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Full-time
bachelor degree, professional certificate
Posted 49d ago
~40 hrs/week
Responsibilities
The Senior VoIP Engineer provides Tier III/IV support for Unified Communications and VoIP infrastructure within a large Medical Treatment Facility. Responsibilities include the design, deployment, and maintenance of enterprise-class telephony systems while ensuring compliance with DoD security standards.
Requirements
Candidates must be US Citizens or Permanent Residents with a Bachelor's degree and at least six years of progressive VoIP experience. Required certifications include IAT II (e.g., Security+) and a Tier 3 federal background investigation.
Full job description
Citizenship Requirements: US Citizenship or Permanent Resident (Green Card Holder)
Location: San Antonio, TX (On-site)
Federal Background Investigation Required: Tier 3 (T3)
IT Security Designation: ADP/IT II
Relevant Experience: Six (6) years of progressive experience demonstrating the required proficiency.
IA Technical/Management Designation: IAT II and CE
Certifications Required (at least one of the following IAT II certifications is required):
CCNA – Security
SSCP
CySA+
Security+ CE
GICSP
GSEC
Preferred Certifications (at least one of the following):
CCNP Collaboration
CCIE Collaboration
CCNA Voice
CCVP
Role Summary:
The Senior VoIP Engineer provides Tier III/IV level support for the Unified Communications (UC) and VoIP infrastructure. This role is responsible for the design, deployment, configuration, maintenance, and troubleshooting of enterprise-class VoIP systems providing telephony, automated call trees, overhead paging, 911 services, and SIP Trunk integration with other critical systems across multiple buildings composing a large Medical Treatment Facility (MTF). The engineer ensures all voice communications systems adhere to Department of Defense (DoD) Security Technical Implementation Guides (STIGS) and maintain high availability to support critical communication requirements in a Level 1 trauma center serving the city of San Antonio, and Military patients and families.
Specific Duties:
System Engineering & Design: Architect and engineer enterprise VoIP and Unified Communications solutions (e.g., Cisco Unified Communication Manager (CUCM), Cisco Unified Contact Center Express (UCCX), voice gateways, analog gateways for the MTF phone system. Design complex dial plans, partitions, Calling Search Spaces (CSS), translation patterns, and route patterns.
Implementation and Migration: Lead site surveys, capacity planning, end user requirement analysis, and the physical/logical deployment of VoIP hardware and software. Migrate legacy TDM/PBX systems to modern VoIP architecture.
Operations and Maintenance: Perform routine patching, upgrades, and configuration modifications on Cisco Unified Border Element (CUBE), SIP Trunks, H.323/MGCP Gateways, session border controllers (SBCssss), Survivable Remote Site Telephony (SRST), and network configurations (QoS, trunking, Vlans, interfaces, 802.1X) to ensure continuous service availability. Configure, and optimize complex dial plans, partitions, Calling Search Spaces (CSS), translation patterns, and route patterns. Manage DID ranges, E.164 global dial plans, and emergency routing protocols. Maintain device pools, region parameters, and codec preferences.
Troubleshoot and Support: Serve as a primary escalation point for complex voice network issues. Analyze packet captures and SIP signaling to resolve jitter, latency, and call routing failures. Analyze performance on the network for non-VoIP related traffic as required.
Security & Compliance: Plan and execute major system upgrades, patches, firmware updates, and database replication health checks across the publisher and subscriber nodes. Implement DoD STIGSs for all voice network appliances and network equipment. Support Risk Management Framework (RMF) accreditation efforts by providing necessary diagrams and artifacts.
Documentation & Mentorship: Maintain accurate network topology diagrams, standard operating procedures (SOPs), and dial plan documentation. Make available to other VoIP support staff and mentor less experienced staff to build a strong team.
About Us: A1FED is a leading provider of financial consulting, data analytics, cloud, agile software development, cyber security, and disaster recovery solutions. We support these core capabilities with full lifecycle IT services and training—to help our customers meet critical goals for pivotal missions.
Bridging the gap between Business and IT. We bring business and IT experts to provide quality solutions to our clients
Industry
IT Services and IT Consulting
Company size
11-50 employees
Founded
2013
Headquarters
McLean, VA
LinkedIn followers
1,665
A1FED brings the expertise in understanding the requirements and the customer data and delivering quality software to our clients. From information technology (IT) strategy, application architecture and design, implementation of quality software using Agile, Test Driven Development, Behavior Driven Development, and Integrated DevOps – we believe in building and cultivating strong partnerships with our business and IT customers.
Offices: 1640 Boro Place, #400, McLean, VA 221022, US