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HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are a…
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New York, New York, United States · On-site
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Ada Infrastructure is a global data center business committed to being a positive force for technology, people, and the planet. As part of the digital infrastructure platform of Ares Management Corporation (NYSE:ARES), a…
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New York, New York, United States · Hybrid
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New York, New York, United States · Hybrid
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New York, New York, United States · Hybrid
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New York, New York, United States · On-site
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New York, New York, United States · Remote OK
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New York, New York, United States · Hybrid
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New York, New York, United States · Hybrid
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New York, New York, United States · Hybrid
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New York, New York, United States · On-site
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New York, New York, United States · On-site
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New York, New York, United States · On-site
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New York, New York, United States · Hybrid
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New York, New York, United States · Hybrid
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City of Rochester, New York, United States · On-site
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New York, New York, United States · On-site
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FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers a…
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Des Moines, Iowa, United States · Hybrid
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Syracuse, New York, United States · On-site
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The Director of Customer Experience will design and execute an AI-powered, automated engagement model to drive product adoption at scale for the SMB segment. This role involves building tech-touch programs, managing agentic AI workflows, and developing health scoring models to monitor account risk.
Candidates must have a proven track record of building digital CS programs from scratch and hands-on experience with AI workflow tools like Gainsight or Intercom. Strong analytical skills for cohort analysis and experience in a player-coach leadership capacity are required.
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
The Director of Customer Experience will own the strategy, architecture, and execution of a fully automated, AI-powered engagement model designed to drive product adoption at scale across our customer base and products. Reporting to the VP of Customer Experience, this role sits at the intersection of strategy, technology, and operations. You will design the systems and own the outcomes — from first-touch onboarding sequences to automated risk intervention, QBR delivery, and everything in between. This is a player-coach role: you will lead a team and be expected to roll up your sleeves on tooling, workflow builds, and data analysis.
This is a hybrid position, 3x a week in-office at our New York City office location.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWhat You’ll OwnTech-Touch CS Program Design & Scaling
Agentic AI Workflows & Automated Engagement
Personalized Onboarding & Adoption Journeys
Account Health, Risk Monitoring & Intervention
Automated QBRs & AI-Generated Recommendations
KPI Framework & Performance Measurement
The base salary range for this US-based, full-time, and exempt position is $170,000 - $180,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
Move Care Forward
At HHAeXchange, we believe that healthcare should be simple, effective, and transparent. Since 2008, HHAeXchange has been at the forefront of delivering better homecare by helping payers and providers achieve operational efficiency, increase compliance, and improve patient outcomes. Today, HHAeXchange is the premiere homecare management software for the Medicaid LTSS population. Our acquisition of Annkissam, a leading provider of enterprise software for self-direction services, allows us to deliver the most complete, end-to-end homecare management solution in the market. We act as the single source of truth in connecting providers, payers, and members through our intuitive web-based platform, enabling unparalleled communication, transparency, and visibility.
Offices: 130 W 42nd St, 2nd Floor, New York, NY 10036, US
Based on 8784 listings with disclosed salaries, most technology jobs in New York pay between $97k–$228k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 11,269 open technology positions in New York listed on Clera. New openings are added daily as companies post roles.
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