Who we are Austin Veterinary Diagnostic Hospital is looking for a Client Relationship Specialist! Position Details Role: Client Relationship Specialist (Veterinary Receptionist)Status: Full-timeSalary: Negotiable and bas…
Skills: Customer Service, Veterinary Reception, Verbal Communication, Written Communication, Organization
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Full-time
401(k) Matching, Roth Retirement Savings, Flexible Spending Account, 529 Savings Plan, Tuition Support Program, Referral Bonus Program
Posted 15d ago
Apply by Jul 23
~40 hrs/week
Responsibilities
Deliver exceptional customer service by managing client check-ins, scheduling appointments, and facilitating communication between clients and the medical team. Handle administrative tasks including payment processing, medical record maintenance, and lobby organization.
Requirements
Requires at least two years of customer service experience with a preference for previous veterinary reception experience. Candidates must possess strong communication skills, a compassionate attitude, and the ability to work evenings and weekends.
Full job description
Who we are
Austin Veterinary Diagnostic Hospital is looking for a Client Relationship Specialist!
Position Details
Role: Client Relationship Specialist (Veterinary Receptionist)Status: Full-timeSalary: Negotiable and based on experienceSchedule: 4 or 5-day weeks with closing shift (8 am-7 pm or 10 am -7 pm)rotating Saturday shifts
Benefits Highlights
Financial Rewards that Grow with You: Competitive compensation, 401(k) matching, Roth retirement savings, flexible spending options, tuition support, and referral bonusesWellness & Peace of Mind: Medical, dental, and vision insurance, supplemental coverage, paid parental leave, generous paid time off, and employee pet care benefitsProfessional Growth & Recognition: Quarterly Team Rewards Bonus Program, professional development opportunities, continuing education allowance, and uniform allowanceLifestyle Perks You'll Appreciate: Six paid holidays, Employee Assistance Program, employee discounts, and the opportunity to work alongside an exceptional specialty-focused veterinary team
Looking for a client service career where you can make a difference while working with cutting-edge veterinary medicine?
Austin Veterinary Diagnostic Hospital is seeking a compassionate, dependable Client Relationship Specialist to join our exceptional team. Located in the beautiful Texas Hill Country, our hospital brings advanced diagnostics, specialty services, and routine veterinary care together under one roof. From CT scans and ultrasound to endoscopy, arthroscopy, advanced dentistry, and a fully equipped in-house laboratory, we're committed to providing comprehensive care and an outstanding experience for every client and patient.
As the first and last person our clients interact with, you'll play a vital role in creating a welcoming, supportive experience while helping our hospital operate smoothly every day. If you enjoy helping people, love animals, and thrive in a fast-paced environment, we'd love to meet you.
Why Our Client Relationship Specialists Love It Here
Join an advanced, state-of-the-art veterinary hospital
Work alongside an experienced, collaborative medical team
Build meaningful relationships with clients and their pets
Enjoy opportunities for professional growth and continuing education
Be part of a hospital committed to providing comprehensive, same-day care whenever possible
Work in a supportive environment that values teamwork, compassion, and excellence
Make a meaningful impact every day while helping pets receive exceptional care
What Our Client Relationship Specialists Do
Deliver exceptional customer service to clients and their pets
Answer phone calls, text messages, and emails professionally and compassionately
Schedule appointments, procedures, and diagnostic services accurately
Welcome clients and patients while managing check-in and check-out efficiently
Facilitate communication between clients and the medical team
Maintain accurate client, patient, and medical records within the practice management system
Process payments, collect deposits, and follow up on outstanding balances
Help resolve client concerns with professionalism and empathy
Maintain a clean, organized, and welcoming reception and lobby area
Assist with additional administrative duties as needed
What Our Client Relationship Specialists Bring
At least two years of customer service experience
Veterinary reception experience preferred
Excellent verbal and written communication skills
A friendly, patient, and compassionate attitude
Strong organizational and multitasking abilities
Excellent conflict resolution and problem-solving skills
A positive, team-oriented work ethic
Ability to learn quickly and work independently
Familiarity with veterinary medical terminology is preferred
Availability to work evenings and weekends as needed
The Extras You'll Actually Feel
At Austin Veterinary Diagnostic Hospital, you'll be surrounded by teammates who are passionate about delivering exceptional medicine and outstanding client service. We believe every team member contributes to our success, and we're committed to creating a workplace where you'll feel supported, appreciated, and encouraged to continue growing. Here, you'll have the opportunity to work with advanced technology while making a meaningful difference in the lives of pets and the people who love them.
Benefits You Can't Beat
Financial Benefits
A flexible approach to compensation that reflects your skill set and future performance
401(k) Matching & Roth Retirement Savings Plan
Flexible Spending Account
529 Savings Plan
Tuition Support Program
Referral Bonus Program
Wellness Benefits
Health insurance, including medical, dental, and vision
Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal coverage, and employee, spouse, and dependent life insurance
Up to three weeks of paid parental leave for eligible employees after one year of service
Sick Time / Paid Time Off
Free or discounted laboratory work for employee pets
Pet discounts on services and products
Pet food discount program
Professional Growth & Recognition
Quarterly Team Rewards Bonus Program
Professional development opportunities
Continuing education allowance
Uniform allowance
Lifestyle Benefits
Six paid holidays
Employee Assistance Program
Employee discount program
Join Our Team
If you're ready to join a hospital that combines advanced veterinary medicine with outstanding client care, we'd love to hear from you. Apply today and become part of the Austin Veterinary Diagnostic Hospital team!
Diversity, equity, inclusion, and belonging are core values at Austin Veterinary Diagnostic Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.
Locally owned animal hospital catering to BOTH routine and advanced care for your pets under one roof!
Industry
Non-profit Organizations
Company size
11-50 employees
Founded
1975
Headquarters
Austin, Texas
LinkedIn followers
188
Voted the #1 veterinarians in Austin, AVDH is a family-owned veterinary hospital in Southwest Austin.
Our full suite of technology and diagnostic and imaging tools enable us to conduct ALL procedures in-house for your convenience.
Cutting edge technology, compassionate care, overall wellness, and preventative medicine are a large part of our practice. We pride ourselves on the ability to diagnose and treat even the most complex conditions and diseases.