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London, Ontario, Canada · On-site
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Oversee daily retail operations, including opening and closing duties, staff supervision, and maintaining store appearance. Act as a knowledge resource for the team while ensuring high levels of customer service and regulatory compliance.
Requires at least 2 years of retail experience, a high school diploma or GED, and a Provincial Cannabis Certification. Candidates must have a clear criminal record and the physical ability to stand for long periods and lift 25 pounds.
Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer
Job Overview
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.
All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.
Core Competencies and Requirements
Job Duties
Why you’ll love working here
Education, Training & Experience
Working Conditions
Pioneering Cannabis Retail
At FIKA Company, we set new standards in cannabis retail through our unwavering commitment to delivering an unparalleled high-quality retail experience. Building strong connections within our local communities is a focus that is equally close to our hearts. Through collective effort, our community of brands brings something special, enriching the collective story of FIKA Company.
Offices: 40 King St W, Toronto, Ontario M5H 3Y2, CA
