Denver, Colorado, United States · Hybrid
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Skills: Network Support, Application Support, System Support, SLA Management, Incident Management
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Denver, Colorado, United States · On-site
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Denver, Colorado, United States · On-site
$18/hr–$20/hr
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Denver, Colorado, United States · On-site
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Denver, Colorado, United States · On-site
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Denver, Colorado, United States · Hybrid
$142k–$212k/yr
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Provide high-quality technical service operations and support to internal and external customers to ensure system availability. Manage incident and problem resolution, perform preventive maintenance, and coordinate with resolver groups to meet SLAs.
Requires 2-3 years of experience in network or system support, preferably within the airport or airline industry. A diploma or certificate in Computer Science or Engineering is required, along with ITIL Foundation and entry-level technical certifications.
WELCOME TO SITA
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don’t just move the world forward, we’re proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
Are you ready to love your job? The adventure begins right here, with you, at SITA.
ABOUT THE ROLE & TEAM
Ensure SITA’s growth by delivering high-quality technical Service Operations to customers.
Perform all activities to SITA standards, focusing on customer satisfaction and reliable support.
Maintain optimal availability of systems and products through proper configuration and upkeep.
Support continuous improvement of service delivery by enhancing processes and procedures.
WHAT YOU WILL DO:
ABOUT YOUR SKILLS:
WHAT WE OFFER
SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
🌿 Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life.
🚀 Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning!
🙌🏽 Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.
“Equal Employment Opportunity Employer / Veterans / Disabled. SITA is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard of race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
If you have a disability and you believe you need a reasonable accommodation, please email [email protected]. This Talent Acquisition Consultant will assist disabled job seekers whose disability prevents them from being able to apply online.”
Pay Transparency Nondiscrimination Provision
In the U.S. (Colorado), the standard base salary range for this role is $50,000.00 to $55,000.00 per year. This range applies only to positions based in Colorado and does not apply to roles in other locations. Actual compensation may vary based on factors such as experience, performance, and location. In addition to competitive base pay, employees in this role may be eligible for incentive compensation; however, such compensation is not guaranteed.
Dedicated and committed to the air transport industry
Travel fuels the world today. Connecting us all. Building a better quality of life, and propelling our global economy. Since the start, we’ve made it our lifework to build solutions that help every airline and every airport across the world. We made check-in easier. We let pilots talk to ground control. We delivered better ways to track down lost bags. Some of our solutions even contributed to the birth of the early internet back in the 1970s. We’ve been innovating for almost a century. Defying boundaries. Bringing our industry together. And that’s just the beginning. We’ll keep building connections that bring our fragmented industry together. And we’ll keep using those partnerships to deliver better solutions. This is what drives us. We don’t just build networks. We make paths between your customers and their best travel ever.
Offices: Chem. de Joinville 26, Geneva, Geneva 1216, CH · 1 London Gate, 252 - 254 Blyth Road, Hayes, Middlesex UB3 1BW, GB · 3100 Cumberland Blvd., Atlanta, GA 30339, US · 11 Loyang Way, Singapore, Singapore 508723, SG · Corniche Al Nahr, HOLCOM Bldg. 2nd Floor, Block A, Beirut, LB
