlets in Halton Hills, Ontario. As Stock Associate, you will contribute to the sto…
Skills: Inventory Management, Shipping And Receiving, Visual Merchandising, POS Operation, Microsoft Office
Elizabeth, New Jersey, United States · On-site
$33/hr–$35/hr
OVERVIEW: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks an Assistant Store Manager to join its Jersey Gardens store in Elizabeth, New Jersey. The Assistant Store Manager partners with an…
Skills: Sales Generation, People Development, Retail Operations, Visual Merchandising, KPI Monitoring
Rosemont, Illinois, United States · On-site
$18/hr–$20/hr
Overview: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Supervisor to join its Rosemont store in Rosemont, IL. The Sales Supervisor will support Management with all aspects of th…
Skills: Retail Sales, Team Leadership, Customer Experience, KPI Management, Client Relationship Building
Texas City, Texas, United States · On-site
Overview: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Associate to join its Houston Tanger Outlet in Texas City, Texas. As a Sales Associate at Marc Jacobs, you will drive sale…
Skills: Clienteling, Sales, Customer Service, Styling Expertise, Product Knowledge
Halton Hills, Ontario, Canada · On-site
$17/hr–$18/hr
Overview: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Associate to join its Toronto Premium Outlet location in Halton Hills, Ontario. As a Sales Associate at Marc Jacobs, you w…
Skills: Clienteling, Sales, Customer Service, Styling Expertise, Product Knowledge
Halton Hills, Ontario, Canada · On-site
$17/hr–$18/hr
Overview: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Associate to join its Toronto Premium Outlet location in Halton Hills, Ontario. As a Sales Associate at Marc Jacobs, you w…
Skills: Clienteling, Sales Driving, Styling Expertise, Customer Service, Product Knowledge
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The Sales Supervisor supports store management in driving sales, ensuring an exceptional customer experience, and coaching the team. They are responsible for maintaining store standards, managing day-to-day operations, and achieving commercial KPIs.
Candidates need 3+ years of experience in retail or sales with a strong focus on customer service and preferred leadership experience. Proficiency in POS systems and Microsoft Office, along with flexibility to work retail schedules, is required.
Overview:
Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Supervisor to join its Oakbrook location in Oakbrook, Illinois. The Sales Supervisor will support Management with all aspects of the store including day-to-day operations such as driving sales, providing exceptional customer experience, and coaching and developing the team. In partnership with Management, the Sales Supervisor supports with implementing and enforcing company policies & procedures, corporate directives and initiatives, and ensures store standards are maintained.
RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Consistently achieve or exceed individual & store sales and other commercial KPIs
Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships
Ensure the store is always guest ready - a place where clients feel comfortable, welcomed and free to be themselves
Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise, seasonal trends and product knowledge
Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience – all with the goal of driving repeat business
Demonstrate deep knowledge of Marc Jacobs Universe inclusive of product, Brand DNA and pillars
Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries
Foster a culture of collaboration and open communication with colleagues and management
Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management
Open and close the store according to Marc Jacobs procedure
Ensure both the sales floor and stockroom are well-organized
Adhere to all company policies and procedures
QUALIFICATIONS:
3+ years’ experience in retail, sales, or industry-adjacent role with a focus on customer service
Prior leadership experience strongly preferred
Experience in generating sales, building, and developing client relationships
Demonstrated verbal and written communication skills
Delivers Excellence - demonstrates passion and empathy for clients, anticipates and exceeds client expectations
Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs
Creative & Innovative - promotes curiosity, diversity and collaboration – is open to disruptive ideas
Excellent organizational, follow-up, and time management skills
Passion for the Marc Jacobs brand and product offering
Computer skills including operating a POS and navigating Microsoft Office suite
Must have flexibility to work a retail schedule including evenings, weekends and holidays
SALARY & BENEFITS/WHAT WE OFFER:
The compensation for this position ranges from $18 - $20 (hourly). The rate of pay offered will be dependent upon candidate’s relevant skills and experience. If applicable, we offer our employees a comprehensive benefits package including paid holidays, vacation time, sick and personal time, medical, dental and vision insurance, and 401k matching. We also offer discounts on travel, entertainment, and more through our partnership with PerkSpot. MJ employees also receive discounts on MJ products throughout the year, as well as access to discounts on other LVMH brands.
ABOUT MARC
Marc Jacobs is a leading force in fashion, known for pioneering designs and an irreverent spirit that celebrates the everyday and the extraordinary. The brand continues to make its Marc, staying rebellious, unpredictable, and original. Our work is built upon core brand pillars: unexpected, utilitarian, urban, unisex, and unique. New York City in design and spirit, our teams thrive on relentless authenticity, a commitment to standing out, and inclusivity for all.
Founded on the vision of celebrating uniqueness and being Perfect as You Are, Marc Jacobs International is committed to building an equitable and inclusive culture. We value diversity of thought, background, and experience, recognizing these as essential to our spirit of innovation and creativity. We believe that the best candidate may come from a less traditional background or meet the qualifications in different ways.
ADDITIONAL INFORMATION
This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
EEO STATEMENT
Marc Jacobs International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, sex, sexual orientation, gender identity or expression, age, veteran status, national origin, religion, disability, or any other characteristic protected by federal, state or local law.
Marc Jacobs International, founded in 1984, is a driving force in fashion celebrating the everyday and extraordinary.
For nearly 40 years, Marc Jacobs has been a driving force in fashion with his philosophy: pioneering designs, an irreverent spirit, the everyday and the extraordinary. Today, the brand continues to make its Marc as rebellious, unpredictable, and original. Our work is founded on our core brand pillars: unexpected, utilitarian, urban, unisex, and unique. NYC in design and spirit, our teams thrive off relentless authenticity, an openness to standing out, and inclusivity for all.
Offices: 72 Spring St, New York, New York City 10012, US
Marc Jacobs International, founded in 1984, is a driving force in fashion celebrating the everyday and extraordinary.
For nearly 40 years, Marc Jacobs has been a driving force in fashion with his philosophy: pioneering designs, an irreverent spirit, the everyday and the extraordinary. Today, the brand continues to make its Marc as rebellious, unpredictable, and original. Our work is founded on our core brand pillars: unexpected, utilitarian, urban, unisex, and unique. NYC in design and spirit, our teams thrive off relentless authenticity, an openness to standing out, and inclusivity for all.
Offices: 72 Spring St, New York, New York City 10012, US
