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Lead the omni-channel technology and digital product strategy to power seamless customer experiences across web, app, and store. Own the lifecycle of retail platforms and drive a major unified commerce platform migration across five brands.
Requires extensive leadership experience in commercial technology or digital products within large-scale retail environments. Must have a proven track record of leading complex platform transformations and managing multi-vendor ecosystems.
At Country Road Group, our Group Functions sit at the heart of our brands, driving the success of our iconic brands and enabling them to do what they do best. Working across the business, you will play a vital role in shaping how we operate, grow, and innovate, bringing our strategy to life.
We are seeking a commercially minded and customer obsessed Head of IT – Omni Channel to lead the technology platforms and digital product capability that power our end-to-end omni-channel customer experience across web, app, store and supporting retail and customer service systems.
This is a transformation role. You will join at a pivotal moment as we deliver a major unified commerce platform migration across all five brands.
Sitting at the intersection of technology, digital product, customer experience and retail operations, this critical leadership role will shape and deliver the technology and product roadmap that drives seamless customer experiences, commercial growth and operational excellence across the Group — while ensuring each brand's distinct identity, customer proposition and strategic priorities are reflected in how technology and product decisions are made.
As Head of IT – Omni Channel, you will own the strategy, delivery and optimisation of the platforms and products that support the customer journey from discovery and shopping through to checkout and post-purchase experiences. You will lead multidisciplinary teams across technology and digital product, balancing the need for shared platforms and architectural consistency with the flexibility for each brand to tailor experiences to their customers, market position and growth strategy.
Lead the omni-channel technology and digital product strategy across customer, retail and digital platforms
Own the lifecycle of eCommerce, POS, CRM, customer service, digital marketing and retail technology platforms
Drive digital product delivery across the customer journey from discovery to post-purchase
Ensure technology and product decisions reflect the distinct needs of each brand — balancing shared platform efficiency with brand-level flexibility and experience differentiation
Provide technology architecture leadership across the omni-channel domain, making sound platform, integration and build-vs-buy decisions
Champion customer-centric design, UX optimisation and continuous improvement
Leverage data and AI to drive personalisation, customer insight and operational efficiency
Identify and implement emerging technologies and innovation opportunities
Lead, inspire and develop high-performing teams across IT and digital product disciplines
Manage platform governance, operational performance and investment priorities
Own vendor and partner relationships across the omni-channel technology ecosystem, driving accountability, value and delivery quality
Extensive experience in commercial technology and/or digital product leadership within large-scale retail or customer-facing environments
Proven success leading complex omni-channel technology and digital product programs, including major platform transformations
Strong technology architecture foundations with the ability to make sound platform and integration decisions
Deep experience across eCommerce, POS, CRM, customer service, retail systems and customer platforms
Experience operating within multi-brand or portfolio environments, balancing platform consistency with brand-level differentiation
Commercial acumen with the ability to balance customer outcomes, operational efficiency and strategic investment decisions
Experience leveraging data and AI within customer and retail technology environments
Strong vendor and partner management capability across complex, multi-vendor ecosystems
Exceptional stakeholder engagement and leadership capability
Passion for innovation, customer experience and shaping the future of retail
Flexible work arrangements to support work life balance
Bi-annual product allowance, access to sample sales and 40% discount for you and your immediate family across all CRG brands
Flex your leave your way, including birthday leave, volunteer leave, personal leave and more
Access to health and wellbeing support, including Health Insurance, 24/7 EAP counselling and financial advice services.
18 weeks paid parental leave program for eligible employees with return-to-work clothing allowance
Internal career opportunities across our brands
Annual learning calendar to support your ongoing development
Support meaningful community and charity partnerships including OCRF, Our Watch, First Nations Reconciliation, Movember, Red Cross and Landcare
Country Road Group is one of Australia’s leading lifestyle brand houses, home to an iconic portfolio including Country Road, Trenery, Witchery, Mimco and Politix. United as One Team, we work collaboratively across our brands to create exceptional product and meaningful experiences for our customers. We are Courageously Curious, exploring new ideas, perspectives and ways of working, and Driven by Purpose to make a positive impact- on our customers, our communities and each other. We’re proud to foster an inclusive culture where everyone feels they belong, can be themselves, and has the opportunity to grow.
Recognised as a sustainability leader in Australian fashion, Country Road Group drives positive change through ambitious climate action, ethical sourcing, and responsible product innovation.
We encourage you to explore our Current Opportunities, and we look forward to connecting with you!
Country Road Group acknowledges the Traditional Owners of Country throughout Australia and recognises their continuing connection to lands, waters and communities. We pay our respects to Aboriginal and Torres Strait Islander cultures and to Elders past and present.
We’re committed to inclusion and accessibility. If we can support you with any adjustments at any stage, please let us know.
COUNTRY ROAD GROUP Country Road Group is one of Australia's largest specialty fashion retailers with a market leading position in the mid to upper tier of the segment. Comprising five iconic brands - Country Road, Mimco, Trenery, Witchery and POLITIX. Country Road Group is part of leading Southern Hemisphere retail group, Woolworths Holdings Limited (South Africa). COUNTRY ROAD Country Road is an iconic Australian fashion lifestyle brand for Woman, Man, Child and Home. For over 40 years natural simplicity, beauty and an inherent understanding of the Australian way of life have underpinned Country Road's design philosophy. Focusing on style, quality and versatility, Country Road delivers modern Australian design for effortless living, every day. MIMCO MIMCO is as an accessible luxury accessories brand, designed with a touch of quirk. With a dedicated design team based in Melbourne, quality, innovation and creativity are at the heart of everything MIMCO does. POLITIX POLITIX is a contemporary Australian men's fashion brand that brings together skillful design and time honoured craftmanship to deliver the ultimate fit. We're here for the modern gentleman - empowering them to explore and express their own unique style so they can leave a lasting impression on those around them. TRENERY Trenery celebrates timeless style lived, not worn. Everything we do is guided by our connection to creativity, and commitment to enduring principles of design. We embrace the beauty and myriad benefits of natural fibres, particularly linen, wool, cotton, silk, and cashmere. From the first sketch to the final stitch, Trenery garments carry a unique story - of creativity, craft and provenance - brought to life with beautiful styling. WITCHERY Witchery is the first and last word in style. Always at the forefront, Witchery seamlessly captures the ever-shifting fashion mindset from across the globe and delivers highly sought after, inspired designs. No one does it like Witchery.
Offices: 572 Swan St, Burnley, Victoria 3121, AU
