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Full-time
26 Days Holiday, Bank Holidays, Option To Buy Up To 5 Days Holiday, Private Medical Insurance With Bupa, Remote/Hybrid First Policy, Employee Assistance Programme With Wecare
Posted 20d ago
~40 hrs/week
Remote in United Kingdom
Responsibilities
Lead customer implementation projects for the SFG20 platform from initiation through to successful adoption. Facilitate discovery sessions, configure the platform to meet customer needs, and deliver training and product demonstrations.
Requirements
Requires experience implementing SaaS or B2B software in customer-facing roles and proficiency in Microsoft Excel for data manipulation. Candidates must possess strong communication skills and the right to work and travel within the UK.
Full job description
About us
SFG20 is the industry standard for building maintenance. Providing services and pioneering technologies that empower people to create and sustain safer buildings.
Our mission is to make buildings better using our standard, software and expertise. Our vision is to become the leading authority for built environment maintenance that protects and enhances quality of life.
About the role
We're looking for anImplementation Consultant to join our Professional Services team and help customers successfully adopt our solutions. This is a highly customer-focused role where you'll work closely with organisations to understand their needs, guide them through implementation and help them achieve lasting value from their investment.
This role is ideal for someone who enjoys building relationships, facilitating discussions, solving problems and helping customers navigate change. While there is a technical element to the role, you'll spend much of your time working directly with customers through workshops, demonstrations, training sessions and project meetings.
Yourexpertise will be instrumental in:
Leading customer implementation projects from initiation through to successful adoption and completion.
Building strong working relationships with customers and serving as a key point of contact throughout implementation projects.
Facilitating discovery sessions and workshops to understand customer processes, requirements and objectives.
Delivering engaging product demonstrations, training sessions and implementation workshops.
Creating and managing implementation plans, milestones and project activities.
Configuring the SFG20 platform to align with agreed customer requirements.
Analysing, preparing and importing customer data using Microsoft Excel.
Providing practical guidance and support to help customers overcome implementation challenges.
Collaborating with colleagues across Professional Services, Customer Success, Sales, Product and Support to ensure a seamless customer experience.
Capturing requirements, documenting project activities and sharing implementation outcomes.
Identifying opportunities to improve implementation processes, customer journeys and ways of working.
Exploring and using new technologies, automation and AI-powered tools where they can support productivity, quality or customer outcomes
Essential experience
Experience implementing SaaS or B2B software solutions in a customer-facing role.
Experience working with Facilities Management, Asset Management or Built Environment software solutions
Knowledge of CAFM, CMMS, IWMS or similar platforms.
Understanding of building maintenance, statutory compliance or asset management processes.
Experience guiding customers through software implementation projects from discovery to go-live.
Ability to gather requirements and translate business needs into practical software solutions.
Strong project coordination and organisational skills, with the ability to manage multiple priorities.
Experience using Microsoft Excel to analyse and manipulate data.
Confidence facilitating meetings, workshops, demonstrations and training sessions.
Strong communication, stakeholder management and relationship-building skills.
Effective problem-solving and analytical thinking skills.
A commitment to continuous improvement and a willingness to learn and adopt new technologies.
You'll Enjoy This Role If You:
Like working directly with customers and understanding what success looks like for them.
Enjoy facilitating conversations, workshops and collaborative problem-solving sessions.
Take a thoughtful and structured approach to managing work.
Are curious and enjoy learning about new technologies and approaches.
Look for opportunities to improve processes and customer experiences.
Value teamwork, knowledge-sharing and collaboration.
Are comfortable balancing detail with a focus on achieving outcomes.
Desirable Experience
Experience using CRM or project management systems.
Experience using technology or AI-powered tools to improve productivity, documentation or customer outcomes.
Additional Information
All candidates must be able to demonstrate a pre-existing right to work and travel within the UK. We are unfortunately not able to offer sponsorship. Documentary evidence will be required.
All offers are subject to satisfactory vetting and reference checks.
Our Benefits:
🏖 26 days holiday + Bank holidays + buy up to 5 days
🏥 Private Medical insurance with BUPA
🏡 Remote/Hybrid first policy
💙 Employee Assistance programme with WeCare
👨👩👧 Enhanced Family Friendly Benefits
🏋️♂️ Gym Discounts
🚀and more!
Equal opportunities for everyone
Diversity and inclusion are our priorities, and we’re ensuring we have lots of support so our people can grow at SFG20 and do their best work!
We embrace diversity by fostering an inclusive environment where everyone feels welcome, safe and able to bring their whole self to work.
We’re an equal opportunity employer. Applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status.
If there’s anything we can do to accommodate your specific situation, please let us know.
Your building maintenance software solution, helping 2500+ customers achieve industry standard compliance
Industry
Software Development
Company size
51-200 employees
Founded
1990
Headquarters
London
LinkedIn followers
12,177
Manage your building maintenance, effortlessly, through the SFG20 software, Facilities-iQ.
Most facilities managers don’t have enough time, budget or resource to manage maintenance effectively. This can result in a costly ‘fix on fail’ approach, but it doesn’t have to be that way.
SFG20 is the industry standard for building maintenance, staying up to date with legislation so you don’t have to. Including the latest industry standards and best practice, SFG20 software automates and organises your maintenance needs, saving you time whilst keeping you compliant. SFG20 makes it easy for you to focus your resource, resulting in significant cost savings for your business.
Your software solution contains:
• 2000+ maintenance schedules
• 70+ asset types
• Integration with CAFM
• 700 yearly schedule updates
No more wasted time prioritising your assets or sorting between mandatory and non-essential tasks. SFG20 does it all for you. It is time to upgrade your buildings and start your journey to preventative maintenance.
Join 2500+ customers saving time, money, and hassle.
Book your product demo today via sfg20.co.uk
Offices: London, GB
Building maintenancePlanned maintenanceFacilities ManagementCAFMand BIMFacilities Support ServicesBuilding MaintenanceOnline PortalsFacility ManagementProperty Management
How many Technology jobs are open in Manchester, United Kingdom right now?
There are currently 728 open technology positions in Manchester, United Kingdom listed on Clera. New openings are added daily as companies post roles.
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