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Full-time
professional certificate
Medical Insurance, Prescription Coverage, Dental Insurance, Vision Insurance, Health Savings Account, Commuter Account
Posted 42d ago
~40 hrs/week
Responsibilities
Oversee account management activities to achieve strategic client service, retention, and sales objectives for large and complex surety clients. Lead the design of programs, negotiate terms, and manage the delivery of all client deliverables and renewals.
Requirements
Requires 10+ years of surety-related and client management experience, including program management for contractors and commercial surety. Must possess strong technical knowledge of the industry and maintain required professional licensing.
Full job description
The Sr. Surety Client Advocate oversees all account management activities to reach strategic client service, retention and sales objectives. In this role you will work closely with the other members of the client service and broking teams to ensure the needs of the clients are met or exceeded for all client deliverables.
The Role
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
Establish comprehensive understanding of client’s businesses and objectives
Provide continuous, exceptional client service
Manage a book of business, with expectations to grow the book year-over-year
Build and maintain client relationships; communicate with client decision makers and surety personnel
Develop program design and negotiate terms and conditions for clients
Assist in the preparation of client submissions
Identify and engage expert resources
Identify, compile and manage information regarding account renewal and cross-sell opportunities
Review contracts and bond forms to ensure alignment of obligations
Lead pricing and client profitability efforts
Manage all client deliverables and delivery within mandated timeframes
Lead and mentor account team members
Provide direction and client management to both the servicing and broking teams
Maintain regular contact with existing clients to ensure quality service is being delivered; accountable for client retention
Responsible for coordination/ oversight / delivery of all services, thought leadership, marketing content and events
Develop or contribute to new business opportunities
Design individual prospect sales strategies and develop growth pipelines
Resolve client, surety and/or vendor accounting issues, including fee agreements, billing contracts, discrepancies and collections
At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce and maximize performance.
Offices: 51 Lime Street, London, England EC3M 7DQ, GB · 800 N Glebe Rd, Floor 10, Arlington, Virginia 22203, US