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Full-time
high school, bachelor degree, professional certificate
Medical insurance, Dental insurance, Vision insurance, Tuition reimbursement, Pet insurance, Legal insurance
Posted 1d ago
~40 hrs/week
Responsibilities
The specialist will provide comprehensive sales support by processing orders, creating quotes, and maintaining customer relationships. They will collaborate with internal departments and external sales representatives to ensure customer requirements are met and revenue growth is achieved.
Requirements
Candidates must have at least 2 years of customer service or sales support experience and a high school diploma. Proficiency in Microsoft Office and strong organizational and communication skills are required for this role.
Full job description
TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com
Why you’ll love it here!
Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
401k + Community Service Day
Spotlight Awards
National Sales Excellence Awards
CFSP Prep Certification Program
POSITION SUMMARY
The Customer & Sales Support Specialist reports to the Manager, Customer &Sales Support
Located in Cleveland, OH
Full-Time
Hybrid
Join our dynamic Sales Support Department as a Customer & Sales Support Specialist. In this role, you'll assist the Business Development (outside sales) team by performing clerical tasks with precision in a fast-paced environment. Your responsibilities include data entry, basic bookkeeping, creating quotes and orders, collaborating with vendors and internal departments, and providing top-notch customer service. Your focus will contribute to profitable revenue growth and effective customer relationship management.
Position Summary/Objective
The Customer and Sales Support Team member will provide customer service and sales support to sales representatives and other personnel involved in sales.
Essential Functions & Responsibilities
Will be a key inside contact for customers with timely and accurate processing of incoming orders and quotation requests via phone, fax, online chat or email, ensuring a high level of customer satisfaction
Support external sales representatives, including maintaining customer base, setting up order guides and pricing, order entry, quoting, monitoring back orders and sample requests.
Focus on improving lines per order and increasing profit margin
Establish and maintain strong positive customer relationships
provide courteous and efficient servicing of customer requests
learn key contacts
ask for the order
follow up on purchases and address any customer service issues
Respond to customer literature request including, product information, tracking information, and proof of delivery
Assist in managing plan for weekly/monthly outbound calls to assigned customers/sales reps to build relationships and orders
Achieve and maintain high level of product knowledge through product training, reading written materials, and utilizing resources/tools available for support
Resolve all customer issues/opportunities such as pricing, tracking shipments and/or processing credits
Support and communicate with all internal departments – Sales, Finance, Warehouse, purchasing – to ensure customers’ requirements are met or exceeded
Determine customer requirements and expectations in order to recommend specific product solutions via research
Provide back-up while sales representatives are on vacation
Minimal travel may be required from time to time
Competencies, Skills and Abilities
Superior customer service attitude with unwavering commitment to the customer, team, and Company
Clear, concise, and genuine phone presence
Advanced math skills
Ability to prioritize and multi-task in a fast-paced and demanding environment
Sales minded with winning attitude and proven success in developing long term relationships with current account base and new business opportunities
Strong organizational skills
Highly motivated and self-directed
Results oriented team player with a committed effort to meet goal numbers
High attention to detail
Strong working knowledge of MS Word, Excel, and Outlook and MS Operating system
Strong professional work ethic
Maintains a positive/calm attitude when handling problems or the unexpected
Demonstrate resourcefulness
Preferred
Working knowledge of Oracle Systems, CRM platforms
Working knowledge of Auto-Quotes system
Education & Experience
Essential Education:
High school diploma
Preferred Education:
Bachelor’s degree
CFSP Certification
Essential Experience:
2+ years customer service experience
Preferred Experience:
Previous foodservice industry experience
2+ years sales support environment
Compensation includes the posted base salary range and does not reflect potential commission, incentive, bonus, or other additional compensation opportunities, where applicable. Total compensation is determined based on experience, skills, internal equity, geographic location, and other job-related compensatory factors.
In addition to base salary, this role will be eligible for participation in TriMark’s’ benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.
TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].
Scam Alert: TriMark will never ask an applicant for their social security number or to make a payment related to a job application or job offer, or to pay for workplace equipment. Further, all communications with TriMark recruiters will come from an e-mail address ending in TriMarkUSA.com. If you have any concerns about the legitimacy of a job posting or recruiting contact, please contact [email protected].
Leading Full-Service Provider of Design/Build, Equipment, and Supplies to the Foodservice Industry.
Industry
Wholesale
Company size
1,001-5,000 employees
Founded
1998
Headquarters
Mansfield, Massachusetts
LinkedIn followers
56,030
Total funding
$350M
TriMark USA is one of the country’s largest full-service providers of equipment, supplies, and design services to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors.
Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company.
Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence.
For more information, please visit: www.trimarkusa.com
Offices: 9 Hampshire St, Mansfield, Massachusetts 02048, US
Foodservice SuppliesFoodservice DesignRestaurant EquipmentCommercial Kitchen EquipmentBuffet and CateringJanitorial and ChemicalsTake Out and DisposablesContract ServicesKitchen DesignSales