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Full-time
bachelor degree
Medical, Dental, Vision, Life insurance, Disability coverage, 401(k)
Posted 3d ago
Apply by Aug 4
~40 hrs/week
Responsibilities
The Account Manager serves as the primary day-to-day contact for clients, managing service requests and resolving issues. They are responsible for executing client lifecycle deliverables, supporting renewal strategies, and ensuring compliance with regulatory requirements.
Requirements
Candidates must have a Bachelor's degree or equivalent experience and 2–4 years in a client-facing account management role. An active Life & Health License is required, along with strong knowledge of employee benefits and insurance programs.
Full job description
OVERVIEW
At Alera Group, our Employee Benefits teams help organizations attract, retain, and engage their workforce through creative, compliant, and competitive benefits strategies. We’re seeking a Account Manager who will make a meaningful impact by delivering proactive client service, thoughtful benefits strategy, and a high-touch experience for both clients and employees.
About Alera Group Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.
This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You’ll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience.
Why Alera Group
Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way
RESPONSIBILITIES
What You'll Do / Your Impact
Client Partnership & Service Excellence
Serve as a primary day-to-day contact for clients, carriers, and vendor partners
Manage client service requests, resolve issues, and support ongoing benefit initiatives
Build trusted relationships with client HR teams and support Consultant-led strategies
Contribute to client meetings, presentations, and overall service delivery
Operational & Compliance Excellence
Execute client lifecycle deliverables and ensure projects remain on schedule
Support the RFP process, compliance activities, and renewal strategies
Review plan documents, contracts, and other benefit materials for accuracy
Stay current on industry trends, legislation, and employee benefits best practices
Growth & Retention
Support retention, growth, and profitability across an assigned book of business
Deliver proactive service that strengthens client relationships and long-term partnerships
Collaborate with internal teams to identify opportunities that enhance the client experience
QUALIFICATIONS
What You Bring
Required
Bachelor's degree or equivalent relevant work experience
2–4 years of experience in a client-facing account management or client service role
Active Life & Health License
Strong knowledge of employee benefits and insurance programs
Excellent communication, organization, and relationship-building skills
Proficiency in Microsoft Office applications
Preferred
4–7 years of employee benefits account management experience for Senior Account Manager consideration
Experience supporting mid-market clients
Experience with RFPs, renewals, compliance deliverables, and carrier negotiations
Previous mentoring or leadership experience
Core Competencies
Client focus
Business acumen
Technical employee benefits knowledge
Communication proficiency
Collaboration and teamwork
Organizational skills
Problem-solving and critical thinking
Accountability and attention to detail
ADDITIONAL INFORMATION
Compensation: Salary range: $90,000 – $110,000 per year Eligible for performance-based bonus: Yes
Benefits: Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.
Work Model: This role is Hybrid, less than 2 days in office
Professional Development – Alera Group Academy
At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.
You’ll have access to:
Role-specific learning paths
Leadership development programs
Technical and compliance training
Industry certifications and continuing education support
Peer learning and knowledge-sharing communities
Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow.
Licensure & Certifications
This position may require:
Active State Life & Health License
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.
Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.
As one of the largest privately-held insurance agencies, Propel Insurance, an Alera Group company, is an expert at helping clients find ways to move their business forward. We provide innovative insurance solutions, surety bonds, consulting, and employee benefits to thousands of businesses and individuals worldwide. Our deep industry expertise and perspective, together with our entrepreneurial drive, make us a perfect match for aggressive, success-minded organizations.
Offices: 1201 Pacific Avenue, Suite 1000, Tacoma, WA 98401, US · 601 Union St, Suite 3400, Seattle, Washington 98101-1371, US · 805 SW Broadway, Suite 2300, Portland, OR 97205, US · 2045 Cardinal Ave, Suite 300, Medford, Oregon 97504, US · 151 Major Reynolds Pl, Suite 210, Knoxville, Tennessee 37919, US