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Full-time
RRSP Contribution, Healthcare Insurance, Paid Time Off, Onboarding Program, IT Equipment Provided, Internal Growth Opportunities
Posted 33d ago
~40 hrs/week
Responsibilities
Provide technical support to Plexia software users via calls and emails to resolve software and hardware issues. Document interventions and contribute to the development of technical knowledge base documents.
Requirements
Candidates must be fluent in English, technology-savvy, and reside in British Columbia with legal authorization to work in Canada. Experience in client-facing support or call center roles is required.
Full job description
Company Description
MEDFAR Clinical Solutions was founded in 2010 by two aeronautical engineers who realized that the healthcare system was not exploiting the full potential of technology. Supported by a large community of medical experts and focused on clinical success and patient safety, MEDFAR was the first company to certify a cloud-based Electronic Medical Record in Canada: MYLE (Make Your Life Easy).
Committed to promoting excellence and effectiveness in healthcare worldwide, MEDFAR differentiates itself by offering a unique healthcare management solution for clinics, which replaces inefficient processes with a faster and safer technological alternative.
Job Description
As an Technical Support Analyst, you will support users of our Plexia software. Your contribution to the customer support team will have a direct and significant impact on the satisfaction of our customers. Reporting to the Technical Support Team Leader, you will join a multidisciplinary team whose mandate is to help our clients when they encounter technical problems.
In addition, as part of our support team, you will learn the intricacies of Plexia and be equipped to grow within the company in any direction you choose. Whether your interest is in customer success, sales, product management, R&D or something else, many MEDFARians have grown up starting here and we want you to be the next!
Main Responsibilities
Respond to technical calls and emails from software users.
Define, analyze and solve technical problems related to the software.
Troubleshoot hardware issues: fax machines, scanners and printers.
Configure and troubleshoot uploaders.
Support users in the use of software modules.
Advise and guide users in the operation and configuration of their electronic environment.
Participate in the development of technical documents to enrich the knowledge bank.
Document incident tickets and interventions in our tracking software.
Contribute to the functional evolution of the software.
Expertise and experience will be acquired and learned regarding technical Customer Support, EMR and medical clinic workflows.
Any other related tasks and daily office routines.
Qualifications
Contribute to our team with your strengths:
Perfect English, both verbally and in writing;
Experience in client-facing roles, in support, call center, sales or similar roles.
Technology savvy, with the ability to learn and effectively use new technological tools;
Knowledge of the medical system in BC;
Willingness to work full-time;
Willing to prove themselves by being resourceful and finding solutions even when there is no clear path;
Be committed to continuous growth and learning;
Reside and have legal authorization to work in Canada.
Working Conditions
Contract: Permanent, full-time (40 hours/week)
Work mode: Hybrid or remote (within the province of British Columbia only)
Occasional in-office presence may be required during the year (for events or team meetings, for example).
Candidates must reside in the province of British Columbia.
Work Schedule:
This is a full-time position of 40 hours per week, from Monday through Friday. You will be assigned a specific schedule, candidates must:
Be available Monday through Friday, between 7:00 a.m. and 6:00 p.m.
Additional Information
Remote work and flexibility (supporting work-life balance)
RRSP contribution
Healthcare insurance from day one
Paid time off: 3 weeks + 1 additional week between Christmas and New Year
An onboarding program to help you get familiar with our environment and the digital healthcare field
All IT equipment is provided, with additional gear if needed
Support from a wellness and social committee, with initiatives to foster team cohesion, mental health, and employee well-being
A company culture focused on transparency, collaboration, and innovation
Salary: $50,000/year
Join a dynamic and innovative environment where your work has a real and wide-reaching impact, helping to modernize healthcare in Canada and internationally.
Department: Customer Support
Province: British Columbia
Compensation: from CAD 50000 - yearly
Related keywords
PlexiaEMRElectronic Medical RecordTechnical SupportHealthcare ManagementCustomer SupportHardware TroubleshootingBC Medical SystemSaaSIncident ManagementCloud-based Software
Pour l'excellence et l'efficacité en santé | Driving Excellence and Efficiency in Healthcare
Industry
Software Development
Company size
201-500 employees
Founded
2010
Headquarters
Montreal, Quebec
LinkedIn followers
37,151
Total funding
$43M
Our mission is to promote excellence and efficiency in healthcare through our MYLE and PLEXIA electronic medical records.
MEDFAR leverages healthcare experience, research, and passion with the latest cloud-based technology to offer medical practices comprehensive and easy-to-use clinical management systems.
Our EMR solutions, MYLE and PLEXIA, are built with physicians in mind. MEDFAR R&D is performed in partnership with doctors and healthcare administration, and is driven by our clients' needs.
The MYLE EMR, tailored to general practitioners, and the PLEXIA EMR, tailored to specialists, allow physicians to focus on a richer patient-physician relationship by simplifying the clerical and administrative duties of daily medical practice. With MYLE and PLEXIA, it’s easy to see all of the patient’s files and data in one intuitive platform, providing medical professionals fast access to a complete profile to make better informed, safer care decisions.
Offices: 1224 rue Stanley #205, Montreal, Quebec H3B 2S7, CA
High-Performance Healthcare TechnologyBusiness Analysis and Workflow OptimizationAdvanced Business DevelopmentElectronic Medical RecordsDossier Médical ElectroniquePortail patientexpediente médico electrónicoSaludPacientesHistoria clínica electrónica
How many Technology jobs are open in Burnaby, Canada right now?
There are currently 218 open technology positions in Burnaby, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Burnaby, Canada?
Companies currently hiring include D-Wave, Fortinet, Kardium Inc., Remitly, Microchip Technology Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Burnaby, Canada?
Yes — 111 of the 218 open technology positions offer remote or hybrid work (4 remote, 107 hybrid).
How do I apply for Technology jobs in Burnaby, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.