Pittsburgh, Pennsylvania, United States · On-site
At OTH Hotels Resorts, our team is our number one asset. We strive to create a safe, positive, uplifting work environment for all and a culture that ignites a long-term career passion for hospitality and service. Our sha…
Skills: Customer Service, Guest Engagement, Communication, Interpersonal Abilities, Problem-solving
Pittsburgh, Pennsylvania, United States · On-site
$18/hr–$18/hr
Omni William Penn Hotel Since 1916, the Omni William Penn Hotel has been a landmark of elegance in downtown Pittsburgh. Over the years, we’ve welcomed movie stars, politicians, world leaders, professional athletes,…
Skills: Cleaning, Sanitization, Time Management, Attention To Detail, Teamwork
Pittsburgh, Pennsylvania, United States · On-site
$18/hr–$20/hr
Omni William Penn Hotel Since 1916, the Omni William Penn Hotel has been a landmark of elegance in downtown Pittsburgh. Over the years, we’ve welcomed movie stars, politicians, world leaders, professional athletes,…
Skills: Line Cooking, Food Quality Control, Consistency, Station Management, Menu Knowledge
Pittsburgh, Pennsylvania, United States · On-site
$16/hr–$18/hr
Omni William Penn Hotel Since 1916, the Omni William Penn Hotel has been a landmark of elegance in downtown Pittsburgh. Over the years, we’ve welcomed movie stars, politicians, world leaders, professional athletes,…
Skills: Laundry Operations, Machine Operation, Linen Management, Industrial Cleaning, Time Management
Pittsburgh, Pennsylvania, United States · Hybrid
$104k–$180k/yr
Senior Vice President, POM Product Management We’re seeking a future team member for the role of Senior Vice President, POM Product Management to join our Corporate Trust – Escrow, Specialty, and Public Finance team. Thi…
Skills: Product Management, Strategic Roadmapping, Agile Methodologies, Cross-functional Leadership, Financial Services
Pittsburgh, Pennsylvania, United States · Hybrid
Description numo (www.numo.com) is an innovative platform supporting card-linked offers (CLO) that puts money directly into the pockets of consumers. The market is large ($15B) and rapidly growing (20% per year). With ou…
Skills: Procurement, Third-party Onboarding, Client Onboarding, Business Continuity, Budgeting
Pittsburgh, Pennsylvania, United States · Remote OK
About Us Are you ready to build the future of supply chain? At Gather AI, we’re not just creating software; we’re pioneering a new era of warehouse intelligence. We’ve developed a groundbreaking, vision-powered platform …
Skills: UX Design, User Research, Figma, Prototyping, AI Tool Integration
Pittsburgh, Pennsylvania, United States · Remote OK
Ready to make an impact? Join ERM and help shape the future of energy infrastructure while advancing your career with a global sustainability leader. Why This Role Matters Energy infrastructure is evolving rapidly, and t…
Skills: Environmental Permitting, Regulatory Compliance, Technical Writing, GIS Map Interpretation, FERC Processes
Pittsburgh, Pennsylvania, United States · On-site
Job DetailsJob Location: Headquarters - Pittsburgh, PA 15238Position Type: Full TimeJob Shift: DayPOSITION SUMMARY The position of Executive Administrative Assistant to the Chief Clinical Officer for the Center for Organ…
Skills: Executive Support, Calendar Management, Travel Coordination, Meeting Minutes, Project Management
Pittsburgh, Pennsylvania, United States · On-site
$50k–$74k/yr
About Us Larson Design Group (LDG) is an award-winning, employee-owned Architecture, Engineering, and Consulting Firm. Guided by our core values, we’re expanding our team, opening new offices, and adding new offerings to…
Skills: AutoCAD Civil 3D, Hydrologic and Hydraulic Software, Microsoft Office Suite, Stormwater Management, Water/Wastewater Design
Pittsburgh, Pennsylvania, United States · Hybrid
$68k–$68k/yr
The ACLU-PA invites third-year law students and recent law school graduates who are eligible to apply for a two-year fellowship at the ACLU-PA. This position would be for 12-24 months, depending on the length of fellowsh…
Skills: Legal Research, Litigation, Policy Advocacy, Legal Writing, Fact-gathering
Pittsburgh, Pennsylvania, United States · On-site
$16/hr–$20/hr
P.F. Chang's Pay Range (based on experience): $16.00 - $20.00 / hour Benefits we offer for this position: All team members: Competitive pay Flexible scheduling Paid on the job training Opportunities for advancement – we …
Skills: Multi-tasking, Customer Service, Communication, Time Management, Teamwork
Pittsburgh, Pennsylvania, United States · On-site
$17/hr–$21/hr
P.F. Chang's Pay Range (based on experience): $17.00 - $21.00 / hour Benefits we offer for this position: All team members: Competitive pay Flexible scheduling Paid on the job training Opportunities for advancement – we …
Skills: Food Preparation, Cooking, Kitchen Sanitation, Food Safety, Multi-tasking
Pittsburgh, Pennsylvania, United States · On-site
Carnegie Mellon University's Facilities Management Services (FMS) department is searching for an HVAC Mechanic I or HVAC Mechanic II to join our team! In this role, you will perform work such as maintaining, repairing, a…
Skills: HVAC Maintenance, Troubleshooting, Refrigeration Repair, Building Automation Systems, Blueprint Reading
Pittsburgh, Pennsylvania, United States · On-site
$46k–$50k/yr
United Way of Southwestern Pennsylvania Pittsburgh Office The Corporate Engagement Manager is accountable for achieving fundraising goals within a portfolio of corporate campaign accounts and responsible for contributing…
Skills: Fundraising, Relationship Management, Corporate Campaign Strategy, Revenue Growth, Account Management
Pittsburgh, Pennsylvania, United States · Hybrid
At Williams, we’re powering a cleaner, more connected future, and that starts with you. Here, your work fuels communities, drives innovation, and helps deliver reliable energy the world depends on. Join a Fortune 500 tea…
Skills: Project Management, Power Infrastructure, Engineering Standards, Budget Management, Risk Mitigation
Pittsburgh, Pennsylvania, United States · On-site
Job Description Serving others prepares you to lead others. As a Server on our team, you’ll master the art of creating an awesome customer experience. You’ll be responsible for taking orders, serving food and drinks, and…
Skills: Customer Service, Communication, Interpersonal Skills, Food Safety, Order Taking
Pittsburgh, Pennsylvania, United States · On-site
$15/hr–$18/hr
P.F. Chang's Pay Range (based on experience): $15.00 - $18.00 / hour Benefits we offer for this position: All team members: Competitive pay Flexible scheduling Paid on the job training Opportunities for advancement – we …
Skills: Industrial Dishwasher Operation, Sanitization, Kitchen Maintenance, Customer Service, Multi-tasking
Pittsburgh, Pennsylvania, United States · On-site
$13/hr–$17/hr
Job ResponsibilitiesAssist the marketing team in developing and maintaining local client relationships to build up brand image.Take full ownership of WeChat community operations, including user acquisition & lead generat…
Skills: Mandarin Speaking, Community Operation, Content Editing, Event Planning, Customer Acquisition
Pittsburgh, Pennsylvania, United States · On-site
$45k–$52k/yr
Summary The Care Manager, Retention is responsible for developing and maintaining relationships with clients and caregivers to ensure retention, compliance, and quality-of-care. This role will manage long-term client rel…
Skills: Case Management, Relationship Management, Employee Supervision, Compliance Monitoring, Problem Solving
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The Guest Service Agent manages check-in and check-out procedures, handles reservations, and responds to guest inquiries to ensure a seamless experience. They also coordinate with housekeeping and maintenance while managing billing and payments accurately.
A high school diploma is required, and previous hospitality experience or a hospitality degree is preferred. Candidates must be able to work a flexible schedule including weekends and holidays and meet physical requirements for standing and lifting.
At OTH Hotels Resorts, our team is our number one asset. We strive to create a safe, positive, uplifting work environment for all and a culture that ignites a long-term career passion for hospitality and service. Our shared purpose is to be the Heart of Hospitality in the lives of our team members, guests, owners, partners, and communities.
|
Job Title |
Guest Service Agent |
Location |
Property |
|
Department |
Rooms |
Property, if applicable |
Property Specific |
|
FLSA |
Non-Exempt |
Direct Supervisor |
Front Office Manager |
The Guest Service Agent serves as the first point of contact for hotel guests, delivering exceptional customer service and ensuring a seamless and welcoming guest experience. This role is responsible for managing check-in and check-out procedures, handling reservations, responding to guest inquiries, and supporting front office operations while maintaining a professional and friendly demeanor at all times.
This position operates in a fast-paced, guest-facing hotel front office environment requiring frequent standing, direct guest interaction, and the ability to manage multiple tasks simultaneously. The role involves shift-based scheduling, including evenings, weekends, and holidays. Success in this role requires strong communication skills, attention to detail, and a consistent focus on delivering outstanding guest service in a dynamic hospitality environment.
Education: High school diploma or equivalent required; hospitality degree preferred.
Experience: Previous customer service or hospitality experience preferred.
Travel required: No travel required; position is fully property-based.
Skills and Abilities:
Certifications: None required (hospitality certifications preferred).
This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.
We may use artificial intelligence (AI) tools to assist in evaluating applications, including screening and ranking candidates based on job-related qualifications. These tools support, but do not replace, human decision-making. All final hiring decisions are made by our recruitment team.
The Heart of Hospitality
Our Town Hospitality manages a diverse portfolio of upscale and upper-upscale independent, lifestyle, soft-branded, and branded hotel properties across the United States. Our leadership team of experienced, industry-best hospitality professionals excels at implementing operational efficiencies, nurturing a thoughtful employee culture, and offering warm, unforgettable guest service that turns moments into memories for our guests and yields positive outcomes for our owners and team members alike.
Offices: 306 S Henry St, Suite 200, Williamsburg, Virginia 23185, US
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