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$14/hr–$15/hr
Full-time
high school
Medical insurance, Dental insurance, Vision insurance, Life insurance, Paid holidays, Vacation time
Posted 6h ago
~40 hrs/week
Responsibilities
The Customer Support Clerk will provide in-person and phone assistance to taxpayers regarding account inquiries and payments. Additionally, the role involves processing tax forms and performing account reconciliations to ensure accuracy.
Requirements
Candidates must possess a high school diploma or equivalent and demonstrate strong interpersonal and computer skills. The ability to handle difficult customer interactions professionally and maintain high attention to detail is essential.
Full job description
Description
For 90 years, Berkheimer Tax Innovations has supported communities across Pennsylvania through reliable tax collection and related services. Serving more than 2,600 clients statewide, we’re proud to be the state’s largest tax collector.
We are currently seeking a Customer Support Clerk to join our team in our Bangor, PA office. This is an excellent opportunity for someone looking to build a career in customer service, administration, or tax support, with paid training and hands-on support!
WHAT YOU'LL DO:
As a Customer Support Clerk, you will serve as a point of contact for taxpayers and clients! Responsibilities include, but are not limited to:
In-Person Assistance: Provide face-to-face support by answering questions, assisting with account-related concerns, and helping ensure accounts remain accurate and in good standing.
Phone Support: Answer incoming phone calls, responding to questions and providing assistance related to tax accounts, payments, and general inquiries.
Tax Form Processing: Process tax forms accurately and post payments to the appropriate accounts.
Account Maintenance: Assist with reviewing, reconciling, and updating accounts based on information received from taxpayers, employers, clients, and other sources.
DETAILS + WORK ENVIRONMENT:
Start date: ASAP!
Full-time schedule: Monday - Friday, 8:00 am - 4:00 pm
Location: On-site in our Allentown, PA office
Initial training: ~6 months fully in office
Flexibility: After initial training, the role transitions to hybrid (office/home), however, additional in-office training rotations will be required (6-8 weeks at a time)
PAY + BENEFITS:
Pay Rate: $14.00 - $15.00/hour
Monthly incentive opportunities
Medical, Dental, Vision & Life Insurance
Paid Holidays, Vacation, Sick, and Personal Time
Wellness Program including physical, emotional, and financial wellness
401(k) with Profit Sharing
Employee Assistance Program
Voluntary Benefit Plans
FSA & HSA Options
Travel Insurance
Business casual work environment
Requirements
The successful candidate has strong interpersonal skills, a positive, team-oriented attitude, and has the ability to manage multiple responsibilities while meeting productivity standards.
High School Diploma or equivalent
0 - 6 months related experience and/or training
Bilingual (English/Spanish) is strongly preferred, but not required
Basic computer and keyboarding skills, with ability to learn multiple tax systems and databases
Ability to handle difficult customer interactions professionally
Strong attention to detail and accuracy
Strong problem-solving skills
Ability to sit for extended periods while performing duties
ABOUT BERKHEIMER TAX INNOVATIONS
While our advanced systems set the standard in the industry, we know that true success comes from our people—their dedication, teamwork, and commitment to excellence. At Berkheimer, you’ll be part of a team where innovation meets personal service, and where your contributions have a direct impact on communities across the Commonwealth. Check out our real world results at hab-inc.com. Berkheimer Tax Innovations is an equal opportunity employer and E-Verify employer. All positions require a successful reference check, criminal background check and drug screen.
Digital Tax Solutions -- Pennsylvania's Leader in Local Tax Collection & Administration
Industry
Financial Services
Company size
201-500 employees
Founded
1936
Headquarters
Bangor, PA
LinkedIn followers
1,319
Berkheimer pioneered tax collection automation in 1936 and its legacy continues to shine as a leader in tax collection and related services. Through that time, we have maintained constant growth, and we are currently the largest collector in Pennsylvania. Berkheimer is recognized as the leading collector by CPA organizations, DCED, and other collectors throughout the state.
Every year, as part of our ongoing evolution, Berkheimer re-invests significant resources into software, technology, and overall process improvement. It’s due to our long history as a technology pioneer in tax collection, that Berkheimer has the best methodologies and systems in the industry. It’s our systems and methodologies that are the benchmark by which the DCED established their Best Practice guidelines. Berkheimer is the Gold Standard.
With Berkheimer, you literally have two companies in one… One focused directly on tax collection and service, while another focused on technology. Because Berkheimer OneSource provides technology solutions to a wide range of companies in both the private and public sectors, we can employ levels of technology unmatched by any other collector. Our customers enjoy the benefits of technologies that we could not justify for tax collection alone. This means your collections are FASTER and more ACCURATE than any other collector.
We encourage you to come take a tour of our facilities and see what we have to offer!