New York, New York, United States · On-site
Pace is the AI operations partner for leading insurers. We combine AI agents with expert review to automate complex insurance workflows. Financial services companies spend nearly $400bn a year on outsourcing; we're chang…
Skills: Customer Success, Solutions Engineering, SQL, API Integration, Debugging
New York, New York, United States · On-site
TL;DR: We're looking for a founding recruiter to build the team that builds Ropes, hiring the engineers, sellers, and operators who will transform how the $4T+ contingent workforce industry. About Ropes Ropes is building…
Skills: Full-cycle Recruiting, Technical Sourcing, Talent Acquisition, Interview Process Design, Employer Branding
New York, New York, United States · Remote OK
$181k–$290k/yr
About the role: The Red Hat North American Financial Services Industry Sales team is looking for an App Platform Specialist Solutions Architect to join us. In this position, you will be the frontline catalyst, creating p…
Skills: OpenShift, Application Services, Sales Engineering, IT Architecture, Cloud-Native Applications
New York, New York, United States · On-site
$115k–$255k/yr
About Ataraxis AI Ataraxis is a clinical AI research lab working at the intersection of multi-modal AI and precision medicine. Our goal is to make disease predictable. To accomplish this, we develop new AI methods that p…
Skills: Clinical Research, Oncology, Scientific Strategy, Relationship Management, Translational Science
New York, New York, United States · On-site
$72k–$108k/yr
FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers a…
Skills: Programmatic advertising, Inventory management, Data analysis, Communication, Collaboration
New York, New York, United States · On-site
$220k–$280k/yr
About Hyde Hyde builds specialist models and agents for high-stakes enterprise workflows. Our training and inference platform extracts proprietary data, deep institutional context, and enterprise dark matter to create mo…
Skills: Enterprise Sales, B2B Software Sales, GTM Strategy, Pipeline Generation, Consultative Selling
New York, New York, United States · On-site
Company Description Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a ma…
Skills: Prospecting, Lead Generation, Solution Selling, Deal Management, Contract Negotiation
New York, New York, United States · On-site
$158k–$259k/yr
Catapult is building the future of sports performance technology, with a mission to Unleash the Potential of every athlete and team on earth. We don't just work in the sporting industry; we are actively changing it. Sinc…
Skills: Production Data Engineering, Time-Series Databases, Data Lakes, Feature Stores, Python
New York, New York, United States · Hybrid
Job Description TASK FORCE: Value Engineering and Asset Management UNIT: Asset Management JOB TITLE: One (1) Unit Head (Database Administration) CONTROL CODE: TVA-27-01 SUMMARY: The Mayor’s Office of Management and Budge…
Skills: SQL Server, Database Administration, Python, Microsoft Excel, Microsoft Access
New York, New York, United States · Hybrid
Job Description TASK FORCE: Technology Budget & Management UNIT: Technology Budget & Management JOB TITLE: One (1) Supervising Analyst CONTROL CODE: TBM-27-01 SUMMARY: The Mayor’s Office of Management and Budget (OMB) is…
Skills: Budgetary Planning, Financial Analysis, Microsoft Excel, Microsoft Word, Microsoft Access
New York, New York, United States · On-site
$125k–$150k/yr
Job Description DCAS's mission is to make city government work for all New Yorkers. From managing New York City's most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and servi…
Skills: .NET, Microsoft Azure, RESTful APIs, CI/CD, Software Architecture
New York, New York, United States · On-site
$99k–$114k/yr
Job Description DCAS's mission is to make city government work for all New Yorkers. From managing New York City's most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and servi…
Skills: Software Development, API Development, Troubleshooting, Code Review, System Architecture
New York, New York, United States · Hybrid
$125k–$150k/yr
Job Description NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providi…
Skills: Appian Platform, Low-code Development, AWS S3, SAIL, REST/SOAP APIs
New York, New York, United States · Hybrid
$105k–$113k/yr
Job Description NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providi…
Skills: Data Analytics, SQL Server, Python, Power BI, ETL Pipelines
New York, New York, United States · Hybrid
$70k–$80k/yr
Job Description The Division of Information Technology's mission and vision is to promote and protect the health of all New Yorkers through the use of innovative technology and health information that is useful and avail…
Skills: Computer Hardware, Computer Software, Windows Operating Systems, Troubleshooting, Communication
New York, New York, United States · Hybrid
$125k–$150k/yr
Job Description NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providi…
Skills: Appian Platform, Low-Code Development, SAIL, REST APIs, SOAP APIs
New York, New York, United States · Hybrid
$88k–$101k/yr
Job Description The Transportation Planning and Management Division (TPM) is responsible for the safe, efficient, and environmentally responsible movement of people and goods on the City's streets, supporting the larger …
Skills: SQL, GIS, Python, Data Mining, Machine Learning
New York, New York, United States · On-site
$71k–$82k/yr
Job Description DCAS's mission is to make city government work for all New Yorkers. From managing New York City's most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and servi…
Skills: User Support, Hardware Troubleshooting, Software Installation, Remedy Ticketing System, Network Configuration
New York, New York, United States · On-site
$100k–$180k/yr
Job Description The mission of the New York City Police Department is to enhance the quality of life in New York City by working in partnership with the community to enforce the law, preserve peace, protect the people, r…
Skills: Dynamics 365, SharePoint Online, Power Platform, Dataverse, Power Automate
New York, New York, United States · On-site
$100k–$125k/yr
Job Description The Financial Information Services Agency and the Office of Payroll Administration (FISA-OPA) has a vacancy for a Mainframe Programmer Analyst in the FMS (Financial Management System). FMS is a financial …
Skills: Cobol, Jcl, Cics, Db2, Sql
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Founding Customer Engineer will own customer success post-deployment, serving as the primary contact to resolve product and integration issues. They will investigate agent behavior, design technical solutions with customers, and build the foundational playbooks for the Customer Engineering function.
Candidates must have a four-year degree and experience in customer success, solutions engineering, or customer engineering. Proficiency in SQL, APIs, and debugging complex systems is required, with experience in agentic AI or financial services being a plus.
Pace is the AI operations partner for leading insurers. We combine AI agents with expert review to automate complex insurance workflows. Financial services companies spend nearly $400bn a year on outsourcing; we're changing that by working alongside some of the world's largest institutions.
We're looking for a Founding Customer Engineer to own customer success after deployment. As the first hire in this function, you'll shape how it operates and help build it from the ground up.
This is not a traditional support role. You'll work directly with customers to understand their systems, investigate agent behavior, and resolve product and integration issues with speed and judgment. You'll own outcomes end to end and step in wherever needed to keep customers successful.
You'll work across customers, Product, and Engineering. You won't ship core production code, but you'll go deep into logs, data, configurations, APIs, and agent behavior—and make scoped agent changes when that's the fastest path to a solution.
In practice, you will:
Own customer outcomes: Serve as the primary point of contact for a portfolio of customers, set clear expectations, and drive questions and escalations through resolution.
Investigate and debug agent behavior: Triage issues across prompts, tools, workflows, data, and integrations. Use logs and structured analysis to find root causes and fix issues directly when possible.
Design solutions with customers: Understand customer systems, security requirements, and operating constraints; weigh architecture and integration tradeoffs; and turn messy requirements into practical solutions.
Partner with Product & Engineering: Represent the customer by synthesizing feedback, diagnosing issues before escalation, driving each escalation to resolution, and turning recurring patterns into product improvements.
Build the Customer Engineering function: Create the playbooks, tools, documentation, and escalation paths that make customer support faster and more repeatable.
Operate with autonomy and urgency. You take ownership, make progress without close oversight, and stay calm when issues are ambiguous or time-sensitive.
Are strong in systems and debugging. You can work with SQL, APIs, logs, data flows, and cloud architectures, read code when useful, and methodically debug unfamiliar systems.
Have strong customer presence. You communicate clearly with operators, engineers, and executives, and customers trust you to lead through difficult issues.
Turn ambiguity into action. You can move from messy workflows and incomplete information to a clear diagnosis, practical solution, and repeatable process—and know when to keep digging or bring in another team.
Prefer hands-on problem solving. You want to learn the product deeply, deliver excellent work, and help build an early-stage function.
Have experience in customer success, solutions engineering or customer engineering and hold a four-year degree. Experience with agentic AI, insurance or financial services, or building a function from zero is a plus.
The Pace team shares two defining characteristics:
Integrity: We want to work with good people committed to doing the best work of their careers. We believe meaningful impact takes sustained focus, and we're building for the next 5-10 years.
Ambition: We're building more than a successful vertical AI company. We're pursuing a $100bn+ outcome across vertical services and want teammates whose ambitions match the opportunity—whether they aim to become exceptional individual contributors, lead at scale, or start companies of their own.
We're building a talent-dense team where people grow into world-class individual contributors, business owners, and leaders. We want Pace to accelerate your growth for the long term.
We're a ~40-person, in-person team in New York, backed by leading customers and investors and positioned to make a real impact on one of the world's largest industries.
The AI-native BPO for the world’s leading insurers.
Based on 7718 listings with disclosed salaries, most technology jobs in New York, NY pay between $100k–$235k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 9,512 open technology positions in New York, NY listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include JPMorganChase, New York City Housing Authority (NYCHA), Amazon, Capgemini, MicroStrategy (now Strategy - Old Page), among others. Browse the listings above to see every active employer.
Yes — 5145 of the 9512 open technology positions offer remote or hybrid work (1227 remote, 3918 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
