The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other…
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Senior
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Advisor - People - West Swanson Terminal - Oceania - APAC
Melbourne, Victoria, Australia · On-site
Senior$1.6B raised
People Advisor Job Purpose We are currently seeking an experienced People Advisor to join our People team at West Swanson Terminal, Melbourne. Reporting to the Senior Manager – People, this role partners closely with Ope…
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Part-time
Staff Discounts On Food And Beverage, Staff Discounts On Hotel Rooms, Flexible Working Hours And Locations, Sabbatical Leave, Paid Leave During Birthday Month, Internationally Recognised Training Programs
Posted 28d ago
Apply by Aug 10
~40 hrs/week
Responsibilities
Support the Guest Services team by handling general operational tasks, room assignments, and guest enquiries. Build relationships with guests and manage billing adjustments with high attention to detail.
Requirements
Candidates should have experience with the OPERA property management system and relevant experience in a similar hospitality role. Must possess valid working rights in Australia and a self-motivated, can-do attitude.
Full job description
The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Discover a place where you’re given a choice to not just get up and go to work, but to rise. Join us as a Service Express Agent to feel empowered by career growth opportunities in a people-first environment.
Position Summary:
Rise with us and support your Guest Services team with general operational tasks
Be an expert on the hotel and the surrounding area, reinforcing our commitment to wellness inside our walls and beyond
Assign rooms according to guest requests and preferences whenever possible
Handle general hotel enquiries, engage and inspire guests through each guest experience
Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings
About You:
Experience with OPERA property management system or similar
Relevant experience in a similar role
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude
Our Benefits:
Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Westin Hotels and Resorts are part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now!
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Related keywords
Opera PMSHospitalityGuest ServicesHotel ManagementWellnessMarriott InternationalCustomer ExperienceBillingFront OfficeGuest Relations