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The Computer Technician is responsible for repairing, refurbishing, and upgrading donated desktops and laptops, including hardware replacement and disk imaging. They also provide technical support to customers and collaborate with managers to meet refurbishment goals.
Requirements
Candidates should have experience with computer repair and working in a Windows PC environment, with familiarity in Windows deployment preferred. Strong analytical, problem-solving, and communication skills are required, along with the ability to work in a warehouse setting.
Full job description
Description
About the Role
This Computer Technician position is responsible for the technician operations process. The Computer Technician will be able to work diligently and accurately and will possess a great problem-solving ability in order to fix issues and ensure functionality, and be well-versed in computer systems and network functions.
Key Responsibilities
Computer Repair
Repair, refurbish, and upgrade donated desktops and laptops, including disassembly, reassembly, and hardware replacement
Perform computer troubleshooting, repairs, and hard drive sanitization
Image computers using disk imaging and automated operating system installation tools
Load and unload computer equipment and maintain a clean, organized workspace
Conduct quality control (QC) checks on hard drives and ensure proper image deployment for various devices
Customer Support
Provide telephone technical support and customer assistance, including updating online orders
Collaborate with managers to improve processes and meet daily/weekly refurbishment and KPI goals
Perform additional duties as assigned
Requirements
Experience with computer repair, refurbishing, and working in a Windows PC environment
Familiarity with Windows deployment and imaging preferred
Strong analytical thinking, attention to detail, and problem-solving skills
Excellent verbal and written communication skills
Passion for technology and continuous learning
Ability to meet deadlines and work independently in a fast-paced, changing environment
Must be flexible, self-motivated, and adaptable
Comfortable working in a general warehouse setting
What We Value
Genuine interest in people, technology, and digital equity
Compassionate, curious, and community-minded
Graceful under pressure and adaptable in dynamic situations
Collaborative teammate who brings energy and empathy to every interaction
Self-motivated and solutions-oriented thinker
Physical Requirements
Prolonged periods of sitting or standing at a workstation or service counter
Ability to frequently lift or move items up to 25 pounds, occasional lifting of up to 50 pounds
Frequent use of computer, phone, and other office equipment
Capability to communicate clearly in person, by phone, and over digital platforms
Frequent bending, kneeling, crouching, and reaching
Capability to work in various indoor non temperature controlled environments
Manual dexterity to handle tools, and small components
Extended periods of walking or standing throughout the workday
Visual acuity to read labels and perform detailed tasks
Willingness to adhere to physical safety protocols
We are a growing non-profit and expect this position to drive continued growth. We have a casual, fun, team-oriented environment.
Compensation & Total Rewards
At PCs for People, we are committed to providing fair, equitable, and transparent compensation. The final base salary offer for this role will be determined based on a variety of factors, including the candidate’s specific geographic location, relevant skills, specialized experience, and education or certifications.
In addition to base pay, PCs for People offers a comprehensive benefits package to eligible employees designed to support your total well-being:
Health & Wellness: Comprehensive medical, dental, and vision insurance options.
Retirement: A 401(k) plan with a 100% match on the first 3% deferred and 50% match on the next 2% deferred.
Time Off: Vacation and Paid Sick Leave accrued based on hours worked, plus 12 paid company holidays.
EEO Statement PCs for People is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other legally protected status. We encourage applications from individuals with diverse backgrounds and lived experiences that align with our mission of digital equity and community empowerment.
Affordable Computers & Low-Cost Internet for Nonprofits & Low-Income Families. Free Corporate E-Waste Recycling Service.
Industry
Information Technology & Services
Company size
51-200 employees
Founded
1998
Headquarters
St Paul, Minnesota
LinkedIn followers
6,429
Since 1998, PCs for People has been a driving force behind digital inclusion efforts across the US. As a 501(c)(3) non-profit organization, our mission is to provide technology access that offers employment and educational opportunities to low-income individuals, families, and those with disabilities.
Through an unwavering commitment to the communities we serve, we have connected over 300,000 people in all 50 states and Puerto Rico and recycled millions of pounds of electronics. Our services include free end-of-life IT asset management and certified data sanitization, technology refurbishing, computer distribution, computer repair, internet service, and technology education.
We provide businesses with a Secure E-Waste Recycling Service which helps businesses eliminate electronic waste for free. Our recycling service provides:
• AAA NAID certified data sanitization
• No recycling, pickup, or data wiping fees
• Complete asset management audit trail
• Community and environmental benefit
Eliminate your e-waste, protect your data, and serve your community.
Offices: 2492 Doswell Ave, St Paul, Minnesota 55108, US · 1481 Marshall Ave, St. Paul, MN 55104, US · 107 E Walnut St, Mankato, Minnesota 56001, US · 261 Joseph E Lowery Blvd NW, Atlanta, Georgia 30314, US · 2901 E Biddle St, Baltimore, Maryland 21213, US
Computer RecyclingInternet For Low-Income FamiliesDigital InclusionNAID Certified Data SanitizationRefurbished Computer SalesLow-Cost ComputersAffordable Internetand Digital LiteracyTrainingDigital Marketing