Mumbai, Maharashtra, India · On-site
Role: Grievance Redressal Officer Grade: M3/M4 Job Role Reinstating the faith of consumers in the brand through effective and efficient resolution of all escalations received at Senior Management Desk. Interact with Seni…
Skills: Grievance Redressal, Customer Experience, Net Promoter Score, Analytical Skills, Stakeholder Management
Mumbai, Maharashtra, India · On-site
Help protect the firm by strengthening how Operational Risk losses are captured, governed, and understood. In this role, you will turn complex events into high-quality, decision-ready data and insights. You will partner …
Skills: Operational Risk Management, Data Validation, General Ledger Reconciliation, Risk Event Reporting, Financial Analysis
Mumbai, Maharashtra, India · On-site
Competencies Overall Feedback Responsibilities & Key Deliverables Key Responsibilities: Litigation Management Handle civil, criminal, and arbitration matters, including filing and contesting cases. Support credit and com…
Skills: Litigation Management, Corporate Law, Compliance Governance, Contract Management, Legal Drafting
Mumbai, Maharashtra, India · On-site
•Strong understanding of financial statements and financial ratios •Good understanding of M&A concepts and relative valuation techniques •Strong analytical and problem-solving skills •A commercial outlook and a good unde…
Skills: Financial Statements, Financial Ratios, M&A Concepts, Relative Valuation, Analytical Skills
Mumbai, Maharashtra, India · On-site
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Heal…
Skills: F&A Transformation, AI Deployment, Hyperautomation, RPA, BPM
Mumbai, Maharashtra, India · On-site
Main Accountabilities Risk Evaluation of the proposals Understand structure of the transaction and identify key risk and mitigants. Analyse group financial strength and weakness Having understanding of various industries…
Skills: Risk Evaluation, Financial Analysis, Portfolio Monitoring, Credit Program Development, Regulatory Compliance
Mumbai, Maharashtra, India · On-site
Join our Team About this opportunity: At Ericsson, we are seeking a knowledgeable and dedicated Support Engineer to join our team. In this pivotal role, you will be charged with providing data-driven solutions to custome…
Skills: 5G RAN, 4G RAN, Log Analysis, Call Flows, Protocol Analysis
Mumbai, Maharashtra, India · On-site
Job Description Knowledge & Characteristics Strong understanding of customized market research methodologies, including Brand Health Tracking, CSAT, U&A, and B2B research.Familiarity with questionnaire design, sampling a…
Skills: Market Research, Data Analysis, Questionnaire Design, Storytelling, Client Management
Mumbai, Maharashtra, India · On-site
Assistant Accounts & Administration - Mumbai Educational qualification: B. Com Preferrable M. Com/MBA(Fin). Knowledge of SAP MM Module. Knowledge of basic bookkeeping procedures and familiarity with finance regulations. …
Skills: SAP MM Module, Bookkeeping, Finance Regulations, Accounts Administration
Mumbai, Maharashtra, India · On-site
Description The Program Manager-Affluent will be a key member of our Affluent-Service team, working closely with Service teams to manage customer escalations. This role is critical in ensuring customer issues are resolve…
Skills: Relationship Management, Problem Solving, Analytical Skills, Negotiation, Emotional Intelligence
Mumbai, Maharashtra, India · On-site
Job Description As a Director in the India Innovation Customer Success team, your responsibilities and key expectations will include: Role Purpose Provide senior leadership for India Innovation Customer Success, with dir…
Skills: Senior Leadership, Client Management, AI-Enabled Delivery, Quantitative Research, BASES Framework
Mumbai, Maharashtra, India · On-site
JOB SUMMARY Supports the General Manager and his/her team by completing administrative responsibilities. Duties include organizing, composing and distributing correspondence to both employees and guests, initial response…
Skills: Administrative Assistance, Correspondence Management, Report Preparation, Meeting Minutes, Customer Service
Mumbai, Maharashtra, India · On-site
Provide excellent front-to-back support in terms of processing activities across client onboarding and customer KYC managementAccountable for delivery, process & control in support of operations to meet/exceed demands on…
Skills: Client Onboarding, KYC Management, Regulatory Reporting, Working Capital Products, Reconciliation
Mumbai, Maharashtra, India · Hybrid
Key Responsibilities: - DPIBS Business Development OwnershipDrive opportunity generation & specification work to ensure order inflow growth for DPIBS services including modernization, spares, consulting, and lifecycle se…
Skills: Business Development, Digital Services, Power Systems, IoT, Analytics Platforms
Mumbai, Maharashtra, India · On-site
10367 Achieving business targets as laid down by acquiring new client relationships and maintaining them. Graduate in any discipline • Identify target areas for prospective business • Pre-screen customer segments as per …
Skills: Business Development, Client Relationship Management, Cross-selling, Sales Promotion, Vendor Management
Mumbai, Maharashtra, India · On-site
POSITION SUMMARY Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks …
Skills: Guest Service, Table Setting, Communication, Cleaning, Menu Management
Mumbai, Maharashtra, India · Hybrid
Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automo…
Skills: Data Modeling, Machine Learning, Statistical Analysis, Python, SAS
Mumbai, Maharashtra, India · Hybrid
Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automo…
Skills: IT Internal Audit, Risk-Based Audit Planning, IT General Controls, IT Application Controls, Cyber Security Review
Mumbai, Maharashtra, India · Hybrid
Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automo…
Skills: SaaS Consultative Sales, Solution Consulting, Product Management, B2B Enterprise Selling, BFSI Domain Knowledge
Mumbai, Maharashtra, India · On-site
Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, maki…
Skills: Business Development, Strategic Partnerships, Revenue Growth, Market Analysis, Contract Negotiation
Mumbai, Maharashtra, India • On-site
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The role focuses on resolving high-level consumer escalations to restore brand faith and improve the overall customer experience. It involves collaborating with senior stakeholders and regulators to drive service recovery and reduce service defects across all banking channels.
Candidates need 6 to 8 years of experience in customer service or operations within a retail distribution setup, specifically in consumer banking. A bachelor's degree and proficiency in analytical tools and MS Office are required.
Role: Grievance Redressal Officer
Grade: M3/M4
Job Role
One of India's leading banks offering a wide range of financial services that encompass every sphere of life.
About Kotak Mahindra Group: Established in 1985, the Kotak Mahindra Group is one of India’s leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group’s flagship company, received a banking license from the Reserve Bank of India (RBI). With this, KMFL became the first non-banking finance company in India to become a bank – Kotak Mahindra Bank Limited. The consolidated balance sheet of Kotak Mahindra Group is over 1 lakh crore and the consolidated net worth of the Group stands at 13,943 crore (approx US$ 2.6 billion) as on September 30, 2012. The Group offers a wide range of financial services that encompass every sphere of life. From commercial banking, to stock broking, mutual funds, life insurance and investment banking, the Group caters to the diverse financial needs of individuals and the corporate sector. The Group has a wide distribution network through branches and franchisees across India, and international offices in London, New York, California, Dubai, Abu Dhabi, Bahrain, Mauritius and Singapore. For more information, please visit the company’s website at https://www.kotak.bank.in/en/home.html Note: Our new toll-free number is 18004100. SEBI registration details - https://www.kotak.bank.in/content/dam/Kotak/others/sebi-registration-details.pdf
Offices: 36-38A, Nariman Bhavan, 227 Nariman Point, Mumbai, Maharashtra 400021, IN · 8th Floor, Portsoken House, 155-157,, London, EC3N 1LS, GB · 50, Main Street,, Ste. 890, White Plains,, NY, NY 10606, US · Representative Office, Al Otaiba Building,, 907, Hamdan Street, Behind KFC,, Abu Dhabi, AE
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