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$20/hr–$25/hr
Full-time
high school
Health Insurance, Dental Insurance, Vision Insurance, 401(k), Paid Time Off
Posted 29d ago
~40 hrs/week
Responsibilities
Provide professional client support via email and chat while documenting case details and redirecting claims. Ensure high accuracy and speed in casework to meet service-level benchmarks and enhance client experience.
Requirements
Requires a high school diploma or equivalent and eligibility to work in the United States. Preferred candidates have experience in customer service, insurance, or financial services and may be bilingual in Spanish.
Full job description
About the Role
Join a fast-growing, multi-carrier insurance service team supporting clients across 46 states and 10+ lines of business. As an Insurance Support Associate, you'll play a key role in delivering warm, professional support to our clients. You'll handle email and chat inquiries, ensuring every interaction reflects our commitment to client satisfaction. You'll also document updates and redirect claims as needed. This entry-level role is designed to build foundational knowledge and prepare you for a long-term career in insurance operations. You’ll have the opportunity to advance quickly through clearly defined levels, gaining new responsibilities, skills, and rewards at each stage. Our environment means high achievers can see tangible career growth in a short time.
Key Responsibilities
Deliver warm, professional support via email.
Identify and document key case details, resolving or redirecting issues efficiently.
Maintain accurate records and follow through on client needs.
Collaborate with internal teams to ensure seamless client service.
Unwavering delivery of meeting or exceeding defined accuracy and turnaround benchmarks, ensuring casework is completed with precision and speed in alignment with service-level expectations.
Placing the client first in all interactions – obsession with client experience.
Basic Qualifications
High school diploma or equivalent.
Strong attention to detail and written communication skills.
Eligibility to work in the United States.
Preferred Qualifications
Strong written communication skills.
Ability to stay focused and adapt in a fast-paced environment.
Demonstrated accountability and follow-through.
Eagerness to learn and grow from feedback.
Prior experience in customer service, insurance, or financial services.
Familiarity with home and auto insurance products.
Bilingual (Spanish/English) is a plus.
Compensation
Hourly Rate: $20–$25/hour.
Benefits: Comprehensive health, dental, vision, 401(k), paid time off.
Career Path & Growth Opportunities
Career Growth: Within your first year, you’ll have the opportunity to advance into roles that offer commission and performance-based bonuses, allowing you to significantly increase your earning potential as you grow and succeed.
Entrepreneurial Opportunity: Whether you’re in a corporate or agency role, you’ll have the autonomy to build your own success with the support of a national brand.
Why Join Us?
Structured career development with clear progression paths.
Industry-aligned training and certifications.
Opportunity to work with top carriers in a dynamic, multi-state environment.
Equal Employment Opportunity
Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.
Goosehead Insurance is an independent personal lines insurance company serving the continental United States. We take pride in providing the power of choice to our clients for all their insurance needs. We shop among 200+ insurance companies to find the best policies at the best rates, giving our clients options no ordinary agency can.
Offices: 1500 Solana Blvd, 4500, Westlake, Texas 76262, US · Granite Tower at 290, 13430 Northwest Freeway, Suite 400, Houston, Texas 77040, US · 3755 Capital of Texas Hwy South, Suite 210, Austin, Texas 78704, US · 1330 Lake Robbins Dr, Suite 350, The Woodlands, Texas 77380, US · 612 Executive Dr, Willowbrook, Illinois 60527, US
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