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Provide technical assistance and platform navigation support to clients while managing their needs and preferences. Handle customer inquiries, process transactions, and train clients on new platform features.
Requires a BA or BS in a scientific or communications-related field and experience in customer service or technical support. Proficiency in technology and experience in a biotech or startup environment is highly desirable.
HistoWiz is the largest online histopathology company based in New York City. Our mission is to help biomedical researchers find cures by accelerating histopathology and enabling global collaboration. We are looking for a Customer Service Associate interested in joining us in our mission and making an impact in the scientific community.
Since inception in 2013, we have doubled our month-over-month sales, driven primarily by customer referrals. We are profitable, won numerous awards and are funded by prestigious investors, including Y-Combinator and Zhenfund. We are seasoned scientists with experience at leading academic institutions and have published high impact research in top journals of biomedicine.
HistoWiz has over 1,000 paying customers globally from top academic institutions (e.g. MSKCC, Harvard, Stanford, HHMI) and pharmaceutical companies (e.g. CRISPR, Johnson & Johnson, Regeneron). We process tissue specimens and digitize all of the results, hosting our client's data on a proprietary platform, PathologyMapTM . This platform not only enables industry-leading turnaround time for diagnosis, but also online viewing, sharing and search. No other platform like this exists, so we are truly building something new that can bridge scientists, doctors, and patients from all over the world to conquer life-threatening diseases collaboratively instead of individually. This online platform also contains the world's largest collection of pathology data and the first network of top pathologists.
If this all interests you and you're looking to join a dynamic team in a role that will involve intensive problem-solving and strong interpersonal and customer service skills, then please apply!
Essential Job Functions
Accelerating scientific research and discoveries through the automation of histology and digital pathology solutions.
Accelerating scientific research and discoveries through the automation of histology and digital pathology solutions. Enhancing the human condition is what fuels our passion. Our services empower life science companies and researchers to introduce impactful breakthroughs and therapies to market with greater speed and precision than ever before. Our leading capabilities across histology, immunostaining, slide archiving/digitization services, pathology consultation, and image analysis consultation enable our customers to concentrate on the key questions to accelerate the processes of discovery, development, and delivery. We are much more than your average histology service provider. Our laboratory information system, PathologyMap™, hosts one of the largest collections of preclinical data in the world and allows researchers the ability to instantly view, manage, and share their digital slides in seconds. HistoWiz emerged in 2013 as a valuable resource for scientific researchers seeking faster turnaround times than traditional histology cores could offer. This dedication to providing rapid results remains a cornerstone of our service, prompting customers to return to us time and time again. Quality first. Quality is behind everything that we do. From receiving your slides, to the quality of our images, through to our consultation teams, we adhere to the highest standards of quality and compliance. We support both GLP and non-GLP studies of all types and sizes. Our quality management system for GLP ensures FDA and EPA regulatory adherence.
Offices: 760 Parkside Avenue, Room 123, Brooklyn, NY 11226, US
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