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$18/hr–$26/hr
Mid level$1.5B raised
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$16/hr–$22/hr
Full-time
high school
Medical coverage, Dental coverage, Vision coverage, Paid time off, Disability insurance, 401(k) with company match
Posted 3d ago
~40 hrs/week
Responsibilities
The Document Production Associate is responsible for providing word processing and document production services while ensuring all tasks meet client deadlines and quality standards. They must effectively utilize tracking software, perform proofreading, and maintain professional communication with team members and clients.
Requirements
Candidates must have a high school diploma or equivalent and at least one year of document production experience, preferably in a corporate or legal environment. Proficiency in MS Office software and strong organizational and problem-solving skills are required for this role.
Full job description
Company Description
Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.
We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.
Job Description
The Document Production Associate position is responsible for providing word processing and/or document production services for our clients.
This role will be on-site for training, then moves to a remote model.
Tues-Sat, 12am-9am
( denotes an “essential function”)
Utilize appropriate logs and/or tracking software for all document production work
Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
Perform work in document production, proofreading, intake and workflow coordination functions, as needed
Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction
Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
Communicate with team members, lead, supervisor or client on job or deadline concerns
Meet contracted deadlines for service delivery to our clients
Troubleshoot basic software or hardware problems
Help to foster a proactive environment of continuous service enhancement and relationship building with the client
Perform quality assurance on work, as requested
Adhere to Williams Lea Tag policies, in addition to client policies
Use equipment and supplies in a cost efficient manner
Qualifications
High school diploma or equivalent
Minimum (1) year document production experience preferably in a legal, banking or large corporate environment
Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
Familiar with other software programs for editing and/or creating documents
Strong attention to detail; able to work on multiple projects simultaneously
Must have good organizational skills
Must be able to meet deadlines and complete all projects in a timely manner
Ability to handle sensitive and/or confidential documents and information
Able to exercise good judgment to make decisions that conform to business needs and policy
Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
Ability to maintain professional composure when working with immediate deadlines
Ability to work both independently and collaboratively as part of a team
Ability to work in a fast paced environment
Ability to communicate professionally both verbally and in writing
Must be self-motivated with a positive attitude
Proven customer service skills are required in order to create, maintain and enhance customer relationships
Additional Information
The salary range for this role at the noted RRD location is $16.59 - $22.50 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.
At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 92% of the Fortune 100.
Our proprietary technology, advanced data analytics and established expertise fuel organizational decision-making, from strategy through execution.
With operations in 30 countries, global organizations and regulated industries trust RR Donnelley to reduce complexity and drive audience connections across the entire customer journey.
Offices: 227 W Monroe St, Suite 500, Chicago, Illinois 60606, US