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Austin Veterinary Diagnostic Hospital logoAustin Veterinary Diagnostic Hospital

Veterinary Receptionist - Austin, TX

Austin, Texas, United States · On-site

Mid level

Who we are Austin Veterinary Diagnostic Hospital is looking for a Client Relationship Specialist! Position Details Role: Client Relationship Specialist (Veterinary Receptionist)Status: Full-timeSalary: Negotiable and bas…

Skills: Customer Service, Veterinary Reception, Verbal Communication, Written Communication, Organization

Austin Veterinary Diagnostic Hospital logo

Veterinary Receptionist - Austin, TX

Austin Veterinary Diagnostic Hospital

Austin, Texas, United States • On-site

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Mid level

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  • Full-time
  • 401(k) Matching, Roth Retirement Savings, Flexible Spending Account, 529 Savings Plan, Tuition Support Program, Referral Bonus Program
  • Posted 4d ago
  • Apply by Jul 23
  • ~40 hrs/week

Responsibilities

Deliver exceptional customer service by managing client check-ins, scheduling appointments, and facilitating communication between clients and the medical team. Handle administrative tasks including payment processing, medical record maintenance, and lobby organization.

Requirements

Requires at least two years of customer service experience with a preference for previous veterinary reception experience. Candidates must possess strong communication skills, a compassionate attitude, and the ability to work evenings and weekends.

Full job description

Who we are

Austin Veterinary Diagnostic Hospital is looking for a Client Relationship Specialist!

 

Position Details

Role: Client Relationship Specialist (Veterinary Receptionist)Status: Full-timeSalary: Negotiable and based on experienceSchedule: 4 or 5-day weeks with closing shift (8 am-7 pm or 10 am -7 pm)rotating Saturday shifts

Benefits Highlights

 

Financial Rewards that Grow with You: Competitive compensation, 401(k) matching, Roth retirement savings, flexible spending options, tuition support, and referral bonusesWellness & Peace of Mind: Medical, dental, and vision insurance, supplemental coverage, paid parental leave, generous paid time off, and employee pet care benefitsProfessional Growth & Recognition: Quarterly Team Rewards Bonus Program, professional development opportunities, continuing education allowance, and uniform allowanceLifestyle Perks You'll Appreciate: Six paid holidays, Employee Assistance Program, employee discounts, and the opportunity to work alongside an exceptional specialty-focused veterinary team

Looking for a client service career where you can make a difference while working with cutting-edge veterinary medicine?

 

Austin Veterinary Diagnostic Hospital is seeking a compassionate, dependable Client Relationship Specialist to join our exceptional team. Located in the beautiful Texas Hill Country, our hospital brings advanced diagnostics, specialty services, and routine veterinary care together under one roof. From CT scans and ultrasound to endoscopy, arthroscopy, advanced dentistry, and a fully equipped in-house laboratory, we're committed to providing comprehensive care and an outstanding experience for every client and patient.

As the first and last person our clients interact with, you'll play a vital role in creating a welcoming, supportive experience while helping our hospital operate smoothly every day. If you enjoy helping people, love animals, and thrive in a fast-paced environment, we'd love to meet you.

 

Why Our Client Relationship Specialists Love It Here

  • Join an advanced, state-of-the-art veterinary hospital
  • Work alongside an experienced, collaborative medical team
  • Build meaningful relationships with clients and their pets
  • Enjoy opportunities for professional growth and continuing education
  • Be part of a hospital committed to providing comprehensive, same-day care whenever possible
  • Work in a supportive environment that values teamwork, compassion, and excellence
  • Make a meaningful impact every day while helping pets receive exceptional care

What Our Client Relationship Specialists Do

  • Deliver exceptional customer service to clients and their pets
  • Answer phone calls, text messages, and emails professionally and compassionately
  • Schedule appointments, procedures, and diagnostic services accurately
  • Welcome clients and patients while managing check-in and check-out efficiently
  • Facilitate communication between clients and the medical team
  • Maintain accurate client, patient, and medical records within the practice management system
  • Process payments, collect deposits, and follow up on outstanding balances
  • Help resolve client concerns with professionalism and empathy
  • Maintain a clean, organized, and welcoming reception and lobby area
  • Assist with additional administrative duties as needed

What Our Client Relationship Specialists Bring

  • At least two years of customer service experience
  • Veterinary reception experience preferred
  • Excellent verbal and written communication skills
  • A friendly, patient, and compassionate attitude
  • Strong organizational and multitasking abilities
  • Excellent conflict resolution and problem-solving skills
  • A positive, team-oriented work ethic
  • Ability to learn quickly and work independently
  • Familiarity with veterinary medical terminology is preferred
  • Availability to work evenings and weekends as needed

The Extras You'll Actually Feel

 

At Austin Veterinary Diagnostic Hospital, you'll be surrounded by teammates who are passionate about delivering exceptional medicine and outstanding client service. We believe every team member contributes to our success, and we're committed to creating a workplace where you'll feel supported, appreciated, and encouraged to continue growing. Here, you'll have the opportunity to work with advanced technology while making a meaningful difference in the lives of pets and the people who love them.

 

Benefits You Can't Beat

 

Financial Benefits

  • A flexible approach to compensation that reflects your skill set and future performance
  • 401(k) Matching & Roth Retirement Savings Plan
  • Flexible Spending Account
  • 529 Savings Plan
  • Tuition Support Program
  • Referral Bonus Program

Wellness Benefits

  • Health insurance, including medical, dental, and vision
  • Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal coverage, and employee, spouse, and dependent life insurance
  • Up to three weeks of paid parental leave for eligible employees after one year of service
  • Sick Time / Paid Time Off
  • Free or discounted laboratory work for employee pets
  • Pet discounts on services and products
  • Pet food discount program

Professional Growth & Recognition

  • Quarterly Team Rewards Bonus Program
  • Professional development opportunities
  • Continuing education allowance
  • Uniform allowance

Lifestyle Benefits

  • Six paid holidays
  • Employee Assistance Program
  • Employee discount program

Join Our Team

 

If you're ready to join a hospital that combines advanced veterinary medicine with outstanding client care, we'd love to hear from you. Apply today and become part of the Austin Veterinary Diagnostic Hospital team!

Diversity, equity, inclusion, and belonging are core values at Austin Veterinary Diagnostic Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.

 

Related keywords

Veterinary MedicineClient Relationship SpecialistPractice Management SystemDiagnosticsSpecialty Veterinary CareCustomer ExperienceMedical RecordsHealthcare AdministrationPatient CoordinationClient Relations

About Austin Veterinary Diagnostic Hospital

LinkedInVisit site

Locally owned animal hospital catering to BOTH routine and advanced care for your pets under one roof!

Industry
Non-profit Organizations
Company size
11-50 employees
Founded
1975
Headquarters
Austin, Texas
LinkedIn followers
188

Voted the #1 veterinarians in Austin, AVDH is a family-owned veterinary hospital in Southwest Austin. Our full suite of technology and diagnostic and imaging tools enable us to conduct ALL procedures in-house for your convenience. Cutting edge technology, compassionate care, overall wellness, and preventative medicine are a large part of our practice. We pride ourselves on the ability to diagnose and treat even the most complex conditions and diseases.

Offices: 9324 Highway 290 W, Ste C, Austin, Texas 78736, US

Health CareDentalMedical
View all jobs at Austin Veterinary Diagnostic Hospital

About Austin Veterinary Diagnostic Hospital

LinkedInVisit site

Locally owned animal hospital catering to BOTH routine and advanced care for your pets under one roof!

Industry
Non-profit Organizations
Company size
11-50 employees
Founded
1975
Headquarters
Austin, Texas
LinkedIn followers
188

Voted the #1 veterinarians in Austin, AVDH is a family-owned veterinary hospital in Southwest Austin. Our full suite of technology and diagnostic and imaging tools enable us to conduct ALL procedures in-house for your convenience. Cutting edge technology, compassionate care, overall wellness, and preventative medicine are a large part of our practice. We pride ourselves on the ability to diagnose and treat even the most complex conditions and diseases.

Offices: 9324 Highway 290 W, Ste C, Austin, Texas 78736, US

Health CareDentalMedical
View all jobs at Austin Veterinary Diagnostic Hospital

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