Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of …
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Full-time
high school, bachelor degree
Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Short-Term Disability, Voluntary Long-Term Disability
Posted 52d ago
~40 hrs/week
Responsibilities
Manage a small team of Test Administrators while overseeing the daily operations and security of the testing center. Balance administrative leadership tasks with direct test administration duties, including examinee check-ins and environment monitoring.
Requirements
Requires a high school diploma and a preference for a bachelor's degree or equivalent business experience. Candidates should have customer service experience and the ability to work flexible shifts, including Saturdays.
Full job description
Pearson VUE ( www.pearsonvue.com ) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world.
Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries,where we validate the skills and knowledge of millions of individuals every year.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
Pearson VUE offers a great environment to start or grow your career,we are now hiring for a Test Center Manager to join our team based in Orlando, FL.
• Paid holidays, vacation, sick and personal days per the NCS Pearson policies.
• 401(k) Retirement Plan with employer match.
• Employee Stock Purchase Plan (bi-annual enrollment).
• Tuition Reimbursement.
• Company-paid life insurance and business travel insurance benefits.
Responsibilities
Expand your career at Pearson VUE in our entry level Test Center Manager position forour Orlando, FL location. You will utilize your communication and customer skills with externalcustomers while also working to select new Test Administrators, provide job coaching, and fair performance appraisals to current employees.
Schedule Requirements
Our ideal candidate demonstrates flexibility and teamwork.
This position is benefit eligible.
Ability to work 35- 40hours per week with an expectation to work more hours as needed.Employees must be available to work various shifts between the hours of 7 am to 8 pm, variousshifts as scheduled, any day Monday through Saturday.
Paid holidays, vacation, sick and personal days per the NCS Pearson policies.
401(k) Retirement Plan with employer match.
Employee Stock Purchase Plan (bi-annual enrollment).
Tuition Reimbursement.
Company-paid life insurance and business travel insurance benefits.
Starting pay is $21.00 per hour.
60% of daily tasks are Test Administrator responsibilities:
Arrive on time for all scheduled shifts.
Performs on-time site opening and closing procedures.
Understands all testing procedures.
Checks in examinees, verifies identification, and explains the exam process.
Monitors examinees while testing.
Maintains a secure testing environment.
Communicates with internal technical support to investigate and fix technical issues.
Strictly adheres to company policies using careful judgment.
Responsible for maintaining a professional and clean testing center with light housekeeping duties.
Other duties as assigned.
40% of daily tasks are Test Center Manager responsibilities:
The Test Center Manager is the onsite manager of a small team of Test Administrator employees.
Site staffing/hiring/retention/conflict resolution/scheduling.
Trains, develops, and coaches staff.
First contact for facility issues.
Ability to multi-task.
Minimum of one year customer service experience preferred.
One year supervision experience in customer service preferred.
High school diploma or equivalent is required.
Bachelor's degree or equivalent businessexperience preferred.
Team leading and training skills, and exposure to a testing environment are stronglypreferred.
Strong communication and customer service skills are a must, delivered with focusedattentiveness and moderate interaction.
Must be flexible in work hours and days.
Ability to complete all tasks in a timely and efficient manner and handle a reasonableamount of stress.
Intermediate experience in Microsoft Office Suite, Windows applications, Internet, andemail.
Ability to operate a computer and telephone.
Must be able to work in a quiet, focused environment and hear words spoken in softvoices.
Ability to lift up to 20 lbs on occasion.
Must have the ability to stand for extended periodsof time while escorting candidates back and forth, up to 50-100 times per scheduled shift,to and from the testing room.
Must have the ability to sit for long periods of time.
Must beable to bend, stoop, and lift from a stooped position.
Must be able to see small details at a distance.
Ability to see names clearly on ID cardsand the computer screen.
Our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. That’s why our c. 20,000 Pearson employees are committed to creating vibrant and enriching learning experiences designed for real-life impact. We are the world’s leading learning company, serving customers in nearly 200 countries with digital content, assessments, qualifications, and data. For us, learning isn’t just what we do. It's who we are.
Offices: 80 Strand, London, WC2R 0RL, GB · 221 River St, Hoboken, NJ 07030, US · 26 Prince Andrew Pl, Toronto, ON M3C 2H4, CA · 2510 N Dodge St, Iowa City, IA 52245, US · 5715 W Old Shakopee Rd, Minneapolis, MN 55437, US
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