Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for so…
Description Nexus Family Healing is looking to add a Temporary Relief Youth Care Professional to our location in Portland, Oregon! This small PRTF program serves up to six youth at a time, ages 10-17 with mental and deve…
Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel di…
Skills: Front office operations, Guest service, Staff supervision, Conflict resolution, Team leadership
Finish Carpenter - Commercial Millwork/Cabinets/Trim - Traveling Position
Portland, Oregon, United States · On-site
$25/hr–$35/hr
Mid level
Description Specialty Millwork and Fixture Installation Contractor seeking Career Minded Finish Carpenters who can perform in a diverse range of situations overseeing and installing cabinets, casework, wall panels, colum…
Lead Finish Carpenter - Commercial Millwork/Cabinets/Trim -Traveling Position
Portland, Oregon, United States · On-site
$27/hr–$38/hr
Senior
Description Specialty Millwork and Fixture Installation Contractor seeking Career Minded Lead Finish Carpenters who can perform in a diverse range of situations overseeing and installing cabinets, casework, wall panels, …
Department Overview The OHSU Knight Cancer Institute is a pioneer in personalized cancer treatment and research, led by Dr. Brian Druker, whose development of Gleevec transformed Chronic Myeloid Leukemia from a fatal dis…
ABOUT US: Card Kingdom has served Magic: The Gathering players across the world for over 20 years. We are a trusted source for buying and selling Magic: The Gathering singles, packs, and booster boxes from throughout the…
Skills: Customer Service, Sales, Point of Sale Systems, Game Knowledge, Communication Skills
RN - Wound Ostomy at Providence Portland Medical Center is a per diem part ime position working during weekdays and weekends on a day shift. In collaboration with Nursing Directors, Referring Physicians, and Nursing Unit…
Skills: Wound care, Ostomy care, Nursing leadership, Patient triage, Program development
Position in Hillside Chapel Quality leads you can trust so you can earn what you want. You’re an ambitious professional who always strives to hit your goals. But, without qualified leads and community connections, are th…
Description Team Lead – Order Fulfillment (Full Time) Department: Order Fulfillment Reports To: Order Fulfillment Supervisor Location: Portland, OR Job Summary The Team Lead – Order Fulfillment is responsible for providi…
Skills: Customer Service, Leadership, Order Fulfillment, Inventory Management, Communication
Description Join a Team Built on Service, Growth, and Family Values Are you an experienced automotive technician looking for a company that values your skills, supports your growth, and invests in your future? At Gills P…
Skills: Engine Repair, Suspension Repair, Steering Repair, Brake System Diagnosis, Electrical System Troubleshooting
Cook Type: Part-Time/On-Call (PRN) Shift/Schedule: On-Call, All shifts available, Weekend availability needed Wage: $18.89-24.65/hr DOE Attendance bonus: The perfect attendance bonus in a pay period will be $100.00 for a…
Department Overview Patients in Interventional Radiology are cared for by a multidisciplinary team including Registered Nurses, Interventional Radiology Technologists, and Interventionalists. The department is open Monda…
Department Overview OHSU is proud to be designated a Magnet hospital by the American Nurses Credentialing Center. Just 9 percent of U.S. healthcare organizations hold this designation. We pride ourselves in not only serv…
Skills: Law enforcement, Public safety, Incident response, Customer service, Patrol
Department Overview Overview: The Cancer Early Detection Advanced Research (CEDAR) center is a collaborative institution within the OHSU Knight Cancer Institute. The Knight Cancer Institute, known as one of the pioneers …
Skills: Clinical research, Patient recruitment, Data collection, Medical terminology, Customer service
Patient Transporter at Providence Portland Medical Center. This posting represents On-Call, Variable Schedule. Responsible for patient safety and comfort while transporting throughout the campus. Exemplifies service exce…
The Electrician II reports to the Maintenance Supervisor or the Shredder Operations Manager. The Electrician II is responsible for troubleshooting problems with hydraulics, mechanics, and equipment while ensuring that al…
Skills: Electrical troubleshooting, Hydraulics, Mechanical maintenance, Electrical schematics, Charging systems
RN – LVAD Cardiac Transplant Unit at Providence St. Vincent Medical Center. This posting represents a .9 FTE, night shift opening (7pm-7:30am, 3, 12 hour shifts per week) with rotating weekends. Extra Incentives: Night s…
Skills: Registered nursing, Cardiac transplant care, LVAD management, Patient-focused care, BLS
Dishwasher in Patient Dining at Providence Portland Medical Center- Part-Time (24 hours per week), Variable Schedule All Food Service staff must provide a high level of customer service for patients, family members, volu…
Wastewater Systems Engineer The Wastewater Systems Engineer is responsible for the technical operations of wastewater treatment systems and potable water systems onboard a Fleet of US-Flag cruise ships. The Engineer over…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Part-time, Contract
Health insurance, Relocation program, Professional development opportunities, Certification programs, Mentorship programs, Talent investment programs
Posted 3h ago
~40 hrs/week
Remote in Portland, Oregon, United States
Responsibilities
Deliver hands-on, scenario-based end-user training for Genesys Cloud CX and WFM across multiple business units. Collaborate with subject matter experts to convert technical content into structured training agendas and maintain learning materials.
Requirements
Requires 3+ years of experience delivering end-user training on enterprise software and CX platforms. Proficiency in adult-learning principles and experience with SCORM/LMS-based content development is essential.
Full job description
Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We are looking for a Genesys Cloud CX Training Specialist to support a large-scale enterprise migration and transformation program. The role will focus on delivering hands-on, scenario-based training to end users across multiple business units Responsibilities:
Deliver hands-on, scenario-based end-user training for Genesys Cloud CX and WFM across multiple business units.
Facilitate live and virtual training sessions using a hands-on, click-through approach focused on guided practice and real-world scenarios rather than slide-based presentations.
Work closely with Subject Matter Experts to convert functional and technical content into structured, timed training agendas.
Validate training environment readiness, including user access, test data, prerequisites, and required system configurations, ahead of each session.
Track attendance, participant feedback, assessment completion, and overall training progress; report status to the OCM/Program Lead.
Support the development and maintenance of SCORM/LMS-based training content, including materials created with Articulate Storyline.
Develop and maintain user-facing job aids, guides, and other supporting learning materials.
Support Train-the-Trainer sessions for LOB Change Champions.
Identify and escalate training readiness risks related to environment availability, content, participant readiness, or session pacing.
Adjust training approach and pacing based on participant engagement, knowledge level, and real-time feedback.
Qualifications
3+ years of experience delivering end-user training on enterprise software and CX platforms, such as Genesys Cloud CX, Avaya, Verint, NICE, or similar solutions.
Proven experience delivering interactive, scenario-based training using adult-learning principles.
Experience developing or delivering SCORM/LMS-based training content; familiarity with Articulate Storyline is a plus.
WFM platform training experience, including forecasting, scheduling, and real-time adherence, is strongly preferred.
Strong organizational and stakeholder coordination skills, with the ability to manage multiple concurrent training workstreams.
Excellent facilitation and communication skills, with the ability to adapt training content, pacing, and delivery based on audience needs.
Additional Information
We offer:
Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet.
By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. Our culture of Relentless Performance enables over 99% of Miratech’s engagements to succeed by meeting or exceeding scope, schedule and/or budget objectives since our inception in 1989.
For additional information about Miratech, please visit www.miratechgroup.com
Offices: 708 3rd Avenue, 6th floor, New York, NY 10017, US · 18 Karlavägen, Stockholm, Stockholm 114 31, SE · Technologiezentrum Linth, 2 Spinnereistrasse, Ziegelbrücke, 8866, CH · 4-12 Regent Street, 6-8 Dartford Road, London, SW1Y 4RG, GB · Premium Business Center, 6-z Vatslava Havela Blvd., Kyiv, Kyiv 03124, UA
OutsourcingSoftware Developmentand Professional ServicesOutsourcing