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Full-time
Competitive Salary, Benefits Package, Career Development, Annual Training Allowance
Posted 45d ago
~40 hrs/week
Responsibilities
Act as a champion for key customers to drive software adoption, retention, and maximize ROI. Foster decision-maker relationships and represent the Voice of the Customer to influence product strategy and roadmap.
Requirements
Requires 5+ years of experience in Customer Success or Account Management with a proven track record of driving customer ROI. Must be a commercially minded self-starter capable of translating complex data into strategic insights.
Full job description
Do you understand how to meet the needs of high profile high value customers? Are you an advocate for driving customer adoption of your software, raising customer satisfaction and retention? Do your customers regularly complement you on "a job well done"? Want to be a key part of a world leading company safeguarding the planet’s most precious digital assets?
We are Preservica and we are changing the way organizations safeguard their digital information. Our SaaS Solutions are at the razor’s edge of commercial software addressing the need for smart digital preservation technologies. As a world-leader in digital preservation, our award-winning software is used by leading businesses, archives, libraries, museums and government organizations across the globe
The Role
Working closely with a portfolio of key customers your role here is to be their Preservica "Champion". Maintaining regular contact to ensure that they are driving the best experience from their use of Preservica's Active Digital Preservation solutions. Aimed at driving customer retention and maximizing upsell and cross selling opportunities.
Preservica is growing at pace and this is a great opportunity to be a significant contributor in our Customer Success programmes.
Responsibilities
Foster and maintain open channels of communication between the company and its customers, developing decision maker level relationships
Represent the Voice of the Customer (VoC) within Preservica to ensure the business capabilities, strategy, and roadmap meet the existing and future needs of the Customers
Proactively seek opportunities to improve the Customer Experience
Be a subject matter expert in Preservica’s products and services guiding customers to best practice and maximizing their ROI
Identify and nurture upsell opportunities to the existing Customer base, partnering with Sales and Marketing to drive additional revenue
Translate data into strategic information that communicates trends and opportunities both internally and externally
Lead customer strategic business reviews both in person and remotely
Skills, Experience & Qualifications
5+ years within Customer Success, Account Management or Customer Engagement
Proactive self-starter with the skill to continually seek opportunities to improve the Customer Experience
Track record of working in a customer facing role and driving initiatives to maximise the customers ROI
Commercially minded with an aptitude for data analysis, finding trends, risks, and opportunities within our customer interactions. Ability to communicate complex data to customers in a clear and concise way.
Location
Our offices are in Boston MA but this role will operate as hybrid from home with regular office days. You should be based within reasonable commuting distance of Boston.
What We Offer
Our people are important to us. As well as a competitive salary and benefits package, we also offer great future prospects in a fast-growing market sector. From developing your leadership skills to improving your technical abilities, we can offer tailored career development based on your aspirations. This is supported by our focus on personal development and training - all our staff have an annual training allowance, which can be used to learn new technologies, develop soft skills or earn recognized professional qualifications.
Preservica is an equal opportunities employer.
Related keywords
SaaSDigital PreservationCustomer RetentionROIUpsellCross-sellingVoice of the CustomerStrategic Business ReviewsAccount ManagementCustomer Experience
The world's most trusted cloud archiving and Active Digital Preservation platform
Industry
Software Development
Company size
51-200 employees
Founded
2012
Headquarters
Boston, Massachusetts
LinkedIn followers
5,650
Total funding
$20M
Preservica is changing the way thousands of organizations around the world protect and reuse long-term digital information.
Preservica's unique Active Digital Preservation™ archiving software automatically keeps every file alive in future-friendly formats over decades to ensure that critical, high-value information can always be quickly found and actioned for FOI, compliance, legal, brand, knowledge reuse and cultural needs.
The UK National Archives, Texas State Library and Archives, MoMA, Yale and HSBC are some of the leading corporations, archives, libraries, museums and government organizations around the world that trust their data protection and future-proofing to Preservica.
Offices: 50 MILK ST, Boston, Massachusetts 02109, US · 32 The Quadrant, Abington Science Park, Abington, Oxfordshire OX14 3YS, GB
Digital Preservation and Preserve365Information TechnologyConsultingContentSoftware
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