Melbourne, Victoria, Australia · Hybrid
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Skills: Technical Business Analysis, Infrastructure Uplift, Network Security, Stakeholder Engagement, Requirement Translation
Melbourne, Victoria, Australia · On-site
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Melbourne, Victoria, Australia · Hybrid
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Melbourne, Victoria, Australia · On-site
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Melbourne, Victoria, Australia · Hybrid
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Melbourne, Victoria, Australia · Hybrid
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Melbourne, Victoria, Australia · Hybrid
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Melbourne, Victoria, Australia · On-site
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Melbourne, Victoria, Australia · On-site
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Melbourne, Victoria, Australia · Hybrid
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Melbourne, Victoria, Australia · On-site
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Melbourne, Victoria, Australia · Hybrid
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Lead end-to-end business and technical analysis for complex infrastructure and technology uplift initiatives. Act as the bridge between business intent and technical delivery by collaborating with architecture and engineering teams.
Requires 5+ years of BA experience with at least 3 years as a Senior BA and a strong background in infrastructure or cloud-based initiatives. A tertiary qualification in Computer Science or a related field is essential.
RACV is continuing an exciting transformational journey that is revolutionising the way we work and the products and services we offer our members and customers into the future.
Reporting to the BA Practice Team Leader, the Senior Technical Business Analyst plays a critical role within the Program Management Department, supporting complex infrastructure and technology uplift initiatives. This role will focus on delivering critical infrastructure uplift and lifecycle initiatives, including Network Security Uplift initiatives, firewall and server lifecycle including in some instances application version uplift.
These initiatives are delivered through a mix of project and BAU led delivery models, with impacts ranging from simple to complex integrations across RACV’s technology landscape.
The Senior Technical BA will work across the full delivery lifecycle, from Discovery/planning through to design and Delivery, ensuring business, technical, and security requirements are clearly defined and successfully implemented.
You will collaborate closely with all technology teams to translate business and technical needs into scalable, secure, and compliant solutions.
As a Senior Technical BA, you’ll be the bridge between business intent and technical delivery, working closely with architecture, engineering, and delivery teams to shape and drive outcomes. You will:
Lead end-to-end business and technical analysis activities across infrastructure initiatives
Work across Discovery, Planning, Design and Delivery phases, ensuring alignment from problem definition through to implementation
Facilitate workshops with technical SMEs to define requirements
Translate business requirements into technical requirements, integration points, and architecture-aligned outputs
Support solution design by collaborating with all project stakeholders
Identify risks, dependencies, and impacts across infrastructure platforms
Support backlog management, prioritisation, and delivery planning with the project teams
Apply BA practice standards, governance, and tooling (Jira, Confluence, etc.)
You’ll also contribute to the BA Practice by sharing technical insights, uplifting capability, and embedding best practices across the team.
You will be instrumental in delivering infrastructure initiatives that enhance RACV’s security, risk and compliance posture, ensuring the organisation is well positioned for future growth.
We are looking for a Senior Technical BA with strong infrastructure experience who thrives in complex, integrated environments and can confidently engage with both technical and business stakeholders. You will bring:
5+ years’ experience as a Business Analyst, including 3+ years as a Senior Business Analyst
Proven experience delivering infrastructure or cloud-based initiatives
Strong understanding of enterprise infrastructure concepts, including:
Networking and firewalls
Virtualisation
Cloud platforms (Azure preferred)
Experience working with architecture and engineering teams, translating business needs into requirements
Strong stakeholder engagement across technical and non-technical audiences
Experience working across project delivery environments and technology uplift
Strong analytical, problem-solving, and facilitation skills
Proficiency with tools such as Microsoft O365 suite, Jira, Confluence, Visio, draw.io, or equivalent
Experience with cloud migrations or infrastructure uplift/lifecycle programs
Experience with security and compliance programs
Experience working with vendors and managed service providers
Relevant certifications (e.g.IIBA)
Tertiary qualifications in Computer Science, or a related field (essential).
Be part of a high-performing BA Practice supporting enterprise transformation
Strong focus on capability uplift, knowledge sharing, and continuous improvement aligned with risk reduction, compliance and lifecycle management
Hybrid working arrangements with a collaborative culture
If you’re a driven Senior Technical Business Analyst with a passion for continuous improvement, process improvements and infrastructure stability, we’d love to hear from you.
Our flexible and informal work environment helps bring balance between work and home.
Generous discounts on home and car insurance policies and RACV roadside care
Great discounts across all RACV resorts
Discounts from corporate partners that are updated monthly.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
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Since 1903, RACV has been one of Australia's most trusted brands and is the largest member organisation in Victoria.
Become part of an iconic, purpose-driven organisation that gives you the chance to challenge yourself, with rewarding work and opportunities that create an impact beyond your role. Join RACV if you want to help improve lives in the areas of home, energy, motoring & mobility, and leisure. Your personality will be welcomed, and you’ll work with people who care, in a role where you can make a difference and have room to grow. Whether you’re providing roadside assistance to those in need, installing smart solar solutions, creating memorable experiences at our clubs and resorts, or designing products and services in one of our two corporate offices — we have people and policies to support you, and benefits you’ll use. The journey so far Since 1903, RACV has been one of Australia’s most trusted brands and is the largest member organisation in Victoria. We’re famous for not letting people down and we’re not about to stop. Our values — innovation, accountability, care, and team — guide us to ensure we’re there for our customers, members, and our wider community. As Victoria’s largest member organisation, we advocate on issues on behalf of our over 2.2 million members. We partner with organisations that are improving lives. Together we are making communities stronger. We’re proud to offer the kind of opportunities only a diverse business can provide. If you’re interested, we’re looking for the best and brightest minds to join the next chapter.
Offices: 485 Bourke St, Melbourne, Victoria 3000, AU · 550 Princes Hwy, Noble Park, VIC 3174, AU · 501 Bourke Street, Melbourne, VIC 3000, AU · 122 Healesville-Kinglake Rd, Healesville, VIC 3777, AU · Ross St, Benowa, Queensland 4217, AU
