Westlake, Ohio, United States · Hybrid
The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call channels. Agents balance efficiency with a warm client experience while identifying opportunities for cross-sell and ret…
Skills: Analytical Ability, Multi-tasking, Written Communication, Problem-solving, CRM Proficiency
Chandler, Arizona, United States · Hybrid
$77k–$133k/yr
About this role: Wells Fargo is seeking a Senior Learning & Development Consultant to support the Global Technology Organization. This role partners with technology leaders and HR to consult, design, and deliver skills‑b…
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San Antonio, Texas, United States · On-site
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Skills: Operational Management, Staff Supervision, Patient Experience Optimization, Financial Performance Monitoring, Healthcare Compliance
San Antonio, Texas, United States · On-site
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Skills: Operational Management, Clinical Leadership, Patient Experience, Financial Performance, Staff Supervision
San Antonio, Texas, United States · Hybrid
$40/hr–$43/hr
Overview Dental Hygiene Instructor - Full Time San Antonio Campus $40-43/hr The instructor’s primary responsibilities are to provide active and effective learning for students in all applicable educational settings, act …
Skills: Curriculum Development, Student Assessment, Clinical Instruction, Classroom Management, Dental Hygiene
San Antonio, Texas, United States · On-site
Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our c…
Skills: Cash Handling, Customer Service, Transaction Processing, Active Listening, Risk Management
San Antonio, Texas, United States · On-site
$17/hr–$21/hr
Salary Range $17.05 - $21.32* Job Description: WHO WE ARE: A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading …
Skills: Styling, Fashion Retail, Google Suite, POS Operations, Client Relationship Management
San Antonio, Texas, United States · On-site
$16/hr–$24/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Prescription Fulfillment, Patient Care, Inventory Management, Immunization Support, Customer Service
San Antonio, Texas, United States · On-site
Job DetailsJob Location: Blue Skies West - San Antonio, TX 78245Position Type: Full TimeJob Shift: DayJoin Our Team at Blue Skies of Texas Senior Living Community! Become a part of our independent living experience. At B…
Skills: Environmental Services Management, Housekeeping Operations, Staff Supervision, Customer Service, Safety Compliance
San Antonio, Texas, United States · On-site
Company: Compassus Position Summary The Hospice Physician Account Executive is responsible for growing Compassus' hospice admissions within a defined Book of Business of physician practices to help more patients and fami…
Skills: Outside Sales, Account Management, Cold Calling, CRM Proficiency, Consultative Selling
Austin, Texas, United States · On-site
Whether you’re a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and…
Skills: Estimating, Budget Management, Staffing, Performance Evaluations, Contract Negotiation
San Antonio, Texas, United States · On-site
Job Description Time Type: Full time Role Details: Time Type: Full Time Starting Pay: $23 / HR Job Location: 1654 S. General McMullen Drive, San Antonio, TX 78237 Job Summary: The delivery driver will transfer products, …
Skills: CDL Class A, Safe Driving, Route Planning, Forklift Operation, Customer Service
San Antonio, Texas, United States · On-site
SWBC is seeking a talented individual to be responsible for assisting with employee engagement, building related events and expense reports and supporting administrative tasks. Why you'll love this role: In this role, yo…
Skills: Employee Engagement, Event Planning, Administrative Support, Expense Reporting, Microsoft Word
San Antonio, Texas, United States · On-site
It's a great feeling to work for a company that does so much good for others around the world! Academic Req: Required – Registered nurse license; Preferred – Bachelor’s of Science in Nursing Certifications: Good standing…
Skills: Triage Services, Medical Documentation, Patient Assessment, Medication Administration, Pediatric Nursing
San Antonio, Texas, United States · On-site
SOUS CHEF POSITION: Sous Chef DEPARTMENT: Food & Beverage REPORTS TO: Executive Chef & Director of Food & Beverage FLSA STATUS: Salaried, Exempt SUMMARY Legends Global, the leader in privately managed public assembly fac…
Skills: Culinary Management, Food Production, Budgeting, Inventory Control, Staff Training
San Antonio, Texas, United States · On-site
Your Impact at Lowe's As a Lowe's cashier, you'll ensure every customer exits Lowe's on a high note. Your work helps our stores positively serve our customers and communities by providing a quick, friendly checkout exper…
Skills: Cash Handling, Customer Service, Point Of Sale (POS), Basic Arithmetic, Computer Literacy
San Antonio, Texas, United States · On-site
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following: Assist with store functions and day-t…
Skills: Store Operations, Customer Service, Team Development, Inventory Management, Opening and Closing Procedures
San Antonio, Texas, United States · On-site
Sleep Number® is the leader in personalized sleep wellness. Backed by almost 40 years of innovation, Sleep Number has helped more than 16 million people achieve their best sleep. We are guided by our purpose – improving …
Skills: Driving, Heavy Lifting, Customer Service, Communication, Product Demonstration
San Antonio, Texas, United States · On-site
Your Impact at Lowe's As a Lowe's cashier, you'll ensure every customer exits Lowe's on a high note. Your work helps our stores positively serve our customers and communities by providing a quick, friendly checkout exper…
Skills: Cash Handling, Customer Service, Point of Sale (POS), Basic Arithmetic, Computer Literacy
San Antonio, Texas, United States · On-site
Current employees and contingent workers click here to apply and search by the Job Posting Title. Clear Channel Outdoor Job Summary: Clear Channel Outdoor is seeking an experienced Salesforce Administrator to join a smal…
Skills: Salesforce Administration, Sales Cloud, Data Loader, SOQL, Sandbox Management
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Deliver front-line support via inbound calls, chat, and email while managing policy changes and audits across multiple carriers. Provide mentorship and coaching to L1-L2 agents to improve workflow best practices and documentation.
Requires a Texas P&C license and 1-2 years of experience in insurance service or a related field. Must possess strong attention to detail and proficiency in CRM systems, with bilingual English/Spanish skills being a plus.
The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call channels. Agents balance efficiency with a warm client experience while identifying opportunities for cross-sell and retention. This hybrid role blends communication, product expertise, and sales support across multiple lines of business.
This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat/ text interactions. You’ll manage policy changes, process updates, and conduct quality checks on complex cases. Success requires strong analytical ability, communication precision, and adherence to compliance and carrier guidelines. You’ll also provide peer coaching and documentation feedback to support the growth of L1 agents.
Job Responsibilities:
Resolve moderate-to-complex inquiries via email/chat.
Execute policy endorsements and audits accurately across carriers.
Ensure compliance with state regulations and carrier SLAs.
Document cases with precision in Salesforce and carrier systems.
Mentor and train L1-L2 agents on workflow best practices.
Contribute to continuous improvement through feedback and SOP refinement.
Essential Job Functions
Manage 5–10 state licenses and navigate top 20 carriers consistently (up to 150 carrier systems)
Demonstrate deep understanding in all lines of business Goosehead operates within
Maintain quality standards of 98%+ accuracy and timeliness.
Proactively identify and communicate service trends or recurring issues.
Skills Required
Strong analytical and multi-tasking ability.
Excellent written communication and problem-solving skills.
Proficiency in carrier and CRM systems.
Demonstrated coaching and peer training ability.
Qualifications
Texas P&C license (required).
1–2 years in insurance service or related field.
Proven performance in non-call support roles.
Commitment to accuracy and service excellence
High school diploma or equivalent
Strong attention to detail and communication skills
Bilingual (English/ Spanish) is a plus
Equal Employment Opportunity
Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.
Goosehead Insurance is an independent personal lines insurance company serving the continental United States. We take pride in providing the power of choice to our clients for all their insurance needs. We shop among 200+ insurance companies to find the best policies at the best rates, giving our clients options no ordinary agency can.
Offices: 1500 Solana Blvd, 4500, Westlake, Texas 76262, US · Granite Tower at 290, 13430 Northwest Freeway, Suite 400, Houston, Texas 77040, US · 3755 Capital of Texas Hwy South, Suite 210, Austin, Texas 78704, US · 1330 Lake Robbins Dr, Suite 350, The Woodlands, Texas 77380, US · 612 Executive Dr, Willowbrook, Illinois 60527, US
