New York, New York, United States · On-site
Pace is the AI operations partner for leading insurers. We combine AI agents with expert review to automate complex insurance workflows. Financial services companies spend nearly $400bn a year on outsourcing; we're chang…
Skills: Customer Success, Solutions Engineering, SQL, API Integration, Debugging
Arlington Heights, Illinois, United States · Hybrid
$50k–$110k/yr
Job Description: Under the direction of the Project Manager, Quality Assurance Paratransit, the Operations Administrator II QA position is responsible for investigating and responding to paratransit service inquiries, co…
Skills: Customer Service, Complaint Resolution, Analytical Skills, Written Communication, Microsoft Office Suite
Arlington Heights, Illinois, United States · On-site
$57k–$124k/yr
Job Description: Under the direction of the Regional Manager, Maintenance and Technical, the Maintenance Specialist will coordinate maintenance activities, provide technical and non-technical support, and oversee adheren…
Skills: Maintenance Coordination, Technical Support, Warranty Claims Processing, Fleet Review, Service Bulletin Writing
South Holland, Illinois, United States · On-site
$47k–$97k/yr
Job Description: Under the direction of the Supervisor, Technical Services or designate, the Electronics Technician I is responsible for diagnosis, calibration, repair, and overhaul of all electronic, logic and digital e…
Skills: Electronics Diagnosis, Calibration, Repair, Overhaul, Logic Systems
New York, New York, United States · On-site
Pace is the AI operations partner for the world's leading insurers. We combine the speed of AI agents with expert review by our insurance operations team to automate insurance tasks. Almost $400bn per year is spent on ou…
Skills: Partner Enablement, Channel Management, GTM Strategy, Product Strategy, Customer Operations
Des Plaines, Illinois, United States · On-site
$57k–$124k/yr
The following promotion opportunity is available to qualified Pace applicants. Bids received by Human Resources from current Pace employees within ten (10) business days of this position being posted will be considered p…
Skills: Vehicle Repair Supervision, Diesel Engine Maintenance, Bus Electrical Systems, Suspension Systems, Hydraulic Systems
Bridgeview, Illinois, United States · On-site
$57k–$124k/yr
Job Description: Reporting to the Superintendent of Maintenance, the Foreman assists in supervising maintenance personnel and overseeing vehicle repair and maintenance activities. Essential functions include: Supervising…
Skills: Vehicle Repair, Maintenance Supervision, Diesel Engine Repair, Oracle, DOT Regulations
Waukegan, Illinois, United States · On-site
Job Description: Under the direction of the Superintendent of Maintenance, or designate, the Mechanic Helper is responsible for performing preventive maintenance inspections and general repairs on all Company vehicles an…
Skills: Preventive Maintenance, Vehicle Repair, Diesel Engine Repair, Gasoline Engine Repair, Service Calls
Elgin, Illinois, United States · On-site
$74k–$169k/yr
Job Description: Under the direction of the Division Manager, or designee, the Superintendent of Maintenance is responsible for all the facility, revenue vehicle, and equipment maintenance of the division including the r…
Skills: Diesel Vehicle Maintenance, Supervisory Management, Oracle Maintenance System, Budget Management, Labor Relations
Arlington Heights, Illinois, United States · Hybrid
$71k–$155k/yr
Job Description: Under the direction of the Section Manager, Design and Construction, the transportation engineer reviews engineering plans, studies and reports prepared by the Illinois Department of Transportation, coun…
Skills: Transportation Engineering, Project Management, Civil Engineering, AutoCAD, MicroStation
Arlington Heights, Illinois, United States · On-site
$74k–$169k/yr
Job Description: Under the direction of the Department Manager, Capital Infrastructure, the Section Manager, Project Administration directs activities, trains contract administration staff, and manages the documentation …
Skills: Contract Administration, Construction Project Accounting, Personnel Management, Change Order Review, Budget Monitoring
New York, New York, United States · On-site
Pace is an AI-native business process outsourcer for insurers. We combine the speed of AI agents with expert review by our insurance operations team to automate insurance tasks. Almost $400bn per year is spent on outsour…
Skills: Kubernetes, Infrastructure-as-Code, AWS, Observability, Networking
Elgin, Illinois, United States · On-site
Job Description: Under the direction of the Superintendent of Maintenance, or designee, the Servicer is responsible for daily servicing of Pace vehicles including fueling, cleaning, and maintaining proper fluid and fuel …
Skills: Vehicle Servicing, Fueling, Cleaning, Fluid Maintenance, Farebox Operation
Arlington Heights, Illinois, United States · On-site
$41k–$84k/yr
Job Description: Under the direction of the Section Manager, Recruitment, a Human resources Coordinator plays a critical role by supporting the Human Resources (HR) recruitment team. Essential functions include: Sourcing…
Skills: Candidate Sourcing, Interview Scheduling, Data Entry, Employee Orientation, Reference Checks
Elgin, Illinois, United States · On-site
$45k–$98k/yr
Job Description: Under the direction of the Superintendent of Transportation, Division Manager, or designee, the Dispatcher and Supervisor Paratransit Dial-A-Ride performs road supervisor and/or dispatcher duties. Superv…
Skills: Dispatching, Road Supervision, Scheduling, Radio Operation, Customer Service
Markham, Illinois, United States · On-site
Job Description: Under the direction of the Superintendent of Maintenance, or designate, the Mechanic Helper is responsible for performing preventive maintenance inspections and general repairs on all Company vehicles an…
Skills: Preventive Maintenance, Vehicle Repair, Diesel Engine Repair, Gasoline Engine Repair, Service Calls
Markham, Illinois, United States · On-site
Job Description: Under the direction of the Superintendent of Maintenance or designate, the Mechanic performs comprehensive maintenance and repair work on Pace vehicles. Responsibilities include: performing preventive ma…
Skills: Preventive Maintenance, Diagnostics, Troubleshooting, Diesel Engine Repair, Gas Engine Repair
New York, New York, United States · On-site
Pace is an AI-native business process outsourcer for insurers. We combine the speed of AI agents with expert review by our insurance operations team to automate insurance tasks. Almost $400bn per year is spent on outsour…
Skills: Pipeline Generation, Sales Strategy, Ideal Customer Profile Identification, Go-To-Market Strategy, Lead Generation
Elgin, Illinois, United States · On-site
$50k–$110k/yr
Job Description: Under the direction of the Superintendent of Transportation, Division Manager, or designee, the Dispatcher and Supervisor performs road supervisor and/or dispatcher duties. Supervision encompasses all fi…
Skills: Field Supervision, Dispatching, Accident Investigation, Radio Operation, Microsoft Office
New York, New York, United States · On-site
Pace is the AI operations partner for the world's leading insurers. We deploy AI agents, backed by our expert insurance operations review, to take on complex insurance workflows end to end. Financial services spend nearl…
Skills: P&C Insurance Expertise, Strategic Account Management, Operational Design, Risk Management, Stakeholder Management
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The Founding Customer Engineer will own customer success post-deployment, serving as the primary contact to resolve product and integration issues. They will investigate agent behavior, design technical solutions with customers, and build the foundational playbooks for the Customer Engineering function.
Candidates must have a four-year degree and experience in customer success, solutions engineering, or customer engineering. Proficiency in SQL, APIs, and debugging complex systems is required, with experience in agentic AI or financial services being a plus.
Pace is the AI operations partner for leading insurers. We combine AI agents with expert review to automate complex insurance workflows. Financial services companies spend nearly $400bn a year on outsourcing; we're changing that by working alongside some of the world's largest institutions.
We're looking for a Founding Customer Engineer to own customer success after deployment. As the first hire in this function, you'll shape how it operates and help build it from the ground up.
This is not a traditional support role. You'll work directly with customers to understand their systems, investigate agent behavior, and resolve product and integration issues with speed and judgment. You'll own outcomes end to end and step in wherever needed to keep customers successful.
You'll work across customers, Product, and Engineering. You won't ship core production code, but you'll go deep into logs, data, configurations, APIs, and agent behavior—and make scoped agent changes when that's the fastest path to a solution.
In practice, you will:
Own customer outcomes: Serve as the primary point of contact for a portfolio of customers, set clear expectations, and drive questions and escalations through resolution.
Investigate and debug agent behavior: Triage issues across prompts, tools, workflows, data, and integrations. Use logs and structured analysis to find root causes and fix issues directly when possible.
Design solutions with customers: Understand customer systems, security requirements, and operating constraints; weigh architecture and integration tradeoffs; and turn messy requirements into practical solutions.
Partner with Product & Engineering: Represent the customer by synthesizing feedback, diagnosing issues before escalation, driving each escalation to resolution, and turning recurring patterns into product improvements.
Build the Customer Engineering function: Create the playbooks, tools, documentation, and escalation paths that make customer support faster and more repeatable.
Operate with autonomy and urgency. You take ownership, make progress without close oversight, and stay calm when issues are ambiguous or time-sensitive.
Are strong in systems and debugging. You can work with SQL, APIs, logs, data flows, and cloud architectures, read code when useful, and methodically debug unfamiliar systems.
Have strong customer presence. You communicate clearly with operators, engineers, and executives, and customers trust you to lead through difficult issues.
Turn ambiguity into action. You can move from messy workflows and incomplete information to a clear diagnosis, practical solution, and repeatable process—and know when to keep digging or bring in another team.
Prefer hands-on problem solving. You want to learn the product deeply, deliver excellent work, and help build an early-stage function.
Have experience in customer success, solutions engineering or customer engineering and hold a four-year degree. Experience with agentic AI, insurance or financial services, or building a function from zero is a plus.
The Pace team shares two defining characteristics:
Integrity: We want to work with good people committed to doing the best work of their careers. We believe meaningful impact takes sustained focus, and we're building for the next 5-10 years.
Ambition: We're building more than a successful vertical AI company. We're pursuing a $100bn+ outcome across vertical services and want teammates whose ambitions match the opportunity—whether they aim to become exceptional individual contributors, lead at scale, or start companies of their own.
We're building a talent-dense team where people grow into world-class individual contributors, business owners, and leaders. We want Pace to accelerate your growth for the long term.
We're a ~40-person, in-person team in New York, backed by leading customers and investors and positioned to make a real impact on one of the world's largest industries.
The AI-native BPO for the world’s leading insurers.
The AI-native BPO for the world’s leading insurers.
