Client Service Leader - Telco Industry (Technology Consulting)
Melbourne, Victoria, Australia · On-site
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Client Service Leader - Telco Industry (Technology Consulting)
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Full-time
Paid Parental Leave, Well-being Initiatives, Discounted Health Insurance, Product and Service Discounts, Performance Rewards, Career Development Programs
Posted 21d ago
~40 hrs/week
Responsibilities
Lead strategic client partnerships within the Australian telecommunications sector to drive growth and commercial success. This involves executing growth strategies, managing account health, and identifying new business opportunities through cross-selling and upselling.
Requirements
Requires proven experience in technology consulting or the telco industry with a track record of managing high-value enterprise accounts. Candidates must possess strong commercial acumen and the ability to engage effectively with C-level stakeholders.
Full job description
Company Description
At NCS Australia, we are more than a technology services company—we are a team of innovators, problem-solvers, and creators shaping the future. With a strong presence across the APAC region, we partner with government and enterprise organisations to tackle complex challenges and deliver solutions that drive real, lasting impact.
We are passionate about unlocking value through technology. By focusing on people, committing to quality, and challenging traditional thinking, we believe technology services can be done better. Our team brings this to life by advising, transforming, and managing technology to help our clients and communities thrive.
We love big ideas and bold thinkers. Bring your ambition and your creativity—together, we will turn them into extraordinary opportunities. Ready to make tomorrow with us? Explore our opportunities and join a team that is redefining what’s possible.
Job Description
Drive growth. Build trusted partnerships. Lead strategic client partnerships across Australia's telecommunications sector.
We're looking for an experienced Client Service Leader to drive growth across a portfolio of strategic telecommunications clients. This role focuses on expanding existing customer relationships, identifying new opportunities and delivering commercial success across multiple Telco accounts.
If you're passionate about growing enterprise accounts, building trusted client relationships and delivering exceptional business outcomes, we'd love to hear from you.
What you'll be doing
Own and execute growth strategies across a portfolio of strategic telecommunications accounts.
Build trusted relationships with executive and senior business stakeholders.
Identify, shape and win new business opportunities within existing clients.
Drive cross-sell and upsell opportunities across technology and managed services.
Lead account planning, forecasting, pipeline management and commercial performance.
Partner with solution, delivery and industry teams to develop compelling client solutions.
Oversee account health and ensure successful delivery aligned to client expectations.
Act as the strategic advisor who understands your clients' business priorities and industry challenges.
Qualifications
Proven experience in technology consulting, IT services or telecommunications industry
Demonstrated success managing and growing enterprise client accounts.
Strong track record of winning and closing complex, high-value technology opportunities.
Commercially astute with excellent negotiation and stakeholder management skills.
Experience engaging with C-level and senior business stakeholders.
Strong understanding of digital transformation, managed services or enterprise technology solutions.
Outstanding communication, presentation and influencing skills.
Self-motivated, strategic and results-driven with a passion for delivering client success.
Additional Information
Why join us:
NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.
NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.
At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply.
Agencies:
We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.
Work rights and background checks:
To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks
NCSGX is a global services partner helping enterprises achieve exponential excellence across finance and accounting, tax, human resources, customer experience, and technology-enabled operations. We combine deep domain expertise, disciplined governance, and scalable delivery to turn complex operations into reliable growth engines.
Our vision is to be the world’s most trusted global services partner, enabling enterprises to achieve exponential excellence across operations, technology, and growth through disciplined execution at scale. Our mission is to enable enterprises to scale and transform by delivering people, process, and technology-enabled services with precision, governance, and measurable impact.
What we do:
- Finance & Accounting Operations and Tax Services (including specialist support for
Our team of qualified Chartered Accountants and CPAs is experienced across all major Australian accounting software, ensuring seamless integration with your existing systems.
Why Partner with NCS?
• Cost Efficiency: Reduce manpower costs by more than 50%.
• Scalability: No minimum commitment, flexible engagement.
• Quality Support: Accurate, timely, and compliant reporting at every stage.
• Faster Turnaround: Leverage time zone advantage for quicker delivery.
• Technology Expertise: Handi Soft, BGL Simple Fund/ BGL 360, Xero, MYOB (All versions), Solution 6, Reckon, QuickBooks, Assistant, Desktop Super, Cashflow Manager, Tax Cat, Cat Soft, XPA.
How It Works
1. Contact us and discuss your requirements.
2. We evaluate your needs and complete your first job free of cost, with no obligation.
3. Together, we set up a clear Standard Operating Procedure (data sharing, communication, turnaround times).
4. Once established, our process ensures consistent quality every time.
At NCS, we aim to be a natural extension of your team, helping you focus on core business activities while we handle the back-office work.
Contact us today to get started:
E-mail: [email protected]
Offices: Suite 3, level 27, Governor Macquarie Tower,, 1 Farrer place,, Sydney, NSW 2000, AU · 7, Pallavi Row House, Opposite Memnagar Fire Station, Navrangpura, Ahmedabad, Gujarat 380009, IN