Lake Oswego, Oregon, United States · Hybrid
At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact. Our high-performance culture is driven by our values. We move with speed, pas…
Skills: Customer support, Team leadership, SaaS, Operational management, Process optimization
Chandler, Arizona, United States · Hybrid
$67k–$126k/yr
Description At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate wi…
Skills: Claims investigation, Liability assessment, Negotiation, Coverage analysis, Time management
Gresham, Oregon, United States · On-site
$92k–$164k/yr
$40,000 Student Loan Repayment or $30,000 Sign-on Bonus for Individuals Who Have Not Previously Participated in this Program $2,500 Relocation Assistance No On-call, no weekends and no holidays required Value Based Care,…
Skills: Clinical Assessment, Acute Medical Management, Chronic Condition Management, Sub-acute Rehabilitation, Documentation
Shannon & WilsonLake Oswego, Oregon, United States · On-site
Description Shannon & Wilson is an employee-owned consulting firm headquartered in Seattle, Washington. Committed to technical excellence and high-quality service, we provide integrated geotechnical engineering, engineer…
Skills: Geotechnical engineering, Geological analysis, Technical writing, Field exploration, Soil mechanics
Lake Oswego, Oregon, United States · On-site
$100k–$125k/yr
The Accounting Manager will assist with quarterly financial reporting, review data, and help ensure overall financial compliance. This role is responsible for executing a variety of financial procedures, including quarte…
Skills: Financial reporting, General ledger, Bank reconciliations, GAAP, Multi-entity consolidation
Lake Oswego, Oregon, United States · On-site
$90k–$110k/yr
The Senior Corporate Accountant will assist with quarterly financial statements preparation, review data, and ensure financial compliance. This role is responsible for executing a variety of financial procedures, includi…
Skills: Financial statement preparation, General ledger, Bank reconciliations, GAAP, Cost transfers
Lake Oswego, Oregon, United States · On-site
$75k–$95k/yr
The Corporate Accountant will work within the accounting department and report to the Assistant Controller. This role is responsible for executing a variety of financial procedures, including quarter-end and year-end clo…
Skills: Financial reporting, Bank reconciliations, General ledger, Cost transfers, Job profit analysis
Gresham, Oregon, United States · On-site
$87k–$146k/yr
Description Provides moderately complex consultative services to an assigned group of customers within a loss prevention specialty area or territory. Conducts on-site evaluations, evaluates data, and creates/implements s…
Skills: Loss prevention, Risk assessment, Risk analysis, Service planning, Technical consulting
Chandler, Arizona, United States · Hybrid
$67k–$126k/yr
Description Are you looking for an opportunity to join a fast-growing company that consistently outpaces the industry in year-over-year growth? Liberty Mutual offers an exciting opening for a Senior Workers Compensation …
Skills: Claims investigation, Liability assessment, Compensability determination, Negotiation, Loss evaluation
Lake Oswego, Oregon, United States · On-site
Professional Security Officer — Full Time — Lake Oswego, OR Wage: $22.75/HR Available Schedule: 1) Thursday - Monday 8am-4pm 2) Sunday - Monday 12am-8am, Tuesday - Wednesday 8am-4pm Thinking about joining the Security Fi…
Skills: Conflict resolution, De-escalation, Access control, Security monitoring, Patrolling
Lake Oswego, Oregon, United States · On-site
$17/hr–$18/hr
We Have An Awesome Tuition Reimbursement Program! Pay: Starting at $17.50 -$18.50 an Hour. Are you someone who enjoys helping others and working in a fast-paced environment? As a Retail Cashier, you’ll be the face …
Skills: Customer service, Cash handling, Communication, Teamwork, Stocking
Lake Oswego, Oregon, United States · On-site
$25/hr–$30/hr
Job DetailsJob Location: Lake Oswego, OR 97035Position Type: Part TimeEducation Level: High SchoolSalary Range: $25.00 - $30.00 HourlyTravel Percentage: NoneJob Shift: AnyCycle Instructor – Part-Time | Mountain Par…
Skills: Indoor cycling, Group fitness instruction, Coaching, Music programming, Rhythm-based training
Lake Oswego, Oregon, United States · On-site
$25/hr–$30/hr
Job DetailsJob Location: Mountain Park HOA - Lake Oswego, OR 97035Position Type: Part TimeEducation Level: High SchoolSalary Range: $25.00 - $30.00 HourlyTravel Percentage: NoneJob Shift: AnyCycle Instructor – Part…
Skills: Indoor cycling, Group fitness instruction, Coaching, Music curation, Rhythm-based training
Lake Oswego, Oregon, United States · Remote Solely
About the Role & Hiring Manager I joined Zenity because it’s solving a critical problem: helping enterprises secure and manage AI-driven applications and automations. It was also a chance to work alongside a group of ver…
Skills: Technical Support, Technical Account Management, AppSec, Observability Tooling, Executive Communication
Lake Oswego, Oregon, United States · On-site
Pro Staff (Clothing, Pet & Animal Health) JOB PURPOSE: TO DELIVER ON THE MISSION OF WILCO BY PROFITABLY PROVIDING SUPERIOR CUSTOMER SERVICE. JOB SUMMARY: Be the product knowledge expert and merchandise, stock, sign, and …
Skills: Customer service, Product knowledge, Merchandising, Stocking, Bin tagging
Lake Oswego, Oregon, United States · On-site
$16/hr–$19/hr
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. Whethe…
Skills: Customer service, Communication, Teamwork, Relationship building, Cash handling
Lake Oswego, Oregon, United States · Hybrid
$71k–$107k/yr
WSP is currently initiating a search for a Full-Time Intermediate Professional Substation Electrical Engineer for our Portland, Oregon office. Be involved in projects with our Power Delivery Portland Substation Departmen…
Skills: Substation design, Electrical engineering, One-line diagrams, Schematics, Wiring diagrams
Lake Oswego, Oregon, United States · On-site
$20/hr–$22/hr
Role: Delivery Driver Company: Too Sweet Cakes Location: Lake Oswego, OR Job Type: Part-Time (15–20 hrs/week) - Mon/Wed/Thurs/Fri Pay: $20–$22 per hour About Us: Too Sweet Cakes is a wholesale bakery delivering fresh, hi…
Skills: Delivery driving, Vehicle operation, Heavy lifting, Time management, Communication
Lake Oswego, Oregon, United States · On-site
$120k–$150k/yr
Job Summary The Talent Development Strategy & Organizational Effectiveness Manager is a strategic leader responsible for advancing enterprise talent, leadership development, and organizational effectiveness initiatives. …
Skills: Talent Management, Organizational Development, Succession Planning, Leadership Development, Workforce Planning
Lake Oswego, Oregon, United States · Hybrid
Overview Join an award-winning luxury home builder! Who are we? Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in o…
Skills: Purchasing, Contract negotiation, Budgeting, Supply chain management, Financial analysis
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The Senior Manager of Customer Support oversees a team of professionals to ensure high-quality engagement and best-in-class support post-implementation. They are responsible for coaching team members, managing escalations, and collaborating with cross-functional departments to drive customer satisfaction and retention.
Candidates must have at least 5 years of experience in customer support or service delivery leadership, including 3 years in a SaaS or technology environment. Strong operational management, analytical skills, and proficiency with support systems like Salesforce or Gainsight are required.
At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact.
Our high-performance culture is driven by our values. We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right.
We are the worldwide leader in integrated risk and compliance management software and services. As a Senior Manager of Customer Support, you will be responsible for the oversight of Customer Support professionals dedicated to providing high quality engagement activities and best-in-class support for our customers post-product implementation. This position reports directly to the Director, Customer Support.
In this role, you will coach, motivate, and manage team members to achieve operational excellence while leveraging NAVEX’s award-winning methodologies and processes. You will be responsible for the professional development and growth of team resources and for the delivery of best-in-class Customer Support that drives customer satisfaction and retention while promoting expansion in our customer base and in our annual recurring revenue. This role requires an in depth understanding of NAVEX products and services.
Additionally, you will interact directly with customers on management escalations to mitigate issues and drive resolution; and you will collaborate with cross-functional teams to ensure customer lifecycle management.
You’ll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what’s next!
What you’ll get:
What you’ll do:
What you’ll bring:
Our side of the deal:
Compliance doesn’t have to be complicated.
NAVEX empowers over 88 million employees and 13,000 customers around the world to manage and mitigate risks with confidence. Our mission is to help customers promote ethical, inclusive workplace cultures, protect their brands, and proactively mitigate risks. Our trusted solutions holistically address employee engagement, risk management, and compliance health across the corporate risk and compliance program, promoting a culture that prioritizes doing the right things right. Headquartered in Portland, Oregon, NAVEX has four other offices worldwide and thousands of people working to help transform how modern risk and compliance departments are built and run. Our other locations are in London, Charlotte, North Carolina, Frankfurt, Bangalore, and Japan.
Offices: 5885 Meadows Rd, Suite 500, Lake Oswego, Oregon 97035, US · 13950 Ballantyne Corporate Place, Suite 300, Charlotte, NC 28277, US · 1 Queen Caroline Street, Hammersmith, England W6 9HQ, GB · WeWork Vaishnavi Signature, Space #125 No. 78/9, Outer Ring Road, Bellandur Village Varthur Hobli, Bengaluru , Karnataka 560103, IN · Amelia-Mary-Erhart-Straße 8, 60549 Frankfurt am Main, Frankfurt, DE
