Columbus, Ohio, United States · On-site
Business/Program: JPMorganChase Workplace Solutions Job Title: Quality Assurance Specialist – Workplace Solutions Service Desk Location: Columbus, Ohio (onsite) Employment Type: Full-time Reporting To: Service Desk Manag…
Skills: Quality assurance, Service desk, Call monitoring, Trend analysis, Customer service
Columbus, Ohio, United States · Remote OK
$80k–$149k/yr
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Columbus, Ohio, United States · On-site
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Columbus, Ohio, United States · Remote OK
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Columbus, Ohio, United States · On-site
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Columbus, Ohio, United States · On-site
$143k–$190k/yr
We are seeking an innovative and technically fluent AI/Automation Product Manager to lead the adoption and evolution of AI and LLM (Large Language Model) tooling within our Technical Program Management (TPM) function. As…
Skills: Technical Program Management, Product Management, Large Language Models, Prompt Engineering, API Integrations
Columbus, Ohio, United States · On-site
We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. As a Software Engineer III at JPMorganChase within the CCB, you serve as a seasoned member of an agile tea…
Skills: Java, System Design, Application Development, AI-assisted Development, CI/CD
Columbus, Ohio, United States · On-site
We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. As a Software Engineer III at JPMorganChase within the CONSUMER & COMMUNITY BANKING Trust and Security Tec…
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Columbus, Ohio, United States · On-site
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Columbus, Ohio, United States · On-site
Bring your payroll and automation skills to work that improves how people get paid—accurately, on time, and at scale. You’ll help modernize end-to-end U.S. payroll processes by reducing manual work, strengthening control…
Skills: Payroll Optimization, Process Improvement, Oracle HCM Payroll, Alteryx, Pega
Columbus, Ohio, United States · On-site
Shape the future of financial services at JPMorganChase. Join us to drive innovation, deliver impactful solutions, and lead teams at the forefront of technology. As Senior Director of Software Engineering at JPMorgan Cha…
Skills: Software Engineering, Agentic AI, AWS Cloud, Kubernetes, Kafka
Columbus, Ohio, United States · On-site
$171k–$260k/yr
If you are excited about shaping the future of technology and driving significant business impact in financial services, we are looking for people just like you. Join our team and help us develop game-changing, high-qual…
Skills: Application Architecture, Solution Architecture, Cloud-Native Design, AI/ML Architecture, SDLC
Columbus, Ohio, United States · On-site
We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Lead Software Engineer at JPMorganChase within the Consumer and Community Banking, Trust and Se…
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Columbus, Ohio, United States · Remote OK
Job overview: As Technical Account Manager, you will be the main point of contact and technical account owner for one account. The Professional Services team is a client-focused team, expert in everything Genetec develop…
Skills: Account Management, Project Management, Field Engineering, Technical Support, Windows Operating Systems
Columbus, Ohio, United States · On-site
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations. As a Senior Product Asso…
Skills: Product Management, Product Development Life Cycle, User Research, Data Analytics, Journey Mapping
Columbus, Ohio, United States · On-site
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Skills: Data Analytics, Storytelling, Process Mapping, Artificial Intelligence, Large Language Models
Cleveland, Ohio, United States · Remote OK
$99k–$212k/yr
Overview Are you looking for a highly rewarding opportunity that provides extensive career growth opportunity? Gilbane is seeking a Commissioning Manager - Data Center to oversee the entire commissioning process to ensur…
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Columbus, Ohio, United States · On-site
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Skills: React, AWS, Playwright, System Design, REST APIs
Columbus, Ohio, United States · Hybrid
$96k–$178k/yr
If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, the…
Skills: Data Analysis, SQL, Power BI, Tableau, Data Profiling
Columbus, Ohio, United States · On-site
Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations…
Skills: Operational Management, Program Management, Executive Reporting, Cybersecurity Operations, JIRA
Columbus, Ohio, United States • On-site
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The Quality Assurance Specialist will monitor and evaluate Service Desk interactions to ensure technical accuracy, professionalism, and adherence to quality standards. They will also provide actionable insights, facilitate calibration sessions, and recommend process improvements to enhance the participant experience.
Candidates must have 2–3 years of experience in a Call Center or Service Desk environment along with strong analytical and communication skills. Proficiency in Microsoft Office, particularly Excel, is required, while a bachelor's degree and experience with Jira are preferred.
Business/Program: JPMorganChase Workplace Solutions
Job Title: Quality Assurance Specialist – Workplace Solutions Service Desk
Location: Columbus, Ohio (onsite)
Employment Type: Full-time
Reporting To: Service Desk Manager (or designated Team Leader/Manager)
Job Family: Operations / Service Desk / Quality Assurance
Role Summary: Individual Contributor
Who We Are
JPMorganChase Workplace Solutions is a leading provider of equity compensation management solutions, offering stock plan administration software, expert support services, and integrated financial reporting tools to corporate clients and their employees worldwide. Hundreds of companies—from startups to large enterprises—choose Workplace Solutions for simplicity, agility, and value.
Our values include: Client Driven, Innovative, Team Focused, Problem Solvers, and Process Driven (Agile/Scrum).
Role Overview / Purpose
We are seeking a self-driven, customer-focused Quality Assurance Specialist to join the JPMorganChase Workplace Solutions Service Desk team in Columbus, Ohio. This role is responsible for assessing and improving the quality and consistency of participant support delivered by Service Desk Analysts. The QA Specialist will monitor inbound/outbound calls and written interactions (email/tickets) to evaluate professionalism, technical accuracy, customer service performance, and adherence to policies and procedures.
This individual will help develop, implement, and continuously improve Service Desk quality processes, and will recommend enhancements to training and knowledge materials to improve the overall participant experience.
Key Responsibilities
Required Qualifications
Preferred / Nice to Have
Job Progression / Growth Opportunity
This role will be a key contributor to the continued growth and maturity of the Workplace Solutions Service Desk quality program. The position offers broad exposure across operations, product/process knowledge, and stakeholder management, with potential growth paths into team leadership, product ownership, sales support, and client relationship roles.
Additional Notes
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets. We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services. Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms JPMorgan Chase & Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Based on 336 listings with disclosed salaries, most technology jobs in Columbus, OH pay between $79k–$199k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 749 open technology positions in Columbus, OH listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include JPMorganChase, Battelle, Nationwide, Amazon, Clearsulting, among others. Browse the listings above to see every active employer.
Yes — 293 of the 749 open technology positions offer remote or hybrid work (93 remote, 200 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
