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The role involves approaching shippers and consignees to promote and implement the ZIM e/BL solution. Responsibilities include onboarding clients, providing technical support, and monitoring customer performance to ensure successful adoption.
Candidates must be graduates with proven experience in sales and a good understanding of technical support. Excellent communication skills in English and local languages are required.
We are looking for A Senior Executive - E/BL Pre-Sales Specialist that will handle the following :
• Approach e/BL shippers and discuss with them potential consignees
• Approach agreed consignees and discuss with them the ZIM e/BL solution
• Approach e/BL shippers and discuss with them potential consignees
• Approach agreed consignees and discuss with them the ZIM e/BL solution
• On-board consignees by way of explaining the benefits, support their registration and the basic installations as required.
• Make sure all parties V-Cards are updated/exchanged between all relevant parties
• Work with the customers on applying the e/BL to all possible routes
• On-board consignees by way of support to their registration and activation processes and the basic installations as required.
• Make sure all parties V-Cards are updated
• Update ZIM IT and Customer services on new onboardings
• Provide support where needed to the customer
• Escalate to ZIM and WAVE where needed
• Adopt client complaints and follow up the resolution
• Solve ad-hoc problems/transfer service issues to relevant department
• Monitor customer performance
• Comply with tracking and reporting requirements
You will need to have :
• Excellent Communication in English / Local Languages
• Minimum Graduate
• Proven experience in sales
• Good understanding of technical support
Your edge in a new Logistics world
With a rich legacy spanning over two decades, ZIM Log stands at the forefront of the logistics industry, committed to delivering unparalleled services. Serving as your one-stop-shop for cutting-edge logistics solutions, we take pride in our ability to navigate the complexities of freight forwarding with seamless precision. We understand that each shipment is as unique as your business. Our extensive global network and team of seasoned professionals is finely tuned to cater to a diverse array of freight, ensuring that, regardless of size or shape, your cargo reaches its destination with precision and care. Our commitment to nurturing ingenuity and leveraging a robust global network isn't just a feature; it's your ultimate competitive advantage. Stay ahead with smart and competitive logistics solutions carefully tailored to address your distinct challenges. Your success is not just a goal; it's our destination! Get in touch with us today >> www.zim-log.com
Offices: Andrei Sakharov st., Haifa, Israel 3190500, IL
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