Columbus, Ohio, United States · Hybrid
$145k–$175k/yr
Description User Researcher, Patient Experience About Us At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is …
Skills: User Research, Usability Testing, Product Design, Qualitative Research, Quantitative Research
Columbus, Ohio, United States · Hybrid
$145k–$175k/yr
Description User Researcher, Care & Access About Us At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to pr…
Skills: User Research, Problem Framing, Contextual Inquiry, Ethnographic Research, Service Design
Columbus, Ohio, United States · Hybrid
$13k–$154k/yr
Description Product Designer, Patient Experience About Us At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is…
Skills: Product Design, User Experience Design, Figma, Wireframing, Prototyping
Columbus, Ohio, United States · On-site
Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability. As a Lead Site Reliability Engineer at JPMor…
Skills: Site Reliability Engineering, Python, Java, Spring Boot, Shell
Columbus, Ohio, United States · On-site
$45k–$134k/yr
Description *This position requires you to work 100% on-site at our HQ in Columbus, OH* BBI is looking for competitive, confident, and passionate individuals to join our growing team. As an Account Executive, you will fo…
Skills: Lead generation, Cold calling, Negotiation, Market research, Account management
Columbus, Ohio, United States · On-site
$80k–$95k/yr
Description Contingent Upon Contract Award Connected Logistics is seeking a Telecom Network Engineer to support the operating, maintaining, documenting, engineering, integrating, and making recommendations to standardize…
Skills: Telecommunications, Network engineering, VTC, IPTV, SBC
Columbus, Ohio, United States · On-site
Forge Your Future with Us: At Forge Biologics, we believe in turning bold ideas into life-changing realities. Our mission is simple yet powerful: to enable access to life-changing gene therapies and help bring them from …
Skills: Downstream process development, Purification techniques, Buffer preparation, Filtration, Column chromatography
Columbus, Ohio, United States · Hybrid
Here at Lower, we believe homeownership is the key to building wealth, and we’re making it easier and more accessible than ever. As a mission-driven fintech, we simplify the home-buying process through cutting-edge techn…
Skills: Data engineering, Snowflake, Dbt, Looker, Domo
Columbus, Ohio, United States · Hybrid
$16/hr–$22/hr
Company Description Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled admin…
Skills: Document production, Word processing, Proofreading, Workflow coordination, MS Office
Columbus, Ohio, United States · Hybrid
$16/hr–$22/hr
Company Description Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled admin…
Skills: Document production, Word processing, Proofreading, Workflow coordination, MS Office
Columbus, Ohio, United States · Hybrid
$16/hr–$22/hr
Company Description Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled admin…
Skills: Document production, Word processing, Proofreading, Workflow coordination, Microsoft Office
Columbus, Ohio, United States · Hybrid
$18/hr–$26/hr
Company Description Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled admin…
Skills: Document production, Proofreading, Microsoft Office, Workflow coordination, Quality assurance
Columbus, Ohio, United States · On-site
Description Are you a skilled and experienced plumbing professional looking for a company that values your expertise, offers top pay, excellent benefits, and real career growth? If so, Haven Services wants to meet you. H…
Skills: Commercial Plumbing, Residential Plumbing, Plumbing Maintenance, Service Plumbing, Problem Solving
Columbus, Ohio, United States · On-site
$16/hr–$22/hr
Company Description Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled admin…
Skills: Document production, Word processing, Proofreading, Microsoft Office, Microsoft Word
Columbus, Ohio, United States · On-site
Description Guest Services Representative- 402110 Department: Rooms Reports To: GSM/AGM/GM FLSA: Non-Exempt Job Summary: The Guest Services Representative is responsible for providing exceptional customer service to hote…
Skills: Customer service, Communication, Interpersonal skills, Multitasking, Computer skills
Columbus, Ohio, United States · On-site
The Westin Great Southern Hotel is looking for our next great team members to join us on our Housekeeping Team. We are seeking experienced and customer service-oriented individuals to fill the position of Housekeeping In…
Skills: Housekeeping inspection, Customer service, Attention to detail, Time management, Organizational skills
Columbus, Ohio, United States · On-site
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shini…
Skills: Customer service, Front desk operations, Computer skills, Point-of-sale systems, Cash handling
Columbus, Ohio, United States · On-site
$16/hr–$22/hr
Company Description Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled admin…
Skills: Document production, Word processing, Proofreading, Workflow coordination, MS Office
Drucker + Falk, LLCColumbus, Ohio, United States · On-site
THE FARMS Weekend hours: On-call rotation 2026 Columbus Apartment Association Property Management Company of the Year The Service Manager/Maintenance Superintendent is responsible for the physical upkeep of the community…
Skills: Maintenance management, Staff supervision, HVAC, Plumbing, Carpentry
Columbus, Ohio, United States · On-site
Forge Your Future with Us: At Forge Biologics, we believe in turning bold ideas into life-changing realities. Our mission is simple yet powerful: to enable access to life-changing gene therapies and help bring them from …
Skills: Equipment validation, cGMP, Aseptic processing, Clean room standards, Risk assessment
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The User Researcher will own end-to-end research across patient-facing product experiences, including enrollment, checkout, and patient communications. They will partner with Product and Design teams to identify key assumptions, conduct full-cycle research, and synthesize findings into actionable recommendations.
Candidates should have 2 to 5 years of experience conducting user research on digital products or services, with a preference for a bachelor's degree. Strong skills in evaluative research, communication, and the ability to work independently in a remote, ambiguous environment are essential.
Description
At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.
We are seeking a User Researcher, Patient Experience to own research across Gifthealth's patient-facing product experiences. This position plays a key role in supporting the Product department and reports to Sr. UX Researcher, ensuring alignment with organizational goals, operational excellence, and compliance standards.
This role works closely with Product and Design throughout the product cycle: identifying what we need to understand before we build, conducting research as ideas take shape, evaluating experiences before they launch, and learning from what happens afterward. A PM should be able to bring this researcher a problem rather than a study brief and trust them to identify the riskiest assumptions in the patient experience, determine what is worth learning, find the right way to learn it, and get the evidence back while there is still time to change the product.
This role may be leveled as Researcher or Senior Researcher based on experience and demonstrated independence. At the Senior level, the researcher independently owns that process end to end. At the Researcher level, they independently own well-bounded work while developing the same judgment on more ambiguous problems with support from the research lead.
Key Responsibilities
Key Essential Functions
Status: Full-time
FLSA: Exempt
Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.
We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.
Seamlessly unifying access, fulfillment, and support for faster, simpler digital pharmacy care.
Gifthealth unifies patient access, fulfillment, and support in one seamless, tech-plus-touch platform so patients start therapy faster, stay on it longer, and get the best price every time. As the modern hub alternative and pharmacy of record, our platform eliminates hand-offs and delays. For your brands, it means more patients start and stay on their prescribed therapies, backed by real-time insight across the full patient journey.
Offices: Columbus, OH, US
